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Solving crimes in the financial landscape: A Q&A with Tookitaki

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Tookitaki
05 January 2023
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12 min

“REDEFINING financial crime compliance to make the world a better place.”

Following the company’s motto, Tookitaki’s initiative of breaking silos and providing a platform to collaborate and fight financial crime, the company expanded their business in the Philippine market to bring scalable and machine learning-powered product offerings to help financial institutions address money laundering risks.

Tookitaki (a Thunes company) is a regulatory technology company offering financial crime detection and prevention solutions to some of the world’s leading banks and fintech companies to help them transform their anti-money laundering (AML) and compliance technology needs.

Founded in November 2014, the company employs over 100 people across the US, the UK, Singapore, Taiwan, Indonesia, the Philippines, and the UAE.

To know more about Tookitaki and its approach in providing end-to-end financial crime solutions to some of the world’s leading financial institutions, BusinessWorld reached out to Tookitaki’s Chief Executive Officer and founder Abhishek Chatterjee to share his thoughts and insights. Below is the excerpt of the interview:

Please introduce us to Tookitaki. What are your visions and goals?

Mr. Chatterjee: Headquartered in Singapore, Tookitaki provides end-to-end financial crime solutions to some of the world’s leading financial institutions. In the ASEAN region, some of the largest banks and fintech companies rely on Tookitaki to transform their AML compliance needs. Tookitaki was founded in November 2014 and employs over 100 employees across our offices in Asia, Europe, and the US.

Fighting financial crime needs to be a collective effort through centralized intelligence-gathering. Aimed at breaking silos, the AFC (anti-financial crime) Ecosystem, includes a network of experts and provides a platform for the experts to create a knowledge base to share financial crime scenarios.

This collective intelligence is the ability of a large group of AFC experts to pool their knowledge, data, and skills to tackle complex problems related to financial crime and pursue innovative ideas.

The AFC ecosystem is a game changer since it helps remove the information vacuum created by siloed operations. Our network of experts includes risk advisers, legal firms, AFC specialists, consultancies, and financial institutions from across the globe.

Tookitaki’s AML Suite (AMLS) is an operating system comprising four modules, such as transaction monitoring, smart screening, customer risk scoring, and the Case Manager, under one roof to address our customers’ compliance requirements. It provides holistic risk coverage, sharper detection, and significantly fewer false alerts. It can be deployed in multiple environments including the public cloud, private cloud, and data center.

The AFC Ecosystem and the AMLS work in tandem and help our stakeholders widen their view of risk from an internal one to an industry-wide one across organizations and borders. Moreover, they can do so without compromising privacy and security.

Tookitaki means to hide and seek in Bengali. The name perfectly articulates our intention to uncover the hide-and-seek nature of financial crime with artificial intelligence.

Today, Tookitaki (A Thunes company) is leading AML initiatives in most of the key digital banks in Asia. One of the largest digital banks in the Philippines, one of the world’s largest fintech and payment companies headquartered in China, one of Asia’s largest digital banks based out of Singapore, and one of the fastest-growing crypto wallets based out of Asia.

Tookitaki’s innovations in regulatory compliance have been acknowledged worldwide. Chartis Research named the company a Rising Star in its 2021 RiskTech 100 report. In 2020, the company won the Regulation Asia Awards for Excellence and G20TechSprint accelerator. In 2019, the company was featured in the World Economic Forum’s Technology Pioneer List.

 

What products and services do you plan to offer in the local market, and how would you differentiate Tookitaki from other vendors providing AML compliance solutions? What makes it “innovative” in addressing a regulatory or market need?

Mr. Chatterjee: At Tookitaki, we have always believed that technology is for the greater good. The AFC Ecosystem is a community-driven first of its kind initiative aimed at breaking silos and providing a platform to collaborate and fight financial crime. The AFC Ecosystem’s single motto is to break silos and provide a platform where AFC experts across the globe can use their knowledge and expertise to build a safer society.

The AFC Ecosystem is a game changer since it helps remove the information vacuum created by siloed operations. Our network of experts includes risk advisers, legal firms, AFC specialists, consultancies, and financial institutions from across the globe.

Underpinning it is a valued partnership program that is mutually beneficial for all stakeholders engaged in reducing the laundering of illicit proceeds of crime and terrorism.

Tookitaki’s offerings in the Philippines primarily include the AFC Ecosystem and the AMLS.

Our community comprises of experts covering the entire spectrum of money laundering: placement, layering, and integration. They include Financial Crime Compliance (FCC), law enforcement, and nongovernment organizations to name a few who are all giants in their own right. With this diverse community approach, financial institutions, who are the first line of defense, are empowered to identify “dirty money” patterns that aren’t easily discoverable. Operationalizing this collective intelligence results in the creation of more comprehensive risk policies.

Tookitaki’s AMLS covers the entire customer onboarding and ongoing processes through its transaction monitoring, smart screening, customer risk scoring, and the case manager. Together they provide holistic risk coverage, sharper detection, and significant effort reduction in managing false alerts. It is uniquely designed to complement existing systems by cutting through the noise and clutter generated by large volumes of alerts in legacy transaction monitoring processes.

For our customers like traditional banks and fintech companies, an extensive understanding of their consumers is a must for effective and comprehensive risk policies. The AMLS is a product that enables this through the combination of its Intelligent Alert Detection (IAD) for detection and prevention along with its Smart Alert Management (SAM) for Management.

With technology touching every facet of society, money mules and fraudulent accounts are a growing problem that needs to be addressed to assist in the country’s efforts to prevent financial crime, notably in the government sector. Tookitaki aims to improve the honesty of the Philippines’ financial market by providing comprehensive AML compliance programs for fintech companies, which include payment service providers, e-wallet providers, and virtual asset service providers.

Please elaborate more on Tookitaki’s Anti-Money Laundering Suite or AMLS and how it would apply to banks.

Mr. Chatterjee: Tookitaki’s AMLS covers the entire customer onboarding and ongoing processes through transaction monitoring, smart screening, customer risk scoring and the case manager. Together they provide holistic risk coverage, sharper detection, and significant effort reduction in managing false alerts. It is uniquely designed to complement existing systems by cutting through the noise and clutter generated by large volumes of alerts in legacy transaction monitoring processes.

As mentioned earlier, our AMLS has two main functionalities: IAD and SAM.

The SAM functionality of AMLS specifically helps banks with:

• management and filtering of false alerts

• ease of integration into their current process governance

• operational guidance from past learnings with other banks

Based on our previous customer case studies, we can say that when customers start using the SAM module, they can expect a RoI (return of investment) in approximately nine months and along with that we deliver a superior experience via:

Operational efficiency through alert prioritization

SAM across transaction monitoring and screening helps in automated triaging and helps categorize all alerts into three risk levels: L1 (Low risk), L2 (Moderate risk), and L3 (High risk).

Hence, as part of the alert handling/treatment process, there is no requirement for manual triaging since all alerts have been triaged by SAM into the aforementioned risk levels.

Faster time to market

SAM automatically builds a machine learning (ML) model that trains on customer data. The model result aligns with customer risk policy and data instead of a generic industry ML solution. The in-built Intelligent risk indicator framework automatically generates thousands of risk indicators (data science features) from input data.

An intelligent model learning framework then selects the most relevant risk indicators and chooses the right hyper-parameters to tune the model to achieve high accuracy at optimal compute cost. This is a fully automated process that requires minimal data science effort from the client team.

Continuous improvement

Through our Champion-Challenger which learns from investigator feedback and changing data, continuous improvement occurs systematically. It takes in incremental data, which includes new customers, accounts, transactions, and the latest investigator feedback, and provides consistent results through continuous learning.

Ease of integration into the current process governance

The module integrates seamlessly with the existing systems as well as the primary using standardized data models and ready adapters. Investigators can still use the existing workflow and click on the link to access alert information. This makes it easier to investigate and dispose of alerts faster.

Apart from AML solutions, what other financial crimes does Tookitaki solve?

Mr. Chatterjee: Tookitaki believes in giving back to society. We are on a mission to improve lives by tackling money laundering.

Crimes such as human trafficking, drug trafficking, illegal arms deals, and many more are tied to money laundering. Vulnerable people are being affected daily by this corruption. We offer resources, information, and a strong commitment to helping eliminate money laundering and related crimes.

We have worked closely with the survivors of human trafficking to understand the patterns of behavior around these heinous crimes and determine how we can help tackle them. Our work in this endeavor is driven by a responsibility to help make the world a safer place for everyone.

We believe in using technology for the greater good. We want to lead from the front, where crimes such as trafficking and terrorism can be eliminated via the prevention of financial crime.

What are the factors you considered in choosing the Philippines to launch an AML software tool?

Mr. Chatterjee: With the rise of technology, the world is slowly shifting to cashless transactions. According to a study from 2020-2025, cashless transactions are expected to increase by 80% and cross border payments will be valued at $156 trillion. This borderless transaction increases money laundering crimes and allows money launderers to hide in plain sight undetected.

In the Philippines, half of Filipinos own a financial account, as more Filipinos become part of the banking system, financial crimes will become more advanced. Financial institutions need to look beyond traditional tools to solve a sophisticated and growing problem to keep pace with increasing business and regulatory requirements.

The Philippines is in a strategic position because of its rising economy and being the center of international trade and traffic makes it vulnerable to a host of financial crimes and financial terrorism. Moreover, the growing number of money transfers sent by overseas Filipino workers to their loved ones adds to the responsibility of the AMLS.

Do you have data on cases of money laundering in the country?

Mr. Chatterjee: The Anti Money Laundering Report states that the country has always been vulnerable when it comes to money laundering and financial terrorism. It is vital that the country address the growing problem.

What we’ve noticed is that the political landscape in the Philippines is ever-changing. In 2000, the Philippines was placed under the Financial Action Task Force (FATF), falling under its list of Non-Cooperative Countries and Territories due to lack of basic AML frameworks.

The Philippine government enacted Republic Act (RA) 9160 of the Anti-Money Laundering Act of 2001, which preserved the integrity of bank accounts and ensured the Philippines does not become a haven for money laundering activities. As an added precaution, Philippine authorities will assist in transnational investigations to prosecute those found who are found guilty. Since then, in recent years, various laws have amended RA 9160 and various industries involving finances have been added to the existing laws as well as harsher sanctions for those found guilty of money laundering activities. Additional powers were also granted to the Anti-Money Laundering Council and other concerned persons.

The Philippines has returned to the “gray list” as of June 2021. The FATF has commended the country for its continuing efforts to eradicate the threats of money laundering and encourage the country to further strengthen its measures. And we as a trusted partner are pleased to assist the Philippine government with its goal of eradicating and eliminating financial terrorism, no country in the world should be a safe haven for criminals.

Financial institutions are inundated with voluminous false positives and case backlogs that add to costs and prevent them from filtering out high-quality alerts. How does your solution help address this problem?

Mr. Chatterjee: Tookitaki was a pioneer in identifying the use case of ML in AML compliance and our ideas came into reality with our historic partnership with the United Overseas Bank Ltd. (UOB) in Singapore.

In December 2020, we became the first in the Asia-Pacific region to deploy a complete AML solution leveraging ML in production concurrently in transaction monitoring and name screening.

The SAM functionality of AMLS specifically helped with management and filtering of false alerts that eliminated the need for manual triaging since all alerts get triaged by SAM as per categorized risk levels, such as low, medium, and high. Ease of integration into their current process governance thereby making it easier for the investigators to investigate and dispose of alerts faster.

As a result, UOB witnessed 70% reduction in false positives for individual names and 60% reduction in false positives for corporate names. The solution also helped with a 50% reduction in false positives with less than 1% misclassification and 5% increase in fileable suspicious activity reports.

This is yet another example of how Tookitaki sets new standards for the regulatory compliance industry’s fight against money laundering.

We have partnered with well-known fintech companies in the Philippines to assist local companies to stay on top of their compliance requirements and we hope to expand our partnership with even more fintech companies in the future.

What do you think are the biggest risks faced by banks being used for money laundering and how do you plan to mitigate or eliminate these risks?

Mr. Chatterjee: Banks need to have a holistic view of money laundering risks and the threat scape across various banking segments such as corporate, retail, and private. Existing static and granular rules-based approaches, which are oblivious to the holistic trend with a narrow and uni-dimensional focus, are not capable of doing the same. Existing rules-based systems produced a significant volume of false positives. These false leads are a drain on productivity as they take significant time and resources to be disposed of. In the AML compliance space, banks are wasting more $3.5 billion per year chasing false leads because of outdated AML systems that rely on stale rules and scenarios and generate millions of false positives, according to research.

Undoubtedly, using limited resources to close off non-material and unimportant alerts is manual and onerous, resulting in huge backlogs for both processes and missed/delayed suspicious activity report filings. Furthermore, the ballooning costs of AML compliance coupled with the high volume of backlog alerts swamp compliance teams and potentially distract them from “true” high-risk events and customer circumstances.

Alert investigation becomes a time-consuming and labor-intensive affair as the compliance team spends significant time gathering data and analyzing it to differentiate illegitimate activities from legitimate ones. Disparate data sources and highly complex business processes add to the difficulty of the investigation team in analyzing the links between parties and transactions.

As mentioned earlier, Tookitaki’s AMLS includes transaction monitoring, smart screening, customer risk scoring, and case management, a centralized investigation solution.

Transaction monitoring looks for suspicious transactions across different systems. It unlocks the power of Tookitaki’s library of typologies to detect hidden suspicious patterns.

Tookitaki’s AMLS generates fewer alerts of higher quality and then segregates them into low, medium, or high-risk alerts so companies can prioritize their investigations. The AMLS also updates regularly to include new money laundering patterns.

Smart screening watches out for high-risk individuals and corporate customers. Tookitaki designed the name screening module to handle a wider range of complex name permutations. To reduce the number of undetermined hits, Tookitaki enriched the module with inference features and additional customer profile identifiers. Tookitaki’s name screening module also reduces false positives, which happens when AML software incorrectly flags a customer as high-risk.

The Customer Risk Scoring module empowers banks in reducing their cost of compliance by providing an actual consumer view. This is backed by dynamic risk assessment that is self-evolving based on consumers’ new financial patterns.

ML models, too, benefit AFC ecosystems. For one, it increases effectiveness in identifying suspicious activities due to its sharper focus on data anomalies rather than threshold triggering. ML models also allow for easier customization of data features to accurately target specific risks, as well as enable extended look-back periods to detect more complex scenarios.

Any other insights you’d like to share?

Mr. Chatterjee: The AFC Ecosystem is now live, which means it is now open to the broader public. The ecosystem has grown considerably over the past few months owing to the active contribution by the experts. The AFC Ecosystem is a strong testament to how technology contributes to the critical mission of helping financial services combat crime and the financing of terrorism. With the ecosystem being open to the public, an AFC Honoree Badge Program has been launched because we believe that together we can make a difference.

(As appeared on Business World)

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Beyond the Ratings: What FATF’s December 2025 Review Means for Malaysia’s AML Playbook

When the Financial Action Task Force publishes a Mutual Evaluation Report, it is not simply assessing the existence of laws and controls. It is examining whether those measures are producing real, demonstrable outcomes across the financial system.

The FATF Mutual Evaluation Report on Malaysia, published in December 2025, sends a clear signal in this regard. Beyond the headline ratings, the evaluation focuses on how effectively money laundering and terrorist financing risks are understood, prioritised, and mitigated in practice.

For banks, fintechs, and compliance teams operating in Malaysia, the real value of the report lies in these signals. They indicate where supervisory scrutiny is likely to intensify and where institutions are expected to demonstrate stronger alignment between risk understanding and operational controls.

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What a FATF Mutual Evaluation Is Really Testing

A FATF Mutual Evaluation assesses two interconnected dimensions.

The first is technical compliance, which looks at whether the legal and institutional framework aligns with FATF Recommendations.

The second, and increasingly decisive, dimension is effectiveness. This examines whether authorities and reporting entities are achieving intended outcomes, including timely detection, meaningful disruption of illicit financial activity, and effective use of financial intelligence.

In recent evaluation cycles, FATF has made it clear that strong frameworks alone are insufficient. Supervisors are looking for evidence that risks are properly understood and that controls are proportionate, targeted, and working as intended. Malaysia’s December 2025 evaluation reflects this emphasis throughout.

Why Malaysia’s Evaluation Carries Regional Significance

Malaysia plays a central role in Southeast Asia’s financial system. It supports significant volumes of cross-border trade, remittance flows, and correspondent banking activity, alongside a rapidly growing digital payments and fintech ecosystem.

This positioning increases exposure to complex and evolving money laundering risks. FATF’s evaluation recognises Malaysia’s progress in strengthening its framework, while also highlighting the need for continued focus on risk-based implementation as financial crime becomes more cross-border, more technology-driven, and more fragmented.

For financial institutions, this reinforces the expectation that controls must evolve alongside the risk landscape, not lag behind it.

Key Signals Emerging from the December 2025 Evaluation

Effectiveness Takes Precedence Over Formal Compliance

One of the strongest signals from the evaluation is the emphasis on demonstrable effectiveness.

Institutions are expected to show that:

  • Higher-risk activities are identified and prioritised
  • Detection mechanisms are capable of identifying complex and layered activity
  • Alerts, investigations, and reporting are aligned with real risk exposure
  • Financial intelligence leads to meaningful outcomes

Controls that exist but do not clearly contribute to these outcomes are unlikely to meet supervisory expectations.

Risk Understanding Must Drive Control Design

The evaluation reinforces that a risk-based approach must extend beyond documentation and enterprise risk assessments.

Financial institutions are expected to:

  • Clearly articulate their understanding of inherent and residual risks
  • Translate that understanding into targeted monitoring scenarios
  • Adjust controls as new products, delivery channels, and typologies emerge

Generic or static monitoring frameworks risk being viewed as insufficiently aligned with actual exposure.

Ongoing Focus on Cross-Border and Predicate Offence Risks

Consistent with Malaysia’s role as a regional financial hub, the evaluation places continued emphasis on cross-border risks.

These include exposure to:

  • Trade-based money laundering
  • Proceeds linked to organised crime and corruption
  • Cross-border remittances and correspondent banking relationships

FATF’s focus here signals that institutions must demonstrate not just transaction monitoring coverage, but the ability to interpret cross-border activity in context and identify suspicious patterns that span multiple channels.

Expanding Attention on Non-Bank and Digital Channels

While banks remain central to Malaysia’s AML framework, the evaluation highlights increasing supervisory attention on:

  • Payment institutions
  • Digital platforms
  • Designated non-financial businesses and professions

As risks shift across the financial ecosystem, regulators expect banks and fintechs to understand how their exposures interact with activity outside traditional banking channels.

Practical Implications for Malaysian Financial Institutions

For compliance teams, the December 2025 evaluation translates into several operational realities.

Supervisory Engagement Will Be More Outcome-Focused

Regulators are likely to probe:

  • Whether monitoring scenarios reflect current risk assessments
  • How detection logic has evolved over time
  • What evidence demonstrates that controls are effective

Institutions that cannot clearly explain how their controls address specific risks may face increased scrutiny.

Alert Volumes Will Be Scrutinised for Quality

High alert volumes are no longer viewed as evidence of strong controls.

Supervisors are increasingly focused on:

  • The relevance of alerts generated
  • The quality of investigations
  • The timeliness and usefulness of suspicious transaction reporting

This places pressure on institutions to improve signal quality while managing operational efficiency.

Static Monitoring Frameworks Will Be Challenged

The pace at which money laundering typologies evolve continues to accelerate.

Institutions that rely on:

  • Infrequent scenario reviews
  • Manual rule tuning
  • Disconnected monitoring systems

may struggle to demonstrate timely adaptation to emerging risks highlighted through national risk assessments or supervisory feedback.

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Common Execution Gaps Highlighted Through FATF Evaluations

Across jurisdictions, FATF evaluations frequently expose similar challenges.

Fragmented Monitoring Approaches

Siloed AML and fraud systems limit the ability to see end-to-end money flows and behavioural patterns.

Slow Adaptation to Emerging Typologies

Scenario libraries can lag behind real-world risk evolution, particularly without access to shared intelligence.

Operational Strain from False Positives

Excessive alert volumes reduce investigator effectiveness and dilute regulatory reporting quality.

Explainability and Governance Limitations

Institutions must be able to explain why controls behave as they do. Opaque or poorly governed models raise supervisory concerns.

What FATF Is Signalling About the Next Phase

While not always stated explicitly, the evaluation reflects expectations that institutions will continue to mature their AML capabilities.

Supervisors are looking for evidence of:

  • Continuous improvement
  • Learning over time
  • Strong governance over model changes
  • Clear auditability and explainability

This represents a shift from compliance as a static obligation to compliance as an evolving capability.

Translating Supervisory Expectations into Practice

To meet these expectations, many institutions are adopting modern AML approaches built around scenario-led detection, continuous refinement, and strong governance.

Such approaches enable compliance teams to:

  • Respond more quickly to emerging risks
  • Improve detection quality while managing noise
  • Maintain transparency and regulatory confidence

Platforms that combine shared intelligence, explainable analytics, and unified monitoring across AML and fraud domains align closely with the direction signalled by recent FATF evaluations. Solutions such as Tookitaki’s FinCense illustrate how technology can support these outcomes while maintaining auditability and supervisory trust.

From Compliance to Confidence

The FATF Mutual Evaluation of Malaysia should be viewed as more than a formal assessment. It is a forward-looking signal.

Institutions that treat it purely as a compliance exercise may meet minimum standards. Those that use it as a reference point for strengthening risk understanding and control effectiveness are better positioned for sustained supervisory confidence.

Final Reflection

FATF evaluations increasingly focus on whether systems work in practice, not just whether they exist.

For Malaysian banks and fintechs, the December 2025 review reinforces a clear message. The institutions best prepared for the next supervisory cycle will be those that can demonstrate strong risk understanding, effective controls, and the ability to adapt as threats evolve.

Beyond the Ratings: What FATF’s December 2025 Review Means for Malaysia’s AML Playbook
Blogs
16 Dec 2025
6 min
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RBNZ vs ASB: Why New Zealand’s AML Expectations Just Changed

In December 2025, the Reserve Bank of New Zealand sent one of its clearest signals yet to the financial sector. By filing civil proceedings against ASB Bank for breaches of the AML/CFT Act, the regulator made it clear that compliance in name alone is no longer sufficient. What matters now is whether anti-money laundering controls actually work in practice.

This was not a case about proven money laundering or terrorism financing. It was about operational effectiveness, timeliness, and accountability. For banks and financial institutions across New Zealand, that distinction is significant.

The action marks a turning point in how AML compliance will be assessed going forward. It reflects a shift from reviewing policies and frameworks to testing whether institutions can demonstrate real-world outcomes under scrutiny.

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What Happened and Why It Matters

The Reserve Bank’s filing outlines multiple failures by ASB to meet core obligations under the AML/CFT Act. These included shortcomings in maintaining an effective AML programme, carrying out ongoing customer due diligence, applying enhanced due diligence when required, and reporting suspicious activity within mandated timeframes.

ASB admitted liability across all causes of action and cooperated with the regulator. The Reserve Bank also clarified that it was not alleging ASB knowingly facilitated money laundering or terrorism financing.

This clarification is important. The case is not about intent or criminal involvement. It is about whether an institution’s AML framework operated effectively and consistently over time.

For the wider market, this is a regulatory signal rather than an isolated enforcement action.

What the Reserve Bank Is Really Signalling

Read carefully, the Reserve Bank’s message goes beyond one bank. It reflects a broader recalibration of supervisory expectations.

First, AML effectiveness is now central. Regulators are no longer satisfied with documented programmes alone. Institutions must show that controls detect risk, escalate appropriately, and lead to timely action.

Second, speed matters. Delays in suspicious transaction reporting, extended remediation timelines, and slow responses to emerging risks are viewed as material failures, not operational inconveniences.

Third, governance and accountability are under the spotlight. AML effectiveness is not just a technology issue. It reflects resourcing decisions, prioritisation, escalation pathways, and senior oversight.

This mirrors developments in other comparable jurisdictions, including Australia, Singapore, and the United Kingdom, where regulators are increasingly outcome-focused.

Why This Is a Critical Moment for New Zealand’s Financial System

New Zealand’s AML regime has matured significantly over the past decade. Financial institutions have invested heavily in frameworks, teams, and tools. Yet the RBNZ action highlights a persistent gap between programme design and day-to-day execution.

This matters for several reasons.

Public confidence in the financial system depends not only on preventing crime, but on the belief that institutions can detect and respond to risk quickly and effectively.

From an international perspective, New Zealand’s reputation as a well-regulated financial centre supports correspondent banking relationships and cross-border trust. Supervisory actions like this are closely observed beyond domestic borders.

For compliance teams, the message is clear. Supervisory reviews will increasingly test how AML frameworks perform under real-world conditions, not how well they are documented.

Common AML Gaps Brought to Light

While the specifics of each institution differ, the issues raised by the Reserve Bank are widely recognised across the industry.

One common challenge is fragmented visibility. Customer risk data, transaction monitoring outputs, and historical alerts often sit in separate systems. This makes it difficult to build a unified view of risk or spot patterns over time.

Another challenge is static monitoring logic. Rule-based thresholds that are rarely reviewed struggle to keep pace with evolving typologies, particularly in an environment shaped by real-time payments and digital channels.

Ongoing customer due diligence also remains difficult to operationalise at scale. While onboarding checks are often robust, keeping customer risk profiles current requires continuous recalibration based on behaviour, exposure, and external intelligence.

Finally, reporting delays are frequently driven by workflow inefficiencies. Manual reviews, alert backlogs, and inconsistent escalation criteria can all slow the path from detection to reporting.

Individually, these issues may appear manageable. Together, they undermine AML effectiveness.

Why Traditional AML Models Are Under Strain

Many of these gaps stem from legacy AML operating models.

Traditional architectures rely heavily on static rules, manual investigations, and institution-specific intelligence. This approach struggles in an environment where financial crime is increasingly fast-moving, cross-border, and digitally enabled.

Compliance teams face persistent pressure. Alert volumes remain high, false positives consume investigator capacity, and regulatory expectations continue to rise. When resources are stretched, timeliness becomes harder to maintain.

Explainability is another challenge. Regulators expect institutions to articulate why decisions were made, not just that actions occurred. Systems that operate as black boxes make this difficult.

The result is a growing disconnect between regulatory expectations and operational reality.

The Shift Toward Effectiveness-Led AML

The RBNZ action reflects a broader move toward effectiveness-led AML supervision.

Under this approach, success is measured by outcomes rather than intent. Regulators are asking:

  • Are risks identified early or only after escalation?
  • Are enhanced due diligence triggers applied consistently?
  • Are suspicious activities reported promptly and with sufficient context?
  • Can institutions clearly explain and evidence their decisions?

Answering these questions requires more than incremental improvements. It requires a rethinking of how AML intelligence is sourced, applied, and validated.

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Rethinking AML for the New Zealand Context

Modernising AML does not mean abandoning regulatory principles. It means strengthening how those principles are executed.

One important shift is toward scenario-driven detection. Instead of relying solely on generic thresholds, institutions increasingly use typologies grounded in real-world crime patterns. This aligns monitoring logic more closely with how financial crime actually occurs.

Another shift is toward continuous risk recalibration. Customer risk is not static. Systems that update risk profiles dynamically support more effective ongoing due diligence and reduce downstream escalation issues.

Collaboration also plays a growing role. Financial crime does not respect institutional boundaries. Access to shared intelligence helps institutions stay ahead of emerging threats rather than reacting in isolation.

Finally, transparency matters. Regulators expect clear, auditable logic that explains how risks are assessed and decisions are made.

Where Technology Can Support Better Outcomes

Technology alone does not solve AML challenges, but the right architecture can materially improve effectiveness.

Modern AML platforms increasingly support end-to-end workflows, covering onboarding, screening, transaction monitoring, risk scoring, investigation, and reporting within a connected environment.

Advanced analytics and machine learning can help reduce false positives while improving detection quality, when applied carefully and transparently.

Equally important is the ability to incorporate new intelligence quickly. Systems that can ingest updated typologies without lengthy redevelopment cycles are better suited to evolving risk landscapes.

How Tookitaki Supports This Evolution

Within this shifting environment, Tookitaki supports institutions as they move toward more effective AML outcomes.

FinCense, Tookitaki’s end-to-end compliance platform, is designed to support the full AML lifecycle, from real-time onboarding and screening to transaction monitoring, dynamic risk scoring, investigation, and reporting.

A distinguishing element is its connection to the AFC Ecosystem. This is a collaborative intelligence network where compliance professionals contribute, validate, and refine real-world scenarios based on emerging risks. These scenarios are continuously updated, allowing institutions to benefit from collective insights rather than relying solely on internal discovery.

For New Zealand institutions, this approach supports regulatory priorities around effectiveness, timeliness, and explainability. It strengthens detection quality while maintaining transparency and governance.

Importantly, technology is positioned as an enabler of better outcomes, not a substitute for oversight or accountability.

What Compliance Leaders in New Zealand Should Be Asking Now

In light of the RBNZ action, there are several questions worth asking internally.

  • Can we evidence the effectiveness of our AML controls, not just their existence?
  • How quickly do alerts move from detection to suspicious transaction reporting?
  • Are enhanced due diligence triggers dynamic or static?
  • Do we regularly test monitoring logic against emerging typologies?
  • Could we confidently explain our AML decisions to the regulator tomorrow?

These questions are not about fault-finding. They are about readiness.

Looking Ahead

The Reserve Bank’s action against ASB marks a clear shift in New Zealand’s AML supervisory landscape. Effectiveness, timeliness, and accountability are now firmly in focus.

For financial institutions, this is both a challenge and an opportunity. Those that proactively strengthen their AML operating models will be better positioned to meet regulatory expectations and build long-term trust.

Ultimately, the lesson extends beyond one case. AML compliance in New Zealand is entering a new phase, one where outcomes matter as much as intent. Institutions that adapt early will define the next standard for financial crime prevention in the market.

RBNZ vs ASB: Why New Zealand’s AML Expectations Just Changed
Blogs
12 Dec 2025
7 min
read

AFASA Explained: What the Philippines’ New Anti-Scam Law Really Means for Banks, Fintechs, and Consumers

If there is one thing everyone in the financial industry felt in the last few years, it was the speed at which scams evolved. Fraudsters became smarter, attacks became faster, and stolen funds moved through dozens of accounts in seconds. Consumers were losing life savings. Banks and fintechs were overwhelmed. And regulators had to act.

This is the backdrop behind the Anti-Financial Account Scamming Act (AFASA), Republic Act No. 12010 — the Philippines’ most robust anti-scam law to date. AFASA reshapes how financial institutions detect fraud, protect accounts, coordinate with one another, and respond to disputes.

But while many have written about the law, most explanations feel overly legalistic or too high-level. What institutions really need is a practical, human-friendly breakdown of what AFASA truly means in day-to-day operations.

This blog does exactly that.

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What Is AFASA? A Simple Explanation

AFASA exists for a clear purpose: to protect consumers from rapidly evolving digital fraud. The law recognises that as more Filipinos use e-wallets, online banking, and instant payments, scammers have gained more opportunities to exploit vulnerabilities.

Under AFASA, the term financial account is broad. It includes:

  • Bank deposit accounts
  • Credit card and investment accounts
  • E-wallets
  • Any account used to access financial products and services

The law focuses on three main categories of offences:

1. Money Muling

This covers the buying, selling, renting, lending, recruiting, or using of financial accounts to receive or move illicit funds. Many young people and jobseekers were unknowingly lured into mule networks — something AFASA squarely targets.

2. Social Engineering Schemes

From phishing to impersonation, scammers have mastered psychological manipulation. AFASA penalises the use of deception to obtain sensitive information or access accounts.

3. Digital Fraud and Account Tampering

This includes unauthorised transfers, synthetic identities, hacking incidents, and scams executed through electronic communication channels.

In short: AFASA criminalises both the scammer and the infrastructure used for the scam — the accounts, the networks, and the people recruited into them.

Why AFASA Became Necessary

Scams in the Philippines reached a point where traditional fraud rules, old operational processes, and siloed detection systems were not enough.

Scam Trend 1: Social engineering became hyper-personal

Fraudsters learned to sound like bank agents, government officers, delivery riders, HR recruiters — even loved ones. OTP harvesting and remote access scams became common.

Scam Trend 2: Real-time payments made fraud instant

InstaPay and other instant channels made moving money convenient — but also made stolen funds disappear before anyone could react.

Scam Trend 3: Mule networks became organised

Criminal groups built structured pipelines of mule accounts, often recruiting vulnerable populations such as students, OFWs, and low-income households.

Scam Trend 4: E-wallet adoption outpaced awareness

A fast-growing digital economy meant millions of first-time digital users were exposed to sophisticated scams they were not prepared for.

AFASA was designed to break this cycle and create a safer digital financial environment.

New Responsibilities for Banks and Fintechs Under AFASA

AFASA introduces significant changes to how institutions must protect accounts. It is not just a compliance exercise — it demands real operational transformation.

These responsibilities are further detailed in new BSP circulars that accompany the law.

1. Stronger IT Risk Controls

Financial institutions must now implement advanced fraud and cybersecurity controls such as:

  • Device fingerprinting
  • Geolocation monitoring
  • Bot detection
  • Blacklist screening for devices, merchants, and IPs

These measures allow institutions to understand who is accessing accounts, how, and from where — giving them the tools to detect anomalies before fraud occurs.

2. Mandatory Fraud Management Systems (FMS)

Both financial institutions and clearing switch operators (including InstaPay and PESONet) must operate real-time systems that:

  • Flag suspicious activity
  • Block disputed or high-risk transactions
  • Detect behavioural anomalies

This ensures that fraud monitoring is consistent across the payment ecosystem — not just within individual institutions.

3. Prohibition on unsolicited clickable links

Institutions can no longer send clickable links or QR codes to customers unless explicitly initiated by the customer. This directly tackles phishing attacks that relied on spoofed messages.

4. Continuous customer awareness

Banks and fintechs must actively educate customers about:

  • Cyber hygiene
  • Secure account practices
  • Fraud patterns and red flags
  • How to report incidents quickly

Customer education is no longer optional — it is a formally recognised part of fraud prevention.

5. Shared accountability framework

AFASA moves away from the old “blame the victim” mentality. Fraud prevention is now a shared responsibility across:

  • Financial institutions
  • Account owners
  • Third-party service providers

This model recognises that no single party can combat fraud alone.

The Heart of AFASA: Temporary Holding of Funds & Coordinated Verification

Among all the changes introduced by AFASA, this is the one that represents a true paradigm shift.

Previously, once stolen funds were transferred out, recovery was almost impossible. Banks had little authority to stop or hold the movement of funds.

AFASA changes that.

Temporary Holding of Funds

Financial institutions now have the authority — and obligation — to temporarily hold disputed funds for up to 30 days. This includes both the initial hold and any permitted extension. The purpose is simple:
freeze the money before it disappears.

Triggers for Temporary Holding

A hold can be initiated through:

  • A victim’s complaint
  • A suspicious transaction flagged by the institution’s FMS
  • A request from another financial institution

This ensures that action can be taken proactively or reactively depending on the scenario.

Coordinated Verification Process

Once funds are held, institutions must immediately begin a coordinated process that involves:

  • The originating institution
  • Receiving institutions
  • Clearing entities
  • The account owners involved

This process validates whether the transaction was legitimate or fraudulent. It creates a formal, structured, and time-bound mechanism for investigation.

Detailed Transaction Logs Are Now Mandatory

Institutions must maintain comprehensive transaction logs — including device information, authentication events, IP addresses, timestamps, password changes, and more. Logs must be retained for at least five years.

This gives investigators the ability to reconstruct transactions and understand the full context of a disputed transfer.

An Industry-Wide Protocol Must Be Built

AFASA requires the entire industry to co-develop a unified protocol for handling disputed funds and verification. This ensures consistency, promotes collaboration, and reduces delays during investigations.

This is one of the most forward-thinking aspects of the law — and one that will significantly raise the standard of scam response in the country.

BSP’s Expanded Powers Through CAPO

AFASA also strengthens regulatory oversight.

BSP’s Consumer Account Protection Office (CAPO) now has the authority to:

  • Conduct inquiries into financial accounts suspected of involvement in fraud
  • Access financial account information required to investigate prohibited acts
  • Coordinate with law enforcement agencies

Crucially, during these inquiries, bank secrecy laws and the Data Privacy Act do not apply.

This is a major shift that reflects the urgency of combating digital fraud.

Crucially, during these inquiries, bank secrecy laws and the Data Privacy Act do not apply.

This is a major shift that reflects the urgency of combating digital fraud.

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Penalties Under AFASA

AFASA imposes serious penalties to deter both scammers and enablers:

1. Criminal penalties for money muling

Anyone who knowingly participates in using, recruiting, or providing accounts for illicit transfers is liable to face imprisonment and fines.

2. Liability for failing to protect funds

Institutions may be held accountable if they fail to properly execute a temporary hold when a dispute is raised.

3. Penalties for improper holding

Institutions that hold funds without valid reason may also face sanctions.

4. Penalties for malicious reporting

Consumers or individuals who intentionally file false reports may also be punished.

5. Administrative sanctions

Financial institutions that fail to comply with AFASA requirements may be penalised by BSP.

The penalties underscore the seriousness with which the government views scam prevention.

What AFASA Means for Banks and Fintechs: The Practical Reality

Here’s what changes on the ground:

1. Fraud detection becomes real-time — not after-the-fact

Institutions need modern systems that can flag abnormal behaviour within seconds.

2. Dispute response becomes faster

Timeframes are tight, and institutions need streamlined internal workflows.

3. Collaboration is no longer optional

Banks, e-wallets, payment operators, and regulators must work as one system.

4. Operational pressure increases

Fraud teams must handle verification, logging, documentation, and communication under strict timelines.

5. Liability is higher

Institutions may be held responsible for lapses in protection, detection, or response.

6. Technology uplift becomes non-negotiable

Legacy systems will struggle to meet AFASA’s requirements — particularly around logging, behavioural analytics, and real-time detection.

How Tookitaki Helps Institutions Align With AFASA

AFASA sets a higher bar for fraud prevention. Tookitaki’s role as the Trust Layer to Fight Financial Crime helps institutions strengthen their AFASA readiness with intelligent, real-time, and collaborative capabilities.

1. Early detection of money mule networks

Through the AFC Ecosystem’s collective intelligence, institutions can detect mule-like patterns sooner and prevent illicit transactions before they spread across the system.

2. Real-time monitoring aligned with AFASA needs

FinCense’s advanced transaction monitoring engine flags suspicious activity instantly — helping institutions support temporary holding procedures and respond within required timelines.

3. Deep behavioural intelligence and comprehensive logs

Tookitaki provides the contextual understanding needed to trace disputed transfers, reconstruct transaction paths, and support investigative workflows.

4. Agentic AI to accelerate investigations

FinMate, the AI investigation copilot, streamlines case analysis, surfaces insights quickly, and reduces investigation workload — especially crucial when time-sensitive AFASA processes are triggered.

5. Federated learning for privacy-preserving model improvement

Institutions can enhance detection models without sharing raw data, aligning with AFASA’s broader emphasis on secure and responsible handling of financial information.

Together, these capabilities enable banks and fintechs to strengthen fraud defences, modernise their operations, and protect financial accounts with confidence.

Looking Ahead: AFASA’s Long-Term Impact

AFASA is not a one-time regulatory update — it is a structural shift in how the Philippine financial ecosystem handles scams.

Expect to see:

  • More real-time fraud rules and guidance
  • Industry-wide technical standards for dispute management
  • Higher expectations for digital onboarding and authentication
  • Increased coordination between banks, fintechs, and regulators
  • Greater focus on intelligence-sharing and network-level detection

Most importantly, AFASA lays the foundation for a safer, more trusted digital economy — one where consumers have confidence that institutions and regulators can protect them from fast-evolving threats.

Conclusion

AFASA represents a turning point in the Philippines’ fight against financial scams. It transforms how institutions detect fraud, protect accounts, collaborate with others, and support customers. For banks and fintechs, the message is clear: the era of passive fraud response is over.

The institutions that will thrive under AFASA are those that embrace real-time intelligence, strengthen operational resilience, and adopt technology that enables them to stay ahead of criminal innovation.

The Philippines has taken a bold step toward a safer financial system — and now, it’s time for the industry to match that ambition.

AFASA Explained: What the Philippines’ New Anti-Scam Law Really Means for Banks, Fintechs, and Consumers