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        Stay Compliant with an Automated Single-Window Investigation

        Make investigation and reporting more effective with automated workflows and a holistic customer risk view across all Fraud and AML processes.

         

        Case Manager Icon

        Our Impact (Annually)

         

        Group 15823

        5 Billion+

        Transactions Monitored

         

        Group 15825

        400 Million+

        Accounts Monitored

         

        Group 15839

        2 Million+

        Alerts Processed

        Partners Who Trust Us

        • UOB

           
        • |

        • Paymongo

           
        • |

        • Mayabank

           
        • |

        • Tencent

           
        • |

        • Hakrinbank

           
        • |

        • Fubon

           
        • |

        • Customer Logos (1)

           
        • |

        • Hibank

           
        • |

        • Mrna logo

           
        • |

        • BONI Logo

           
        • |

        Investigation Process is Fragmented

        Risk
        Investigators have to aggregate information from multiple systems to get a complete view of risk at a customer level.
        Compliance
        Financial institutions need to comply with reporting requirements of multiple regulations across the globe.
        Scaling
        With rising transaction and alert volumes, the investigation teams are under pressure to quickly and effectively dispose of cases. 

        Simplify Investigation and Reporting with Case Manager

        1
        Single Window Investigation

        Get all case-relevant information in one place, at a customer level. Investigate customers and not standalone alerts.

        2
        Automated Reporting

        Auto-generate in-depth SAR/STR/CTR
        reports in compliance with local regulations.

        3
        Automated Workflows

        Built-in workflow and task management automation to standardise investigation with minimal manual input.

        What Makes Case Manager Unique?

        Unified Workflow

        Unified Workflow

        Intuitive workflows for centralised investigation of alerts across FRAML, Smart Screening and Dynamic Risk Scoring in a single case. 

        Single Window Investigation

        Investigate and dispose of cases effectively with all information (customer, transaction, alert history, linked accounts and customers) available on a single screen at the customer level.

        Single Window Investigation
        Network Visualization

        Network Visualization

        Show complex relationships and visualize hidden risks among different customers and Interested Parties.

        Automated Reports

        Comply with local regulations with automated STR report generation. Get auto-generated operational level reports to monitor the system as well as the team's performance and improve productivity.

        Automated Reports
        Workflow Automation

        Workflow Automation

        Automatically hibernates low-risk alerts, merges cases and manages allocations smartly (behavioural-based) using built-in automation with configurable settings.

        Dynamic Dashboard

        Run agile and decentralised teams with complete visibility in a centralised dashboard, with real-time updates of alerts and case lifecycle at a macro level. 

        Dynamic Dashboard

        What Do Our Customers Say?

        • Traditional Bank
        • Digital Bank
        • Payments
        • E-Wallet

        Traditional Bank

        Client Testimonial
        The area of AML requires constant vigilance and continual enhancement. The use of RegTech such as Tookitaki’s FinCense enables us to augment our ability to identify actionable alerts and minimise false positives. These sharpen the accuracy and effectiveness of our AML risk management.

        Compliance Office of a Singapore Bank​

        Group 14246

        • 50%

          reduction in false positives

        • ~45%

          reduction in overall compliance cost

        • Learn More

        Digital Bank

        Client Testimonial

        For a new business like ours, Tookitaki's FinCense has been a perfect partner to help us effectively manage our compliance needs.

        Digital Bank Client

        Group 14246 (1)

        • 100%

          Risk coverage for transactions

        • 50%

          Reduction in time to onboard to new scenario

        • Learn More

        Payments

        Client Testimonial

        FinCense's ability to detect AML and fraud risk accurately in real time allows us to maintain the performance of the system at scale. It has been a game-changer for us.

        Payment Services Client

        Group 14246 (2)

        • 70%

          Reduction in effort on threshold tuning and scenario testing

        • 90%

          Reduction in false positives

        • Learn More

        E-Wallet

        Client Testimonial

        Tookitaki helped us simplify our compliance operations by providing us with a single platform that effectively manages all fraud and AML processes.

        E-Wallet Client

        Group 14265

        • 90%

          Accuracy in  high-quality alerts

        • 50%

          Reduction in time to onboard to new scenario

        • Learn More

        Frequently Asked Questions

        Have Question? We are here to help

        What is the Tookitaki’s Case Management product?

        The Tookitaki Case Manager is a platform for centrally managing and investigating alerts and cases across all financial crime processes including screening, CDD, transaction monitoring and Fraud.

        How does the Tookitaki Case Manager help ease AML operations?

        It streamlines investigation for compliance teams by offering a centralized investigation and alert disposition workflow, automated report generation, and customizable templates for SAR/STR filing. You can manage compliance operations across decentralized teams as well using a dynamic dashboard.

        What features are included in the Case Management product?

        The features include customer-level investigations, flexible centralized investigation and alert disposition approach, automated report generation, configurable workflows and dashboards.

        What are the benefits of using the Case Management product?

        The Case Manager supports investigation at a customer level as required by regulations instead of individual alert level. Thus investigators get a 360-degree view of customer risk. They process fewer alerts as alerts for a single customer are merged into a single case based on configurable informed decision-making, reduced compliance burden, and enhanced productivity in AML operations.

        What are the deployment options for the Case Management product?

        Deployment options include both on-premise and cloud-based solutions.

        How can users integrate the Tookitaki Case Management product into their existing systems?
        Users can integrate the Tookitaki Case Management product into their existing upstream and downstream systems through APIs and connectors.
        How can I get started with the Case Management solution from Tookitaki?

        Tookitaki’s Case Management solution is bundled with our modules – Transaction Monitoring, Smart Screening and Dynamic Risk Scoring. You can request a demo of all modules, including Case Manager, with one of our experts to explore its capabilities and benefits.

        Our Thought Leadership Guides

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