In the new year of 2026, these are the updates we have for January. This month’s release focuses on making day-to-day compliance and investigation work simpler – so teams can move faster with greater confidence, without needing additional configuration or manual workarounds.

The updates improve:

1. The quality of customer context used in risk decisions
2. Access governance for enterprise users
3. The ability to review historical alerts – especially closed CDD alerts – without losing investigative detail

Read on for the details.

Better Customer Context in CRS – cleaner risk-level and smarter age logic

Customer context shown in CRS is now more consistent and aligned with what banks use operationally:

• The customer’s KYC risk level is represented more reliably in CRS.
• Customer age is calculated using the alert date, so analysts see the customer’s age as it was when the alert was raised

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Stronger User Access Governance – no more role conflict and inconsistency

In large teams, administrators sometimes end up assigning more than one role to the same user within a single product (e.g., Case Manager). Despite being allowed in the UI, it can create unclear or inconsistent access behavior, leading to user confusion (“Why did I see this yesterday but not today?”) and unnecessary troubleshooting effort with admin and support teams.

We’ve made role assignment unambiguous and predictable:

• For any combination of User and Product, there can be only one active role.
• If a role already exists for that product, the UI blocks adding another and guides the admin to edit/replace the current role instead (Role A → Role B).

What hasn't changed:

• Users can still have roles across different products (e.g., CM role + CRS role).
• Administrators can still change a role within a product – it’s just done as a replacement, not an addition.

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Better Alert History Experience – closed alerts are visible, usable, and complete

Alert History has been strengthened so that teams can confidently review outcomes and decisions:

• Closed alerts now appear consistently in Alert History, including for users with segment-level access.
• Closed CDD alerts now retain restored details, ensuring investigative context doesn’t disappear after closure.
• Overall usability of Alert History has been improved to support faster historical reviews.

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