eKYC in Malaysia: Bank Negara Guidelines for Digital Banks and E-Wallets
In 2022, Bank Negara Malaysia awarded digital bank licences to five applicants: GXBank, Boost Bank, AEON Bank (backed by RHB), KAF Digital, and Zicht. None of these institutions have a branch network. None of them can sit a customer across a desk and photocopy a MyKad. For them, remote identity verification is not a product feature — it is the only way they can onboard a customer at all.
That is why BNM's eKYC framework matters. The question for compliance officers and product teams at these institutions — and at the e-money issuers, remittance operators, and licensed payment service providers that operate under the same rules is not whether to implement eKYC. It is whether the implementation will satisfy BNM when examiners review session logs during an AML/CFT examination.
This guide covers what BNM's eKYC framework requires, where institutions most commonly fall short, and what the rules mean in practice for tiered account access.

The Regulatory Scope of BNM's eKYC Framework
BNM's eKYC Policy Document was first issued in June 2020 and updated in February 2023. It applies to a wide range of supervised institutions:
- Licensed banks and Islamic banks
- Development financial institutions
- E-money issuers operating under the Financial Services Act 2013 — including large operators such as Touch 'n Go eWallet, GrabPay, and Boost
- Money service businesses
- Payment Services Operators (PSOs) licensed under the Payment Systems Act 2003
The policy document sets one overriding standard: eKYC must achieve the same level of identity assurance as face-to-face verification. That standard is not aspirational. It is the benchmark against which BNM examiners assess whether a remote onboarding programme is compliant.
For a deeper grounding in what KYC requires before getting into the eKYC-specific rules, the KYC compliance framework guide covers the foundational requirements.
The Four BNM-Accepted eKYC Methods
BNM's eKYC Policy Document specifies four accepted verification methods. Institutions must implement at least one; many implement two or more to accommodate different customer segments and device capabilities.
Method 1 — Biometric Facial Matching with Document Verification
The customer submits a selfie and an image of their MyKad or passport. The institution's system runs facial recognition to match the selfie against the document photo. Liveness detection is mandatory — passive or active — to prevent spoofing via static photographs, recorded video, or 3D masks.
This is the most widely deployed method among Malaysian digital banks and e-money issuers. It works on any smartphone with a front-facing camera and does not require the customer to be on a live call or to own a device with NFC capability.
Method 2 — Live Video Call Verification
A trained officer conducts a live video interaction with the customer and verifies the customer's face against their identity document in real time. The officer must be trained to BNM's specified standards, and the session must be recorded and retained.
This method provides strong identity assurance but introduces operational cost and throughput constraints. Some institutions use it as a fallback for customers whose biometric verification does not clear automated thresholds.
Method 3 — MyKad NFC Chip Reading
The customer uses their smartphone's NFC reader to read the chip embedded in their MyKad directly. The chip contains the holder's biometric data and personal information, and the read is cryptographically authenticated. BNM considers this the highest assurance eKYC method available under Malaysian national infrastructure.
The constraint is device compatibility: not all smartphones have NFC readers, and the feature must be enabled. Adoption among mass-market customers remains lower than biometric methods as a result.
Method 4 — Government Database Verification
The institution cross-checks customer-provided information against government databases — specifically, JPJ (Jabatan Pengangkutan Jalan, road transport) and JPN (Jabatan Pendaftaran Negara, national registration). If the data matches, the identity is considered verified.
BNM treats this as the lowest-assurance method. Critically, it does not involve any biometric confirmation that the person submitting the data is the same person as the registered identity. BNM restricts Method 4 to lower-risk product tiers, and institutions that apply it to accounts exceeding those tier limits will face examination findings.
Liveness Detection: What BNM Expects
BNM's requirement for liveness detection in biometric methods is explicit in the February 2023 update to the eKYC Policy Document. The requirement exists because static facial matching alone — matching a selfie against a document photo — can be defeated by holding a photograph in front of the camera.
BNM expects institutions to document the accuracy performance of their liveness detection system. The specific thresholds the policy document references are:
- False Acceptance Rate (FAR): below 0.1% — meaning the system incorrectly accepts a spoof attempt in fewer than 1 in 1,000 cases
- False Rejection Rate (FRR): below 10% — meaning genuine customers are incorrectly rejected in fewer than 10 in 100 cases
These are not defaults — they are floors. Institutions must document their actual FAR and FRR in their eKYC programme documentation and must periodically validate those figures, particularly after model updates or changes to the verification vendor.
Third-party eKYC vendors must be on BNM's approved list. An institution using a vendor not on that list — even a globally recognised biometric vendor — does not have a compliant eKYC programme regardless of the vendor's technical capabilities.

Account Tiers and Transaction Limits
BNM applies a risk-based framework that links account access limits to the assurance level of the eKYC method used to open the account. This is not optional configuration — these are regulatory caps.
Tier 1 — Method 4 (Database Verification Only)
- Maximum account balance: MYR 5,000
- Maximum daily transfer limit: MYR 1,000
Tier 2 — Methods 1, 2, or 3 (Biometric Verification)
- E-money accounts: maximum balance of MYR 50,000
- Licensed bank accounts: no regulatory cap on balance (subject to the institution's own risk limits)
If a customer whose account was opened via Method 4 wants to move into Tier 2, they must complete an additional verification step using a biometric method. That upgrade process must be documented and the records retained — the same as any primary onboarding session.
This tiering structure means product decisions about account limits are also compliance decisions. A digital bank that launches a savings product with a MYR 10,000 minimum deposit and relies on Method 4 for onboarding has a compliance problem, not just a product design problem.
Record-Keeping: What Must Be Retained and for How Long
BNM requires that all eKYC sessions be recorded and retained for a minimum of 6 years. The records must include:
- Raw images or video from the verification session
- Facial match confidence scores
- Liveness detection scores
- Verification timestamps
- The outcome of the verification (approved, rejected, referred for manual review)
During AML/CFT examinations, BNM examiners review eKYC session logs. An institution that can demonstrate a successful biometric match but cannot produce the underlying scores and timestamps for that session does not have compliant records. This is a documentation failure, not a technical one and it is one of the more common findings in Malaysian eKYC examinations.
eKYC Within the Broader AML/CFT Programme
A compliant eKYC onboarding process does not discharge an institution's AML/CFT obligations for the full customer lifecycle. BNM's AML/CFT Policy Document — separate from the eKYC Policy Document — requires institutions to apply risk-based customer due diligence (CDD) continuously.
Two areas where this creates friction in eKYC-based operations:
High-risk customers require Enhanced Due Diligence (EDD) that eKYC cannot complete. A customer who is a Politically Exposed Person (PEP), operates in a high-risk jurisdiction, or presents unusual transaction patterns requires EDD. Source of funds verification for these customers cannot be completed through biometric verification alone. Institutions must have documented rules specifying when an eKYC-onboarded customer triggers the EDD workflow — and those rules must be reviewed and enforced in practice, not just documented.
Dormant account reactivation is a re-verification trigger. BNM expects institutions to treat the reactivation of an account dormant for 12 months or more as an event requiring re-verification. This is a common gap: many institutions have onboarding eKYC workflows but no corresponding re-verification process for dormant accounts coming back to active status.
For institutions that have deployed transaction monitoring alongside their eKYC programme, integrating eKYC assurance levels into monitoring rule calibration is good practice — a Tier 1 account that begins transacting at Tier 2 volumes is exactly the kind of pattern that should generate an alert. The transaction monitoring software buyer's guide covers what to look for in a system capable of handling this kind of integrated logic.
Common Implementation Gaps
Based on BNM examination findings and the February 2023 policy document guidance, four gaps appear most frequently in Malaysian eKYC programmes:
1. Using Method 4 for accounts that exceed Tier 1 limits. This is the most consequential gap. If an account opened via database verification reaches a balance above MYR 5,000 or a daily transfer above MYR 1,000, the institution is operating outside the regulatory framework. The fix requires either enforcing hard caps at the product level or requiring biometric re-verification before account limits expand.
2. No liveness detection documentation. An institution that has deployed biometric eKYC but cannot demonstrate to BNM that it tested for spoofing — with documented FAR/FRR figures — does not have a defensible eKYC programme. The technology alone is not enough; the validation and documentation must exist.
3. Third-party eKYC vendor not on BNM's approved list. BNM maintains an approved vendor list for a reason. An institution that integrated a non-listed vendor, even one with strong global credentials, needs to remediate — either by migrating to an approved vendor or by engaging BNM directly on the approval process before continuing to use that vendor for compliant onboarding.
4. No re-verification trigger for dormant account reactivation. Institutions that built their eKYC programme around the onboarding workflow and never implemented re-verification logic for dormant accounts have a gap that BNM examiners will find. This requires both a policy update and a system-level trigger.
What Good eKYC Compliance Looks Like
A compliant eKYC programme in Malaysia has five elements that work together:
- At least one BNM-accepted verification method, implemented with a BNM-approved vendor and validated to the required FAR/FRR thresholds
- Hard account tier limits enforced at the product level, with a documented upgrade path that triggers biometric re-verification for Tier 1 accounts requesting higher access
- Complete session records — images, scores, timestamps, and outcomes — retained for the full 6-year period
- EDD triggers documented and enforced for high-risk customer categories, including PEPs and high-risk jurisdiction connections
- Re-verification workflows for dormant accounts reactivating after 12 months of inactivity
Meeting all five is not a one-time project. BNM expects periodic validation of vendor performance, regular review of threshold calibration, and documented sign-off from a named senior officer on the state of the eKYC programme.
For Malaysian institutions building or reviewing their eKYC programme, Tookitaki's AML compliance platform combines eKYC verification with transaction monitoring and ongoing risk assessment in a single integrated environment — designed for the requirements BNM examiners actually check. Book a demo to see how it works in a Malaysian digital bank or e-money context, or read our KYC framework overview for a broader view of where eKYC sits within the full compliance programme.
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