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Customer Screening: Mitigating Risks and Fraud

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Tookitaki
24 February 2024
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8 min

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In today's business landscape, managing risks and preventing fraud have become critical for organizations across industries. One of the key strategies employed by businesses to mitigate these risks is customer screening. By implementing effective customer screening processes and utilizing technological solutions, organizations can ensure they are better equipped to identify potential risks, authenticate customers, and prevent fraudulent activities. This article will explore the importance of customer screening in risk management, common types of fraud in customer transactions, best practices for implementing customer screening processes, technology solutions for effective customer screening, the benefits of using customer screening software, strategies for balancing security and customer experience in screening processes, real-world examples of customer screening success, continuous monitoring and updating of customer screening protocols, and future trends in customer screening and fraud prevention.

The Importance of Customer Screening in Risk Management

Customer screening plays a crucial role in risk management for businesses of all sizes. By conducting thorough customer due diligence, organizations can identify potential risks associated with their customers, such as money laundering, terrorist financing, or involvement in other illicit activities. Effective customer screening enables organizations to assess the risk profile of their customers and make informed decisions when it comes to onboarding, providing access to sensitive information or products, or entering into financial transactions. By implementing robust customer screening processes, businesses can significantly reduce the likelihood of becoming unknowingly involved in fraudulent activities or regulatory non-compliance.

Furthermore, customer screening is not only essential for mitigating financial risks but also for safeguarding the reputation and integrity of a business. In today's interconnected world, news of any association with criminal activities or unethical behavior can spread rapidly, leading to severe damage to a company's brand and trust among its stakeholders. Therefore, by prioritizing customer screening as part of their risk management strategy, organizations demonstrate their commitment to upholding high ethical standards and maintaining a trustworthy relationship with their clients and partners.

Moreover, customer screening is a continuous process that should be integrated into the overall risk management framework of an organization. Regularly updating customer information and conducting ongoing monitoring can help businesses adapt to the evolving risk landscape and promptly identify any red flags that may arise over time. By staying vigilant and proactive in their customer screening efforts, companies can stay ahead of potential threats and ensure a more secure and compliant business environment for all parties involved.

Common Types of Fraud in Customer Transactions

Fraudulent activities pose significant risks to businesses, and understanding the common types of fraud in customer transactions is essential for effective risk management. One common type is identity theft, where fraudsters use stolen identities to commit fraud or gain access to sensitive information. Another prevalent fraud type is account takeover, where criminals gain unauthorized access to a customer's account and perform fraudulent transactions. Payment fraud, whether through stolen credit card details or fraudulent wire transfers, is also a major concern. Additionally, businesses need to be aware of the risks associated with money laundering, terrorist financing, and other forms of financial crimes.

Identity theft is a particularly insidious form of fraud that can have long-lasting repercussions for both individuals and businesses. Fraudsters often obtain personal information through various means, such as phishing scams or data breaches, and use this information to impersonate someone else. This can lead to financial losses, damage to credit scores, and even legal troubles for the victims. Businesses must implement robust identity verification processes to prevent such fraudulent activities and protect their customers' sensitive data.

Account takeover fraud is a growing concern in the digital age, where cybercriminals exploit weak passwords or security loopholes to gain access to online accounts. Once inside, fraudsters can make unauthorized transactions, change account details, and cause significant financial harm to both customers and businesses. It is crucial for companies to invest in multi-factor authentication methods and real-time monitoring systems to detect and prevent account takeover fraud before it escalates.

Best Practices for Implementing Customer Screening Processes

Implementing robust customer screening processes requires a systematic approach to minimize risks effectively. One best practice is to establish clear and well-defined customer screening policies and procedures. This includes determining the data and documentation required for customer due diligence, establishing risk-based screening thresholds, and defining the roles and responsibilities of the personnel involved in the screening process. Regular training and awareness programs for employees are also essential to ensure they understand the importance of customer screening and adhere to the established protocols. It is important to periodically review and update the screening processes to align with the evolving risks and regulatory requirements.

Another crucial aspect of implementing customer screening processes is the utilization of advanced technology and tools. Many organizations are now leveraging artificial intelligence and machine learning algorithms to enhance the efficiency and accuracy of their screening processes. These technologies can help in automating the screening of large volumes of customer data, flagging potential risks or red flags for further investigation. By incorporating cutting-edge technology into their screening procedures, companies can stay ahead of emerging threats and ensure compliance with regulatory standards.

Furthermore, fostering a culture of compliance within the organization is paramount for the success of customer screening processes. This involves promoting a strong ethical framework and zero-tolerance policy towards financial crimes such as money laundering and terrorist financing. By instilling a culture of integrity and accountability, employees are more likely to actively participate in the screening efforts and report any suspicious activities promptly. Regular communication and feedback mechanisms should be in place to encourage continuous improvement and transparency in the customer screening processes.

Technology Solutions for Effective Customer Screening

Advancements in technology have revolutionized customer screening processes, enabling organizations to enhance their risk management capabilities. One technology solution is the use of artificial intelligence and machine learning algorithms to analyze vast amounts of customer data and identify potential risks or anomalies. These technologies can quickly flag suspicious activities and help organizations take appropriate actions. Automated screening tools can also streamline the customer screening process by reducing manual effort and improving accuracy. By leveraging technology solutions, businesses can enhance their ability to detect potential risks and prevent fraudulent activities before they occur.

Another innovative technology solution that is gaining traction in the realm of customer screening is biometric authentication. Biometric data, such as fingerprints or facial recognition, can be used to verify the identity of customers more securely and efficiently. This advanced form of authentication adds an extra layer of security to the screening process, making it harder for fraudsters to impersonate legitimate customers. By incorporating biometric authentication into their screening procedures, organizations can significantly reduce the risk of identity theft and unauthorized access.

Furthermore, blockchain technology is also being explored as a potential solution for customer screening. The decentralized and immutable nature of blockchain can provide a secure and transparent way to verify customer identities and track their transaction history. By utilizing blockchain for customer screening, organizations can create a tamper-proof record of customer interactions, enhancing trust and security in their operations. This technology has the potential to revolutionize the way customer screening is conducted, offering a more efficient and reliable method for risk management in the digital age.

The Benefits of Using Customer Screening Software

Customer screening software offers several advantages over manual screening processes. First and foremost, it significantly reduces the time and effort required to screen customers, allowing businesses to onboard new customers quickly and efficiently. Moreover, automated screening software can analyze data from multiple sources simultaneously, providing more comprehensive risk assessments. The software can also generate real-time alerts for suspicious activities, enabling businesses to take immediate action. Additionally, customer screening software provides an auditable trail of screening activities, ensuring compliance with regulatory requirements and facilitating internal and external audits.

Furthermore, customer screening software often comes equipped with customizable settings, allowing businesses to tailor the screening criteria to their specific needs. This flexibility ensures that businesses can adapt the software to evolving compliance regulations and changing risk profiles. By customizing the screening parameters, businesses can enhance the accuracy and effectiveness of their screening processes, reducing the likelihood of false positives and minimizing the risk of overlooking potential red flags.

Another key benefit of customer screening software is its scalability. As businesses grow and customer volumes increase, manual screening processes may become overwhelmed and prone to errors. In contrast, automated screening software can handle large volumes of customer data efficiently, maintaining consistent screening standards regardless of the scale of operations. This scalability not only improves operational efficiency but also enhances the overall effectiveness of customer screening, ensuring that businesses can effectively manage risk exposure and protect their reputation.

Balancing Security and Customer Experience in Screening Processes

While robust customer screening processes are essential for risk management, organizations must also consider the impact on customer experience. Lengthy or intrusive screening processes can lead to customer frustration and potential loss of business. It is crucial to strike the right balance between security and customer experience. This can be achieved by leveraging technology solutions that streamline the screening process, minimizing the need for manual intervention. Offering self-service options, such as online verification or mobile-based identity verification, can also enhance the customer experience while ensuring security. Regularly soliciting customer feedback and addressing any concerns or pain points can further help organizations strike the right balance.

Moreover, in today's digital age, the rise of cyber threats adds an additional layer of complexity to the security aspect of screening processes. Organizations need to stay vigilant and continuously update their security measures to protect sensitive customer data from potential breaches. Implementing multi-factor authentication, encryption protocols, and regular security audits are crucial steps in safeguarding customer information.

Additionally, when designing screening processes, organizations should prioritize transparency and communication with customers. Clearly outlining the reasons behind specific screening requirements and how they contribute to overall security can help build trust and understanding. Providing educational resources on cybersecurity best practices can empower customers to play an active role in protecting their own data, fostering a sense of partnership between the organization and its clientele.

Real-World Examples of Customer Screening Success

Many organizations have experienced tangible benefits from implementing effective customer screening processes. For example, a leading financial institution successfully prevented significant losses by leveraging advanced fraud detection algorithms that identified suspicious account activities in real-time. By promptly freezing the flagged accounts and conducting further investigations, the institution prevented fraudulent transactions and safeguarded customer funds. Similarly, a multinational e-commerce company implemented robust customer screening processes to mitigate risks associated with online transactions. By analyzing customer data and employing artificial intelligence algorithms, the company was able to identify and block fraudulent accounts before any financial loss occurred.

Continuous Monitoring and Updating of Customer Screening Protocols

As risks and fraud techniques evolve, it is essential for organizations to continuously monitor and update their customer screening protocols. Regularly assessing the effectiveness of the screening processes and making necessary adjustments is crucial to stay ahead of emerging risks. This includes staying updated with the latest fraud trends, regulatory requirements, and technological advancements in customer screening. Organizations should establish a dedicated team tasked with monitoring and reviewing customer screening activities, ensuring the protocols remain effective and aligned with the changing risk landscape. By maintaining proactive vigilance, organizations can effectively mitigate risks and prevent fraudulent activities.

Future Trends in Customer Screening and Fraud Prevention

The field of customer screening and fraud prevention is continually evolving, and there are several trends that organizations should be mindful of. One emerging trend is the use of advanced biometric authentication methods, such as facial recognition or fingerprint scanning, for customer verification. These technologies offer enhanced security and convenience for customers. Another trend is the integration of artificial intelligence and machine learning algorithms into customer screening software, enabling more accurate risk assessments and proactive fraud prevention. Additionally, organizations are increasingly adopting a collaborative approach by sharing customer screening data and best practices with industry peers to collectively combat fraud and mitigate risks.

In conclusion, customer screening is a critical component of risk management and fraud prevention for businesses today. By implementing robust customer screening processes and leveraging technology solutions, organizations can minimize risks, prevent fraudulent activities, and ensure compliance with regulatory requirements. The continuous monitoring and updating of customer screening protocols, along with a focus on enhancing customer experience, are essential for long-term success. As technology advances and new trends emerge, organizations must adapt their customer screening strategies to stay ahead of evolving risks and effectively mitigate fraud.

As the landscape of customer screening and fraud prevention continues to evolve, staying ahead of the curve is paramount for your organization's security and compliance. Tookitaki's FinCense is at the forefront of this evolution, offering an end-to-end operating system designed to empower fintechs and traditional banks with cutting-edge anti-money laundering and fraud prevention tools. With Tookitaki's FinCense, you can accelerate customer onboarding, maintain real-time compliance, and enhance your FRAML management processes with our bundled suite of financial crime tools. Embrace the future of customer risk scoring, smart screening, and alert management to build an effective compliance program that doesn't compromise on operational efficiency. Don't let fraud and regulatory risks hold your business back. Talk to our experts today and step into a new era of customer screening and fraud prevention with Tookitaki's FinCense.

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Blogs
15 Sep 2025
6 min
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Fake Bonds, Real Losses: Unpacking the ANZ Premier Wealth Investment Scam

Introduction: A Promise Too Good to Be True

An email lands in an inbox. The sender looks familiar, the branding is flawless, and the offer seems almost irresistible: exclusive Kiwi bonds through ANZ Premier Wealth, safe and guaranteed at market-beating returns.

For many Australians and New Zealanders in June 2025, this was no hypothetical. The emails were real, the branding was convincing, and the investment opportunity appeared to come from one of the region’s most trusted banks.

But it was all a scam.

ANZ was forced to issue a public warning after fraudsters impersonated its Premier Wealth division, sending out fake offers for bond investments. Customers who wired money were not buying bonds — they were handing their savings directly to criminals.

This case is more than a cautionary tale. It represents a growing wave of investment scams across ASEAN and ANZ, where fraudsters weaponise trust, impersonate brands, and launder stolen funds with alarming speed.

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The Anatomy of the Scam

According to ANZ’s official notice, fraudsters:

  • Impersonated ANZ Premier Wealth staff. Scam emails carried forged ANZ branding, professional signatures, and contact details that closely mirrored legitimate channels.
  • Promoted fake bonds. Victims were promised access to Kiwi and corporate bonds, products usually seen as safe, government-linked investments.
  • Offered exclusivity. Positioning the deal as a Premier Wealth opportunity added credibility, making the offer seem both exclusive and limited.
  • Spoofed domains. Emails originated from look-alike addresses, making it difficult for the average customer to distinguish real from fake.

The scam’s elegance lay in its simplicity. There was no need for fake apps, complex phishing kits, or deepfakes. Just a trusted brand, professional language, and the lure of safety with superior returns.

Why Victims Fell for It: The Psychology at Play

Fraudsters know that logic bends under the weight of trust and urgency. This scam exploited four psychological levers:

  1. Brand Authority. ANZ is a household name. If “ANZ” says a bond is safe, who questions it?
  2. Exclusivity. By labelling it a Premier Wealth offer, the scam hinted at privileged access — only for the chosen few.
  3. Fear of Missing Out. “Limited time only” messaging pressured quick action. The less time victims had to think, the less likely they were to spot inconsistencies.
  4. Professional Presentation. Logos, formatting, even fake signatures gave the appearance of authenticity, reducing natural scepticism.

The result: even financially literate individuals were vulnerable.

ChatGPT Image Sep 13, 2025, 11_02_17 AM

The Laundering Playbook Behind the Scam

Once funds left victims’ accounts, the fraud didn’t end — it evolved into laundering. While details of this specific case remain under investigation, patterns from similar scams offer a likely playbook:

  1. Placement. Victims wired money into accounts controlled by money mules, often locals recruited under false pretences.
  2. Layering. Funds were split and moved quickly:
    • From mule accounts into shell companies posing as “investment firms.”
    • Through remittance channels across ASEAN.
    • Into cryptocurrency exchanges to break traceability.
  3. Integration. Once disguised, the money resurfaced as seemingly legitimate — in real estate, vehicles, or layered back into financial markets.

This lifecycle illustrates why investment scams are not just consumer fraud. They are also money laundering pipelines that demand the attention of compliance teams and regulators.

A Regional Epidemic

The ANZ Premier Wealth scam is part of a broader pattern sweeping ASEAN and ANZ:

  • New Zealand: The Financial Markets Authority recently warned of deepfake investment schemes featuring fake political endorsements. Victims were shown fabricated “news” videos before being directed to fraudulent platforms.
  • Australia: In Western Australia alone, more than A$10 million was lost in 2025 to celebrity-endorsement scams, many using doctored images and fabricated interviews.
  • Philippines and Cambodia: Scam centres linked to investment fraud continue to proliferate, with US sanctions targeting companies enabling their operations.

These cases underscore a single truth: investment scams are industrialising. They no longer rely on lone actors but on networks, infrastructure, and sophisticated social engineering.

Red Flags for Banks and E-Money Issuers

Financial institutions sit at the intersection of prevention. To stay ahead, they must look for red flags across transactions, customer behaviour, and KYC/CDD profiles.

1. Transaction-Level Indicators

  • Transfers to new beneficiaries described as “bond” or “investment” payments.
  • Repeated mid-value international transfers inconsistent with customer history.
  • Rapid pass-through of funds through personal or SME accounts.
  • Small initial transfers followed by large lump sums after “trust” is established.

2. KYC/CDD Risk Indicators

  • Beneficiary companies lacking investment licenses or regulator registrations.
  • Accounts controlled by individuals with no financial background receiving large investment-related flows.
  • Overlapping ownership across multiple “investment firms” with similar addresses or directors.

3. Customer Behaviour Red Flags

  • Elderly or affluent customers suddenly wiring large sums under urgency.
  • Customers unable to clearly explain the investment’s mechanics.
  • Reports of unsolicited investment opportunities delivered via email or social media.

Together, these signals create the scenarios compliance teams must be trained to detect.

Regulatory and Industry Response

ANZ’s quick warning reflects growing industry awareness, but the response must be collective.

  • ASIC and FMA: Both regulators maintain registers of licensed investments and regularly issue alerts. They stress that legitimate offers will always appear on official websites.
  • Global Coordination: Investment scams often cross borders. Victims in Australia and New Zealand may be wiring money to accounts in Southeast Asia. This makes regulatory cooperation across ASEAN and ANZ critical.
  • Consumer Education: Banks and regulators are doubling down on campaigns warning customers that if an investment looks too good to be true, it usually is.

Still, fraudsters adapt faster than awareness campaigns. Which is why technology-driven detection is essential.

How Tookitaki Strengthens Defences

Tookitaki’s solutions are designed for exactly these challenges — scams that evolve, spread, and cross borders.

1. AFC Ecosystem: Shared Intelligence

The AFC Ecosystem aggregates scenarios from global compliance experts, including typologies for investment scams, impersonation fraud, and mule networks. By sharing knowledge, institutions in Australia and New Zealand can learn from cases in the Philippines, Singapore, or beyond.

2. FinCense: Scenario-Driven Monitoring

FinCense transforms these scenarios into live detection. It can flag:

  • Victim-to-mule account flows tied to investment scams.
  • Patterns of layering through multiple personal accounts.
  • Transactions inconsistent with KYC profiles, such as pensioners wiring large “bond” payments.

3. AI Agents: Faster Investigations

Smart Disposition reduces noise by auto-summarising alerts, while FinMate acts as an AI copilot to link entities and uncover hidden relationships. Together, they help compliance teams act before scam proceeds vanish offshore.

4. The Trust Layer

Ultimately, Tookitaki provides the trust layer between institutions, customers, and regulators. By embedding collective intelligence into detection, banks and EMIs not only comply with AML rules but actively safeguard their reputations and customer trust.

Conclusion: Protecting Trust in the Age of Impersonation

The ANZ Premier Wealth impersonation scam shows that in today’s landscape, trust itself is under attack. Fraudsters no longer just exploit technical loopholes; they weaponise the credibility of established institutions to lure victims.

For banks and fintechs, this means vigilance cannot stop at transaction monitoring. It must extend to understanding scenarios, recognising behavioural red flags, and preparing for scams that look indistinguishable from legitimate offers.

For regulators, the challenge is to build stronger cross-border cooperation and accelerate detection frameworks that can keep pace with the industrialisation of fraud.

And for technology providers like Tookitaki, the mission is clear: to stay ahead of deception with intelligence that learns, adapts, and scales.

Because fake bonds may look convincing, but with the right defences, the real losses they cause can be prevented.

Fake Bonds, Real Losses: Unpacking the ANZ Premier Wealth Investment Scam
Blogs
12 Sep 2025
6 min
read

Flooded with Fraud: Unmasking the Money Trails in Philippine Infrastructure Projects

The Philippines has always lived with the threat of floods. Each typhoon season brings destruction, and the government has poured billions into flood control projects meant to shield vulnerable communities. But while citizens braced for rising waters, another kind of flood was quietly at work: a flood of fraud.

Investigations now reveal that massive chunks of the flood control budget never translated into levees, drainage systems, or protection for communities. Instead, they flowed into the hands of a handful of contractors, politicians, and middlemen.

Since 2012, just 15 contractors cornered nearly ₱100 billion in projects, roughly 20 percent of the total budget. Many projects were “ghosts,” existing only on paper. Meanwhile, luxury cars filled garages, mansions rose in gated villages, and political war chests swelled ahead of elections.

This is not simply corruption. It is a textbook case of money laundering, with ghost projects and inflated contracts acting as conduits for illicit enrichment. For banks, fintechs, and regulators, it is a flashing red signal that the financial system remains a key artery for laundering public funds.

The Anatomy of the Scandal

The Department of Public Works and Highways (DPWH) is tasked with executing infrastructure that keeps cities safe from rising waters. Yet over the past decade, its flood control program has morphed into a honey pot for collusion and fraud.

  • Ghost projects: Entire budgets released for dams, dikes, and drainage systems that were never completed or never built at all.
  • Overpriced contracts: Inflated project costs created buffers for skimming and fund diversion.
  • Kickbacks for campaigns: Portions of project budgets allegedly redirected to finance electoral campaigns, locking in loyalty between politicians and contractors.
  • Cartel behaviour: Fifteen contractors cornering nearly a fifth of the flood control budget, year after year, with suspiciously repeat awards.
  • Lavish lifestyles: Contractors flaunting their wealth through luxury cars, sprawling mansions, and overseas spending.

The human cost is chilling. While typhoon-prone communities remain flooded each year, taxpayer money meant for their protection bankrolls supercars instead of sandbags.

ChatGPT Image Sep 11, 2025, 01_08_50 PM

The Laundering Playbook Behind Ghost Projects

This scandal mirrors the familiar placement-layering-integration framework of money laundering, but applied to public funds.

  1. Placement: Ghost Projects as Entry Points
    Funds are injected into the system under the guise of legitimate project disbursements. With government contracts as a cover, illicit enrichment begins with official-looking payments.
  2. Layering: Overpricing, Subcontracting, and Round-Tripping
    Excess funds are disguised through inflated invoices, subcontractor arrangements, and consultancy contracts. Round-tripping, where money cycles through multiple accounts before returning to the same network, further conceals the origin.
  3. Integration: From Sandbags to Supercars
    Once disguised, the funds re-emerge in legitimate markets such as luxury cars, prime real estate, overseas tuition, or campaign expenses. At this stage, dirty money is fully cleaned and woven into political and economic life.

Globally, procurement-related laundering has been flagged repeatedly by the Financial Action Task Force (FATF). In fact, FATF’s 2023 mutual evaluation warned that the Philippines faces serious challenges in addressing public sector corruption risks. The flood control scandal is not just a local embarrassment; it risks pulling the country deeper into scrutiny by international watchdogs.

What Banks Must Watch

Banks sit at the centre of these laundering flows. Every contractor, subcontractor, or political beneficiary needs accounts to receive, move, and disguise illicit funds. This makes banks the first line of defence, and often the last checkpoint before illicit proceeds are fully integrated.

Transaction-Level Red Flags

  • Large and repeated deposits from government agencies into the same small group of contractors.
  • Transfers to shell subcontractors or consultancy firms with little to no delivery capacity.
  • Sudden spikes in cash withdrawals after receiving government disbursements.
  • Circular transactions between contractors and related parties, indicating round-tripping.
  • Luxury purchases such as cars, property, and overseas spending directly following government project inflows.
  • Campaign-linked transfers, with bursts of outgoing payments to political accounts during election seasons.

KYC/CDD Red Flags

  • Contractors with weak financial standing but billion-peso contracts.
  • Hidden ownership ties to politically exposed persons (PEPs).
  • Corporate overlap among multiple contractors, suggesting collusion.
  • Lack of verifiable track records in infrastructure delivery, yet repeated contract awards.

Cross-Border Concerns

Funds may also be siphoned abroad. Banks must scrutinise:

  • Remittances to offshore accounts labelled as “consultancy” or “procurement.”
  • Purchases of high-value overseas assets.
  • Trade-based laundering through manipulated import or export invoices for construction materials.

Banks must not only flag individual transactions but also connect the narrative across accounts, owners, and transaction patterns.

What BSP-Licensed E-Money Issuers Must Watch

The scandal also casts a spotlight on fintech players. BSP-licensed e-money issuers (EMIs) are increasingly part of laundering networks, especially when illicit funds need to be fragmented, hidden, or redirected.

Key risks include:

  • Wallet misuse for political finance, with illicit funds loaded into multiple wallets to bankroll campaigns.
  • Structuring, where large government disbursements are broken into smaller transfers to dodge reporting thresholds.
  • Proxy accounts, with employees or relatives of contractors opening multiple wallets to spread funds.
  • Layering via wallets, with e-money balances converted into bank transfers, prepaid cards, or even crypto exchanges.
  • Unusual bursts of wallet activity around elections or after government fund releases.

For EMIs, the challenge is to monitor not just high-value transactions but also suspicious transaction clusters, where multiple accounts show parallel spikes or transfers that defy normal spending behaviour.

How Tookitaki Strengthens Defences

Schemes like ghost projects thrive because they exploit systemic blind spots. Static rules cannot keep pace with evolving laundering tactics. This is where Tookitaki brings a sharper edge.

AFC Ecosystem: Collective Intelligence

With over 1,500 expert-contributed typologies, the AFC Ecosystem already covers procurement fraud, campaign finance laundering, and luxury asset misuse. These scenarios can be directly applied by Philippine institutions to detect anomalies tied to public fund diversion.

FinCense: Adaptive Detection

FinCense translates these scenarios into live detection rules. It can flag government-to-contractor payments followed by unusual subcontractor layering or sudden spikes in high-value asset spending. Its federated learning model ensures that detection improves continuously across the network.

AI Agents: Cutting Investigation Time

Smart Disposition reduces false positives with automated, contextual alert summaries, while FinMate acts as an AI copilot for investigators. Together, they help compliance teams trace suspicious flows faster, from government disbursements to the eventual luxury car purchase.

The Trust Layer for BSP Institutions

By embedding collective intelligence into everyday monitoring, Tookitaki becomes the trust layer between financial institutions and regulators. This helps BSP and the Anti-Money Laundering Council (AMLC) strengthen national defences against procurement-linked laundering.

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Conclusion: Beyond the Scandal

The flood control scandal is more than an exposé of wasted budgets. It is a stark reminder that public money, once stolen, does not vanish into thin air. It flows through the financial system, often right under the noses of compliance teams.

The typologies on display—ghost projects, contractor cartels, political kickbacks, and luxury laundering—are not unique to the Philippines. They are part of a global playbook of corruption-driven laundering. But in a country already under FATF scrutiny, the stakes are even higher.

For banks and EMIs, the call to action is urgent: strengthen detection, move beyond static rules, and collaborate across institutions. For regulators, it means demanding transparency, closing loopholes, and leveraging technology that learns and adapts in real time.

At Tookitaki, our role is to ensure institutions are not just reacting after scandals break but detecting patterns before they escalate. By unmasking money trails, enabling collaborative intelligence, and embedding AI-driven defences, we can prevent the next flood of fraud from drowning public trust.

Floods may be natural, but fraud floods are man-made. And unlike typhoons, this one is preventable.

Flooded with Fraud: Unmasking the Money Trails in Philippine Infrastructure Projects
Blogs
03 Sep 2025
7 min
read

How Initiatives Like AI Verify Make AI-Governance & Validation Protocols Integral to AI Deployment Strategy

Introduction: Why Governance-First AI is Rewriting the Financial Crime Playbook

This article is the second instalment in our series, Governance-First AI Strategy: The Future of Financial Crime Detection. The series examines how financial institutions can move beyond box-ticking compliance and embrace AI systems that are transparent, trustworthy, and genuinely effective against crime.

If you missed Part 1 — The AI Governance Crisis: How Compliance-First Thinking Undermines Both Innovation and Compliance — we recommend it as a pre-read. There, we explored how today’s compliance-heavy frameworks have created a paradox: soaring costs, mounting false positives, and declining effectiveness in tackling sophisticated financial crime.

In this second part, we shift from diagnosing the crisis to highlighting solutions. We look at how governance-first AI is being operationalised through initiatives like Singapore’s AI Verify program, which is setting global benchmarks for validation, accountability, and continuous trust in financial crime detection.

The Governance Gap: Moving Beyond Checkbox Compliance

Traditionally, many financial institutions have seen governance as a final-layer exercise: a set of boxes to tick just before launching a new AML system or onboarding a new AI solution. But today’s complex, AI-driven systems have outpaced this outdated approach. Here’s why this gap is so dangerous:

The Risks of Outdated Governance

  • Operational Failure: Financial institutions are reporting false positive alert rates reaching 90% or higher. Analysts spend valuable time on non-issues, while genuine risks can slip through unseen, creating an operational black hole.
  • Regulatory Exposure: Regulators are increasingly sceptical of black-box AI systems that cannot be explained or audited. This raises the risk of costly penalties, strict remediation orders, and reputational damage.
  • Stalled Innovation: The fear of non-compliance can make organisations hesitant to adopt even the most promising AI innovations, worried they will face issues during audits.

Towards Living Governance

True governance means embedding transparency, validation, and accountability across the entire AI lifecycle. This is not a static report, but a dynamic, ongoing protocol that evolves as threats and opportunities do.

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AI Verify: Singapore’s Blueprint for Independent AI Validation

Enter AI Verify: Singapore’s response to the governance challenge, and a model now being emulated worldwide. Developed by the IMDA and AI Verify Foundation, this pioneering program aims to transform governance and validation from afterthoughts into core design principles for any AI system, especially those managing financial crime risk.

Key Features of AI Verify

  • Rigorous, Scenario-Based Testing: Every AI model is evaluated against 400+ real-world financial crime detection scenarios, ensuring that outputs perform accurately across the range of complexities institutions actually face.
  • Multi-language and Cross-Border Application: With testing in both English and Mandarin, AI Verify anticipates the needs of global financial institutions with diverse customer bases and regulatory environments.
  • Zero Tolerance for Hallucinations: The program enforces strict protocols to ensure every AI-generated output is grounded in verifiable, auditable facts. This sharply reduces the risk of hallucinations, a key regulatory concern.
  • Continuous Compliance Assurance: Validation is not a single event. Ongoing monitoring, reporting, and built-in alerts ensure the AI adapts to new criminal typologies and evolving regulatory expectations.

Validation in Action: The Tookitaki Case Study

Tookitaki became the first RegTech company to achieve independent validation under Singapore’s AI Verify program, setting a new industry benchmark for governance-first AI solutions.

  • Accuracy Across Complexity: Our AI systems were validated against an extensive suite of real-world AML scenarios, consistently delivering precise, actionable outcomes in both English and Mandarin.
  • No Hallucinations: With guardrails in place, every AI-generated narrative was rigorously checked for factual soundness and traceability. Investigators and regulators were able to audit the reasoning behind each alert, turning AI from a “black box” into a transparent partner.
  • Compliance, Built-In: Stringent regulatory, privacy, and security requirements were checked throughout the process, ensuring our systems could not only pass today’s audits but also stay ahead of tomorrow’s standards.
  • Strategic Trust: As recognised by media coverage in The Straits Times, Tookitaki’s independent validation became a source of trust for clients, regulators, and business partners, transforming governance into a strategic advantage.

Continuous Validation: Governance as Daily Operational Advantage

What sets AI Verify, and governance-first models more broadly, apart is the principle of continuous validation:

  • Pre-deployment: Before launch, every model is stress-tested for robustness, fairness, and regulatory fit in a controlled, simulated real-world setting.
  • Post-deployment: Continuous monitoring ensures that as new fraud threats and compliance rules arise, the AI adapts immediately, preventing operational surprises and keeping regulator confidence high.

This approach lets financial institutions move from a reactive, firefighting mentality to a proactive, resilient operating style.

The Strategic Payoff: Governance as a Differentiator

What is the true value of independent, embedded validation?

  • Faster, Safer Innovation: Launches of new AI models become quicker and less risky, since validation is built in, not tacked on at the end.
  • Operational Efficiency: With fewer false positives and more explainable decisions, investigative teams can focus energy where it matters most: rooting out real financial crime.
  • Market Leadership: Governance-first adopters signal to clients, partners, and regulators that they take trust, transparency, and responsibility seriously, building long-term advantages in reputation and readiness.
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Conclusion: Tomorrow’s AI, Built on Governance

As we highlighted in Part 1, compliance-first frameworks have proven costly and ineffective, leaving financial institutions trapped in a cycle of escalating spend and diminishing returns. AI Verify demonstrates what a governance-first approach looks like in practice: validation, accountability, and transparency built directly into the design of AI systems.

For Tookitaki, achieving independent validation under AI Verify was not simply a compliance milestone. It was evidence that governance-first AI can deliver measurable trust, precision, and operational advantage. By embedding continuous validation, institutions can move from reactive firefighting to proactive resilience, strengthening both regulatory confidence and market reputation.

Key Takeaways from Part 2:

  1. Governance-first AI shifts the conversation from “being compliant” to “being trustworthy by design.”
  2. Continuous validation ensures models evolve with emerging financial crime typologies and regulatory expectations.
  3. Independent validation transforms governance from a cost centre into a strategic differentiator.

What’s Next in the Series

In Part 3 of our series, Governance-First AI Strategy: The Future of Financial Crime Detection, we will explore one of the most pressing risks in deploying AI for compliance: AI hallucinations. When models generate misleading or fabricated outputs, trust breaks down, both with regulators and within institutions.

We will examine why hallucinations are such a critical challenge in financial crime detection and how governance-first safeguards, including Tookitaki’s own controls, are designed to eliminate these risks and make every AI-driven decision auditable, transparent, and actionable.

Stay tuned.

How Initiatives Like AI Verify Make AI-Governance & Validation Protocols Integral to AI Deployment Strategy