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Steps to Conducting a Successful Fraud Investigation

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Tookitaki
5 min
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Fraud is a pervasive issue that can severely impact businesses. It can lead to significant financial losses and damage reputations. The escalating cost of fraud is alarming, encompassing direct financial losses and the expenses associated with prevention tools, personnel, and the broader impact on customer lifetime value. Astonishingly, the University of Portsmouth estimates that global fraud losses amount to a staggering $5.4 trillion.

To combat this, organizations need to be proactive. They need to conduct thorough fraud investigations when suspicions arise.

This article provides a comprehensive guide to conducting successful fraud investigations. It covers everything from the initial steps to post-investigation actions.

Whether you're a compliance officer, a legal advisor, or a business owner, this guide will be of value. It will help you understand the process and ensure your investigations are effective and legal.

So, let's delve into the steps to conducting a successful fraud investigation.

Understanding Fraud and Its Implications

Fraud is a deliberate act of deception intended for personal gain or to cause a loss to another party. It's a serious crime that can have far-reaching implications.

The impact of fraud extends beyond financial loss. It can damage the reputation of an organization, affect employee morale, and even lead to legal consequences. Understanding the implications of fraud is the first step towards conducting a successful investigation.

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Pre-Investigation: Setting the Stage

Before diving into a fraud investigation, it's crucial to set the stage properly. This involves having a clear fraud policy in place and assembling a competent investigation team.

A well-defined process helps ensure that the investigation is thorough, legal, and effective. It also provides a roadmap for the investigation team to follow.

The pre-investigation stage is also the time to consider the potential implications of the investigation. This includes the potential impact on the reputation and the legal consequences of the investigation.

Establishing a Fraud Policy

A clear and documented fraud policy is a must for any organization. It defines what constitutes fraud within the organization and outlines the steps to take when fraud is suspected.

Having a fraud policy in place provides guidance during an investigation and serves as a deterrent to potential fraudsters.

Assembling the Investigation Team

The next step is to assemble an investigation team. The team must possess the required knowledge to carry out the investigation.

The team may include internal auditors and fraud analysts, legal advisors and external experts if necessary. The team's composition may vary depending on the nature and complexity of the suspected fraud.

Remember, the team should always maintain secrecy and should be impartial during the investigation.

The Investigation Process

Once the stage is set, the actual investigation process begins. This process involves several steps, each crucial to the success of the investigation.

From securing evidence to conducting interviews, each step must be carried out carefully. The process also requires a keen understanding of legal compliance and ethical considerations.

Initial Steps and Securing Evidence

The first step in the investigation process is to secure and preserve evidence. This is crucial as evidence forms the backbone of any fraud investigation.

Evidence can be in various forms, including documents, electronic data, and witness testimonies. It's important to collect and handle evidence in a way that maintains its integrity.

Here are some steps to consider:

  1. Secure physical and digital evidence immediately.
  2. Document the chain of custody.
  3. Preserve the evidence in its original form.
  4. Consult with legal counsel to ensure proper handling of evidence.

Legal Compliance and Ethical Considerations

Legal compliance and ethical considerations are paramount in a fraud investigation. Investigators must be aware of laws and regulations related to evidence collection, privacy rights, and interviewing techniques.

Any breach of these laws can jeopardize the investigation and lead to legal consequences for the organization. It's also important to be impartial and avoid confirmation bias during the investigation.

Conducting Interviews

Interviewing potential suspects and witnesses is a critical part of the investigation process. It's important to plan and conduct these interviews in an effective manner and respectful of the interviewee's rights.

Investigators should prepare for each interview by reviewing the evidence and formulating questions. They should also be trained to assess the credibility of the interviewee and to handle sensitive information carefully.

Analyzing Data and Forensic Accounting

Data analysis and forensic accounting play a significant role in fraud investigations. These techniques can help detect fraudulent activities that may not be immediately apparent.

Forensic accountants can examine financial records for signs of fraud, while data analysis can reveal patterns and anomalies. The use of technology, including data mining and predictive analytics, can greatly enhance the effectiveness of these techniques.

Documenting the Investigation

Documenting the investigation is a crucial part of the process. It involves recording every step taken, from the initial suspicion of fraud to the final resolution.

This documentation serves as a record of the investigation. It can be used for legal proceedings, internal reviews, or future reference.

It's important to maintain a clear and consistent format for documentation. This ensures that the information is easily accessible and easy to comprehend.

Creating a Clear and Concise Report

Once the investigation is complete, a report should be created. This report should summarize the investigation, including the evidence collected, the interviews conducted, and the findings.

The report should be clear, concise, and objective. It should present the facts without bias and include any recommendations for action.

Creating a comprehensive report concludes the investigation and provides a basis for any necessary follow-up actions. It's a critical step in ensuring the effectiveness of the fraud investigation process.

Post-Investigation Actions

After the investigation and reporting, the next step is to take corrective measures. These actions depend on the findings of the investigation.

They may include actions against the fraudster, recovery of lost funds, or legal proceedings. It's important to follow through on these actions to ensure accountability.

Furthermore, the organization must share the findings of the investigation with pertinent stakeholders. This helps maintain transparency and trust within the institution.

Taking Corrective Measures

Corrective measures are a crucial part of the fraud investigation process. They serve to rectify the situation and prevent future occurrences.

Things that can be done include firing the person committing fraud, putting stricter rules in place, or taking legal steps. The specific actions will depend on the nature and severity of the fraud.

It's important to ensure that these measures are fair, legal, and in line with the policies of the organization. This helps maintain the integrity of the organization and deter future fraud.

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Preventing Future Fraud

Preventing future fraud is a key goal of any fraud investigation. This involves identifying the weaknesses that allowed the fraud to occur and addressing them.

This could involve strengthening internal controls, improving employee training, or enhancing fraud detection systems. It's also important to regularly review and update these measures to ensure their effectiveness.

Avoiding fraud safeguards not just the assets of the organization, but also its reputation. It's a critical part of maintaining trust and confidence among stakeholders.

Protect Your Financial Institution with Advanced Fraud Prevention

Conducting a successful fraud investigation is crucial for organizations to protect their assets, reputation, and stakeholder trust. Conducting a successful fraud examination and investigation requires careful planning, thorough execution, and diligent follow-up. Organizations can effectively combat fraud, protect their resources, and maintain the trust of their stakeholders by applying these steps.

Tookitaki's FinCense platform assists banks and fintech companies with comprehensive, real-time fraud prevention. It screens customers and prevents transaction fraud in real time with advanced AI, achieving 90% accuracy for robust and reliable fraud protection. The solution covers all potential risk scenarios and ensures comprehensive fraud detection. It can easily integrate with existing systems to streamline operations and allow the compliance teams to focus on significant threats.

To further enhance your fraud prevention efforts and learn more about Tookitaki's FinCense Platform for real-time fraud prevention, we encourage you to book a slot with our experts. Together, we can strengthen your fraud detection and prevention strategies and safeguard your organization from potential risks.

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Blogs
20 Aug 2025
5 min
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Beyond the Rules: Why AML Transaction Monitoring is the Backbone of Philippine Banking Compliance

Every peso that moves tells a story — and transaction monitoring ensures it’s the right one.

In the Philippines, financial institutions are under increasing pressure from regulators, investors, and customers to detect and prevent financial crime. With cross-border payments growing, remittance inflows ranking among the world’s largest, and the country’s recent removal from the FATF grey list, the importance of AML transaction monitoring has never been more urgent.

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What Is AML Transaction Monitoring?

At its core, AML transaction monitoring is the process by which banks and financial institutions screen customer transactions in real time or batch mode to identify potentially suspicious activities.

This includes:

  • Monitoring cash deposits and withdrawals
  • Analysing wire transfers and remittance flows
  • Detecting unusual transaction sizes, frequencies, or destinations
  • Flagging activity linked to high-risk geographies or sectors

The aim isn’t just to detect — it’s to protect: ensuring compliance with the Anti-Money Laundering Act (AMLA), safeguarding institutional trust, and shielding the financial system from criminal abuse.

Why It Matters in the Philippines

The Philippines is one of the world’s top remittance-receiving countries, with over USD 36 billion flowing in annually from overseas workers. While this drives economic growth, it also increases exposure to money laundering and terror financing risks.

Key factors making AML transaction monitoring critical:

  • High remittance flows: Vulnerable to structuring, layering, and mule accounts.
  • Growing fintech adoption: New digital banks and e-wallets accelerate real-time transfers.
  • Cross-border vulnerabilities: Syndicates exploit correspondent banking and payment service providers.
  • Regulatory scrutiny: The BSP and AMLC have intensified enforcement following the FATF grey-list exit.

Without robust monitoring, financial institutions risk both reputational and regulatory damage.

How Traditional Monitoring Falls Short

Rule-based monitoring has been the norm for decades. For example: flagging all transactions over PHP 500,000, or those involving specific countries. While useful, this approach has major gaps:

  • Excessive false positives: Investigators spend too much time on non-risky alerts.
  • Blind spots in layering: Sophisticated laundering schemes remain undetected.
  • Limited adaptability: Static rules can’t keep up with rapidly evolving fraud tactics.

This inefficiency creates higher compliance costs while still leaving banks exposed.

Modern AML Transaction Monitoring: Smarter, Faster, More Adaptive

Today’s compliance environment requires more than “if-this-then-that” rules. Advanced AML transaction monitoring combines machine learning, big data, and collaborative intelligence to outpace bad actors.

1. Real-Time Monitoring

Transactions are screened instantly, blocking suspicious activity before funds exit the system.

2. Behavioural Analytics

Instead of relying only on thresholds, models analyse customer behaviour over time, flagging unusual deviations.

3. Adaptive Machine Learning Models

ML reduces false positives by recognising normal but unusual behaviour, while still catching genuine threats.

4. Federated Intelligence Sharing

Banks collaborate by sharing typologies and red flags without exposing sensitive data, enhancing cross-institution protection.

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Common Money Laundering Techniques Detected by Transaction Monitoring

In the Philippine banking sector, monitoring systems are particularly focused on these red-flagged methods:

  1. Structuring (Smurfing): Breaking down large deposits into smaller amounts to avoid reporting thresholds.
  2. Rapid Movement of Funds: Quick inflows and outflows with no clear economic purpose.
  3. Use of Mule Accounts: Exploiting everyday citizens’ accounts to launder illicit money.
  4. Round-Tripping: Sending money abroad and bringing it back disguised as legitimate investment.
  5. Trade-Based Money Laundering (TBML): Misreporting invoices to shift value across borders.

Regulatory Expectations in the Philippines

The Bangko Sentral ng Pilipinas (BSP) and the Anti-Money Laundering Council (AMLC) require banks and covered persons to:

  • Monitor transactions continuously and in real time
  • File Suspicious Transaction Reports (STRs) promptly
  • Ensure monitoring tools are risk-based and proportionate
  • Apply stricter controls for high-risk customers, such as PEPs or cross-border remittance operators

With the FATF grey-list exit in 2024, expectations are higher than ever — Philippine banks must prove that AML monitoring systems are both effective and future-ready.

Challenges in AML Transaction Monitoring

Despite its importance, Philippine financial institutions face hurdles:

  • Data silos: Fragmented data across multiple banking systems limits visibility.
  • Legacy infrastructure: Older systems struggle to handle real-time monitoring.
  • Resource constraints: Smaller rural banks and fintechs often lack skilled AML analysts.
  • Evolving fraud landscape: Criminals use AI, crypto, and shell firms to bypass detection.

Best Practices for Stronger Monitoring Systems

1. Risk-Based Approach

Prioritise high-risk transactions and customers, rather than applying generic thresholds.

2. Integrate Machine Learning and AI

Leverage adaptive systems to improve detection accuracy and reduce investigator fatigue.

3. Ensure Explainability

Adopt explainable AI (XAI) frameworks that regulators and investigators can trust.

4. Cross-Border Collaboration

Work with industry peers and regulators to share intelligence on emerging fraud typologies.

5. Continuous Training and Governance

Regularly retrain monitoring models and ensure governance is aligned with BSP and global best practices.

The Tookitaki Advantage: The Trust Layer in AML Monitoring

Tookitaki’s FinCense offers Philippine banks a next-gen compliance platform that transforms AML transaction monitoring into a proactive, intelligent, and regulator-aligned system.

What sets FinCense apart:

  • Agentic AI-powered monitoring that adapts in real time to evolving threats.
  • Federated intelligence from the AFC Ecosystem, giving access to scenarios and typologies contributed by global experts.
  • Significant false positive reduction through behavioural analytics and adaptive thresholds.
  • AI Verify-certified explainability, ensuring every flagged transaction is clear to regulators and investigators.

For banks in the Philippines, FinCense acts as a trust layer — protecting institutions from reputational risk while building consumer trust in a digital-first economy.

Conclusion: From Compliance Burden to Competitive Advantage

AML transaction monitoring in the Philippines is no longer just a compliance checkbox. Done right, it’s a strategic advantage: strengthening customer trust, satisfying regulators, and keeping ahead of criminals.

As the country cements its post–grey list reputation, banks that invest in smart, ML-driven monitoring tools will be best positioned to grow sustainably, innovate safely, and protect both their customers and the financial system.

Beyond the Rules: Why AML Transaction Monitoring is the Backbone of Philippine Banking Compliance
Blogs
20 Aug 2025
4 min
read

The Best Fraud Prevention Solution for Australia’s Real-Time Economy

In a world where scams move at the speed of a click, the best fraud prevention solution is the one that keeps up.

Fraud in Australia has hit record levels — with scam losses topping AUD 3 billion in 2024, according to national reports. From account takeovers and business email compromise to deepfake-driven scams, financial crime is becoming faster, smarter, and harder to detect. That’s why finding the best fraud prevention solution has become a top priority for banks, fintechs, remittance providers, and payment platforms across the country.

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Why Fraud Prevention Needs a Rethink in Australia

1. Real-Time Payments = Real-Time Fraud

The New Payments Platform (NPP) has made payments seamless for consumers but also gives fraudsters the ability to move stolen funds instantly.

2. Sophisticated Social Engineering Scams

Australians are increasingly targeted by romance scams, investment fraud, and voice deepfakes — often convincing victims to authorise transfers themselves.

3. Regulatory Pressure

ASIC and AUSTRAC are tightening expectations on fraud prevention, making proactive detection and prevention critical for compliance.

4. Rising Customer Expectations

Consumers demand safe, frictionless experiences. Institutions that fail to protect users risk losing trust and market share.

What Makes the Best Fraud Prevention Solution?

1. Real-Time Detection

Every transaction must be monitored as it happens, with the ability to flag and stop fraud in milliseconds.

2. AI-Powered Analytics

Machine learning models that adapt to new fraud tactics, detect anomalies, and reduce false positives.

3. Cross-Channel Visibility

Fraudsters don’t limit themselves to one platform. The best solutions cover:

  • Bank transfers
  • Credit/debit card payments
  • E-wallets and remittances
  • Crypto exchanges

4. Identity & Behavioural Intelligence

Tools that combine KYC data, device fingerprinting, and behavioural biometrics to spot anomalies early.

5. Seamless Integration

The best solutions integrate smoothly with existing core banking, onboarding, and AML systems.

6. Regulatory Compliance Support

Built-in capabilities for generating reports, maintaining audit trails, and aligning with AUSTRAC’s fraud and AML expectations.

Key Use Cases in Australia

  • Account Takeover Fraud: Detects unusual login and transfer behaviour in digital banking platforms.
  • Romance & Investment Scams: Identifies red flags in repeated small transfers or unusual beneficiary accounts.
  • Invoice & Payroll Redirection: Flags last-minute beneficiary changes or mismatched account details.
  • Crypto Laundering: Detects patterns of fiat-to-crypto conversion linked to high-risk wallets.

Red Flags the Best Fraud Prevention Solution Should Catch

  • Sudden spike in transaction volume on dormant accounts
  • Login from a new device or geography followed by high-value transfers
  • Unusual customer behaviour (late-night transactions, altered IPs, rapid multiple payments)
  • Frequent transfers to newly opened accounts in high-risk jurisdictions
  • Beneficiary details inconsistent with historical patterns
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Evaluating Vendors: How to Spot the Best Fraud Prevention Solution

Ask these questions:

  1. Does it provide real-time detection across NPP and cross-border payments?
  2. Is it powered by adaptive AI that learns from new fraud typologies?
  3. Can it reduce false positives significantly?
  4. Does it support regulatory compliance with AUSTRAC and ASIC?
  5. Is there local market expertise built into the platform?
  6. Does it integrate seamlessly with AML systems for holistic compliance?

Spotlight: Tookitaki’s FinCense — A Leading Fraud Prevention Solution

Among fraud solutions in the market, FinCense stands out as one of the best fraud prevention solutions for Australian institutions.

  • Agentic AI-powered detection: Real-time monitoring across banking, payments, and remittance.
  • Federated learning: Access to fraud typologies contributed by global compliance experts in the AFC Ecosystem.
  • FinMate AI Copilot: Guides investigators with smart recommendations and auto-generated case summaries.
  • Cross-channel coverage: From cards to crypto, fraud is flagged wherever it hides.
  • Explainability: Transparent AI ensures regulators can understand every alert.

By combining speed, intelligence, and transparency, FinCense helps Australian institutions prevent fraud without disrupting customer experience.

Conclusion: The Best Fraud Prevention Solution Builds Trust

In Australia’s high-speed, high-risk payment environment, the best fraud prevention solution is one that adapts as fast as fraud evolves. It’s not about flashy dashboards — it’s about real-time intelligence, seamless compliance, and customer trust.

Pro tip: Evaluate fraud solutions not just on detection rates but on how well they reduce investigator workload and integrate with your AML programme.

The Best Fraud Prevention Solution for Australia’s Real-Time Economy
Blogs
19 Aug 2025
4 min
read

Inside the Toolbox: The Anti-Money Laundering Tools Banks in Singapore Actually Use

Fighting money laundering isn’t about catching criminals — it’s about outsmarting them before they strike.

Banks in Singapore are under mounting pressure to detect, prevent, and report suspicious financial activity. With increasingly complex laundering techniques and heightened regulatory scrutiny, having the right anti-money laundering (AML) tools is no longer optional — it’s mission-critical.

In this blog, we’ll break down the key anti-money laundering tools used by banks in Singapore today, why they matter, and what separates outdated systems from modern AML innovation.

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Why AML Tools Matter More Than Ever in Singapore

Singapore’s financial ecosystem is high-volume, high-trust, and globally connected. While that makes it a premier banking hub, it also exposes it to unique money laundering risks — from trade-based laundering and shell companies to cyber-enabled fraud and terror financing.

In 2024, Singapore’s central bank, the Monetary Authority of Singapore (MAS), emphasised the need for proactive, risk-based AML controls — particularly around cross-border transactions, digital payment rails, and corporate structures like shell firms.

For banks, this means building a technology stack that enables:

  • Early detection of suspicious patterns
  • Scalable due diligence processes
  • Timely and transparent reporting
  • Adaptive defences against emerging typologies

Core Anti-Money Laundering Tools Used by Banks

1. Customer Due Diligence (CDD) & KYC Platforms

At the heart of any AML programme is knowing your customer.

What it does:

  • Verifies identity documents
  • Checks customers against watchlists (e.g., UN, OFAC, INTERPOL)
  • Assesses customer risk levels based on nationality, occupation, transaction type, etc.
  • Monitors for changes in customer risk over time (ongoing due diligence)

Why it matters:
Singaporean banks must comply with MAS Notice 626 and other CDD/KYC obligations, including enhanced due diligence for high-risk clients.

2. Transaction Monitoring Systems (TMS)

This is the frontline tool for catching money laundering in real time.

What it does:

  • Monitors transaction behaviour across accounts
  • Detects anomalies like rapid fund movement, structuring, or sudden volume spikes
  • Flags suspicious patterns based on predefined rules or machine learning

Why it matters:
TMS tools must balance sensitivity (catching risk) with specificity (reducing false positives). Delays or inaccuracies here can lead to both regulatory fines and financial loss.

3. Sanctions and Watchlist Screening Tools

These tools scan customer records and transactions against global sanctions, PEP (politically exposed persons), and adverse media databases.

What it does:

  • Automates screening against thousands of global and local lists
  • Supports fuzzy logic to catch misspelt names or aliases
  • Allows for real-time and batch screening

Why it matters:
In Singapore, failure to screen adequately can lead to breaches of international compliance, particularly when dealing with correspondent banking relationships.

4. Case Management and Investigation Platforms

Once a suspicious activity alert is generated, it needs a structured investigation.

What it does:

  • Aggregates data from CDD, transaction monitoring, and screening
  • Allows compliance teams to investigate alerts, upload documentation, and maintain audit trails
  • Supports decision tracking and escalation workflows

Why it matters:
A strong case management system reduces manual work and ensures timely, defensible decisions — especially under audit or regulator review.

5. Regulatory Reporting Solutions

Banks are required to file Suspicious Transaction Reports (STRs) with the Suspicious Transaction Reporting Office (STRO) via GoAML.

What it does:

  • Automates report generation and formatting
  • Integrates with internal AML systems for data consistency
  • Supports bulk reporting and status tracking

Why it matters:
Singaporean regulators expect accurate and timely filings. Delays or errors in reporting can impact the institution’s standing and credibility.

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The New Wave: AI-Powered AML Tools for the Singapore Market

While traditional AML tools are still necessary, they’re often reactive and siloed. Banks in Singapore are increasingly embracing next-gen platforms that offer:

AI-Driven Detection

Machine learning models identify subtle, emerging typologies — including layering, mule accounts, or deepfake-driven fraud.

Federated Intelligence

Tools like Tookitaki’s FinCense tap into collective insights from other banks (via the AFC Ecosystem), enabling users to spot real-world threats faster.

Smart Disposition and Narration

AI-generated case summaries help analysts understand the full context quickly, speeding up investigations.

Simulation and Optimisation Engines

Before deploying new rules or thresholds, banks can simulate their effectiveness to reduce false positives and operational load.

Real-Time Processing

No delays. Events are flagged the moment they happen — essential in Singapore’s fast-paced payment environment.

Top Priorities for Banks Choosing AML Tools in Singapore

When evaluating AML software, Singaporean banks should prioritise:

MAS and FATF compliance: Is the tool aligned with Singapore’s regulatory framework?

Explainability: Can the AI decisions be explained to auditors or regulators?

Modularity: Does the solution integrate easily with existing systems (core banking, digital channels)?

Scalability: Can it grow with your business and keep up with rising transaction volumes?

Collaboration and intelligence-sharing: Can the tool leverage insights from a wider financial crime ecosystem?

Case in Point: How Tookitaki’s AML Tools Help Banks in Singapore

Tookitaki’s FinCense platform has been designed to solve Singapore-specific AML challenges. Here’s how it helps:

  • Integrated End-to-End Suite: From CDD to case investigation and reporting, all tools work together.
  • AI + Rule Hybrid Models: Combines human judgment with machine learning to flag complex typologies.
  • Federated Learning: Banks gain intelligence from regional crime patterns without compromising customer data.
  • Smart Agent Framework: Modular agents (like FinMate, Smart Disposition) bring real-time insights into investigations.
  • Regulatory Ready: Built to align with MAS guidelines and explainable under Singapore’s AI Verify framework.

Banks like UOB, Maya, PayMongo, and GXS have already turned to Tookitaki to future-proof their compliance and AML operations.

Conclusion: The Right Tools Make the Difference

Anti-money laundering tools used by banks today are not just about ticking compliance boxes — they’re about building resilience. In Singapore’s dynamic financial landscape, staying ahead of money launderers requires technology that is smart, scalable, and strategic.

💡 Whether you’re a digital-first bank or a legacy institution modernising its stack, the right AML tools can turn compliance into a competitive advantage.

Inside the Toolbox: The Anti-Money Laundering Tools Banks in Singapore Actually Use