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Rise of Contactless Payments in Thailand: How Ensure Compliance

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Tookitaki
11 May 2023
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7 min

The financial landscape in Thailand has been rapidly evolving, with contactless payments becoming increasingly popular among consumers. This shift towards cashless transactions can be attributed to factors such as the widespread adoption of smartphones, improved internet connectivity, and a growing demand for seamless, frictionless payment experiences. As a result, various mobile wallets, digital banks, and contactless cards have emerged to cater to this demand, fueling the growth of the contactless payments market in the country.

While the rise of contactless payments brings numerous benefits, such as increased convenience and speed of transactions, it also presents new challenges in the form of financial crime risks. Fraudsters and money launderers constantly adapt their techniques to exploit vulnerabilities in the digital payment ecosystem. This makes it crucial for financial institutions, payment service providers, and other stakeholders to implement robust Anti-Money Laundering (AML) and compliance solutions to effectively detect, prevent, and combat financial crimes in this fast-growing sector. This blog will discuss how Tookitaki's innovative AML solutions can help stakeholders in Thailand's contactless payment landscape keep up with the evolving risks and regulatory requirements.

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Contactless Payments Landscape in Thailand

Major players in the market

The contactless payments market in Thailand is characterized by a diverse range of players, including traditional banks, fintech companies, and global payment giants. Some of the key players in the market include PromptPay, a national mobile payment platform launched by the Central Bank of Thailand, and mobile wallets like TrueMoney, Rabbit Line Pay, and AirPay. International payment providers such as Visa, Mastercard, and UnionPay have also introduced contactless cards and payment solutions in the country, further expanding the options available to Thai consumers.

Adoption rate and trends

The adoption of contactless payments in Thailand has grown steadily over the past few years, with consumers increasingly opting for digital transactions over cash. The COVID-19 pandemic has further accelerated this shift, as people sought safer, contact-free methods of payment to minimize the risk of infection. A growing preference for e-commerce and the Thai government's push for a cashless society has also contributed to the rising adoption rate of contactless payments. With mobile and internet penetration rates continuing to rise, the popularity of contactless payments in Thailand is expected to only grow in the coming years. The availability of diverse payment methods has also driven the preference for digital and contactless payments. TrueMoney, for example, accounted for 16.8% of preferred payment methods in Thailand due to its lower acceptance fees compared to debit and credit card transactions.

Regulatory environment

As the contactless payments landscape in Thailand continues to expand, the regulatory environment has also evolved to address the associated risks and challenges. The Bank of Thailand (BOT) plays a crucial role in overseeing and regulating the country's payment systems, ensuring their stability, efficiency, and security. Key regulations governing the contactless payments sector include the Payment Systems Act, which aims to promote the development of efficient payment systems and protect consumer interests, and the Electronic Transactions Act, which provides a legal framework for electronic transactions and digital signatures.

Recent regulatory developments include the introduction of standardized QR codes for mobile payments, stricter licensing requirements for e-payment service providers, and the establishment of a regulatory sandbox for testing and refining innovative financial technologies. These efforts aim to strike a balance between fostering innovation in the contactless payments sector and safeguarding consumers and businesses against fraud, money laundering, and other financial crimes.

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Challenges and Risks of Contactless Payments

Fraud and money laundering risks

As contactless payments continue to gain popularity in Thailand, the risk of fraud and money laundering activities also increases. Cybercriminals are becoming more sophisticated in exploiting vulnerabilities in contactless payment systems, employing tactics such as data breaches, card cloning, and phishing attacks. Money launderers may also use contactless payments to move illicit funds across borders or disguise the origins of their proceeds, making it challenging for financial institutions to detect and prevent these criminal activities.

Evolving regulatory requirements

The rapid growth of contactless payments in Thailand has led to an ever-changing regulatory landscape as authorities strive to keep pace with technological advancements and mitigate potential risks. Financial institutions and payment service providers must continually adapt to new regulations and guidelines, which can be both time-consuming and resource-intensive. Moreover, non-compliance can result in substantial fines and reputational damage, making it essential for businesses to stay up-to-date with the latest regulatory requirements and implement effective compliance programs.

Maintaining customer trust and security

As the use of contactless payments expands, maintaining customer trust and ensuring the security of their transactions is crucial for the sustained growth of this market. Consumers need to feel confident that their personal and financial information is well-protected when using contactless payment methods. Therefore, financial institutions and payment service providers must invest in robust security measures, such as encryption, tokenization, and multi-factor authentication, to safeguard customer data and prevent unauthorized access. Furthermore, educating consumers about the safe use of contactless payments and promoting awareness of potential risks can help foster trust and confidence in this increasingly popular mode of transaction.

Tookitaki's AML Suite for E-Wallets and Digital Banks

Tookitaki is a pioneer in the fight against financial crime, leveraging a unique and innovative approach that transcends traditional solutions. The company's Anti-Money Laundering Suite (AMLS) and Anti-Financial Crime (AFC) Ecosystem work in tandem to address the limitations of siloed systems in combating money laundering.

The AFC Ecosystem is a community-based platform that facilitates sharing of information and best practices in the battle against financial crime. Powering this ecosystem is our Typology Repository, a living database of money laundering techniques and schemes. This repository is enriched by the collective experiences and knowledge of financial institutions, regulatory bodies, and risk consultants worldwide, encompassing a broad range of typologies from traditional methods to emerging trends.

The AMLS is a software solution deployed at financial institutions. It is an end-to-end operating system that modernises compliance processes for banks and fintechs. The AMLS collaborates with the AFC Ecosystem through federated machine learning. This integration allows the AMLS to extract new typologies from the AFC Ecosystem, executing them at the clients' end to ensure that their AML programs remain cutting-edge.

Tookitaki AMLS and AFC Ecosystem

How Tookitaki's Technology Addresses Compliance Challenges

Tookitaki's technology goes beyond traditional rule-based systems by using a pattern-based detection approach to identify and predict financial crimes. This enables digital banks and e-wallet providers to detect suspicious activities more accurately and effectively while reducing false positives. The technology also enhances the Customer Due Diligence (CDD) process, streamlining the onboarding experience for both the provider and the user.

By implementing Tookitaki's AML compliance solutions, digital banks and e-wallet providers can enjoy several benefits, including:

  • Improved regulatory compliance: Tookitaki's solutions ensure that financial institutions remain compliant with AML regulations, reducing the risk of fines and reputational damage.
  • Enhanced risk management: The advanced analytics capabilities of Tookitaki's technology help digital banks and e-wallet providers better identify and manage potential risks associated with their services.
  • Increased operational efficiency: Automating various compliance tasks leads to cost savings and improved operational efficiency.
  • Greater customer trust: Secure onboarding processes, coupled with robust AML measures, contribute to building user trust and confidence in the e-wallet provider's services.

Implementing Tookitaki's AMLS positively impacts the onboarding process and user experience for e-wallet providers in several ways:

  • Streamlined onboarding: Tookitaki's real-time prospect screening and prospect risk scoring solutions help mitigate AML risks while onboarding new customers, providing a faster and more seamless experience.
  • Enhanced detection and management: The AMLS help de-risk business with a 360-degree dynamic risk view of customers. Its integrated transaction monitoring, smart screening, customer risk scoring and case management modules provide fast-growing e-wallets complete control of their AML risks.
  • Reduced friction: By minimizing false positives and automating compliance tasks, Tookitaki's solutions help reduce friction in the onboarding process, leading to increased user satisfaction.

Implementing Tookitaki's AML Suite in Thailand's contactless payment ecosystem helps financial institutions streamline their compliance processes, reducing the burden of false positives and the operational costs associated with managing AML programs. The improved efficiency saves time and resources for e-wallets and digital banks and allows them to focus more on their core business operations and customer experience.

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Navigating the Future of Contactless Payments in Thailand

In the rapidly evolving world of contactless payments, it is crucial for financial institutions in Thailand to stay ahead of financial crime trends. By proactively addressing potential risks and vulnerabilities, they can safeguard their businesses, customers, and the integrity of the overall financial ecosystem.

Tookitaki's AML Suite plays a vital role in enhancing the safety and security of the contactless payments ecosystem in Thailand. By offering advanced detection and prevention capabilities, fostering collaboration among stakeholders, and reducing compliance costs, Tookitaki's solution ensures that financial institutions can effectively combat financial crimes and maintain customer trust.

If you are a financial institution operating in Thailand's contactless payment market, now is the time to explore the benefits of implementing Tookitaki's AML Suite. By taking advantage of this cutting-edge technology and joining the collaborative AFC Ecosystem, you can strengthen your defences against financial crime and contribute to a safer and more secure financial landscape in Thailand. Don't wait – book a demo today to learn more about how Tookitaki's AML Suite can revolutionize your compliance processes and protect your business from financial crime.

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Blogs
15 Sep 2025
6 min
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Fake Bonds, Real Losses: Unpacking the ANZ Premier Wealth Investment Scam

Introduction: A Promise Too Good to Be True

An email lands in an inbox. The sender looks familiar, the branding is flawless, and the offer seems almost irresistible: exclusive Kiwi bonds through ANZ Premier Wealth, safe and guaranteed at market-beating returns.

For many Australians and New Zealanders in June 2025, this was no hypothetical. The emails were real, the branding was convincing, and the investment opportunity appeared to come from one of the region’s most trusted banks.

But it was all a scam.

ANZ was forced to issue a public warning after fraudsters impersonated its Premier Wealth division, sending out fake offers for bond investments. Customers who wired money were not buying bonds — they were handing their savings directly to criminals.

This case is more than a cautionary tale. It represents a growing wave of investment scams across ASEAN and ANZ, where fraudsters weaponise trust, impersonate brands, and launder stolen funds with alarming speed.

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The Anatomy of the Scam

According to ANZ’s official notice, fraudsters:

  • Impersonated ANZ Premier Wealth staff. Scam emails carried forged ANZ branding, professional signatures, and contact details that closely mirrored legitimate channels.
  • Promoted fake bonds. Victims were promised access to Kiwi and corporate bonds, products usually seen as safe, government-linked investments.
  • Offered exclusivity. Positioning the deal as a Premier Wealth opportunity added credibility, making the offer seem both exclusive and limited.
  • Spoofed domains. Emails originated from look-alike addresses, making it difficult for the average customer to distinguish real from fake.

The scam’s elegance lay in its simplicity. There was no need for fake apps, complex phishing kits, or deepfakes. Just a trusted brand, professional language, and the lure of safety with superior returns.

Why Victims Fell for It: The Psychology at Play

Fraudsters know that logic bends under the weight of trust and urgency. This scam exploited four psychological levers:

  1. Brand Authority. ANZ is a household name. If “ANZ” says a bond is safe, who questions it?
  2. Exclusivity. By labelling it a Premier Wealth offer, the scam hinted at privileged access — only for the chosen few.
  3. Fear of Missing Out. “Limited time only” messaging pressured quick action. The less time victims had to think, the less likely they were to spot inconsistencies.
  4. Professional Presentation. Logos, formatting, even fake signatures gave the appearance of authenticity, reducing natural scepticism.

The result: even financially literate individuals were vulnerable.

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The Laundering Playbook Behind the Scam

Once funds left victims’ accounts, the fraud didn’t end — it evolved into laundering. While details of this specific case remain under investigation, patterns from similar scams offer a likely playbook:

  1. Placement. Victims wired money into accounts controlled by money mules, often locals recruited under false pretences.
  2. Layering. Funds were split and moved quickly:
    • From mule accounts into shell companies posing as “investment firms.”
    • Through remittance channels across ASEAN.
    • Into cryptocurrency exchanges to break traceability.
  3. Integration. Once disguised, the money resurfaced as seemingly legitimate — in real estate, vehicles, or layered back into financial markets.

This lifecycle illustrates why investment scams are not just consumer fraud. They are also money laundering pipelines that demand the attention of compliance teams and regulators.

A Regional Epidemic

The ANZ Premier Wealth scam is part of a broader pattern sweeping ASEAN and ANZ:

  • New Zealand: The Financial Markets Authority recently warned of deepfake investment schemes featuring fake political endorsements. Victims were shown fabricated “news” videos before being directed to fraudulent platforms.
  • Australia: In Western Australia alone, more than A$10 million was lost in 2025 to celebrity-endorsement scams, many using doctored images and fabricated interviews.
  • Philippines and Cambodia: Scam centres linked to investment fraud continue to proliferate, with US sanctions targeting companies enabling their operations.

These cases underscore a single truth: investment scams are industrialising. They no longer rely on lone actors but on networks, infrastructure, and sophisticated social engineering.

Red Flags for Banks and E-Money Issuers

Financial institutions sit at the intersection of prevention. To stay ahead, they must look for red flags across transactions, customer behaviour, and KYC/CDD profiles.

1. Transaction-Level Indicators

  • Transfers to new beneficiaries described as “bond” or “investment” payments.
  • Repeated mid-value international transfers inconsistent with customer history.
  • Rapid pass-through of funds through personal or SME accounts.
  • Small initial transfers followed by large lump sums after “trust” is established.

2. KYC/CDD Risk Indicators

  • Beneficiary companies lacking investment licenses or regulator registrations.
  • Accounts controlled by individuals with no financial background receiving large investment-related flows.
  • Overlapping ownership across multiple “investment firms” with similar addresses or directors.

3. Customer Behaviour Red Flags

  • Elderly or affluent customers suddenly wiring large sums under urgency.
  • Customers unable to clearly explain the investment’s mechanics.
  • Reports of unsolicited investment opportunities delivered via email or social media.

Together, these signals create the scenarios compliance teams must be trained to detect.

Regulatory and Industry Response

ANZ’s quick warning reflects growing industry awareness, but the response must be collective.

  • ASIC and FMA: Both regulators maintain registers of licensed investments and regularly issue alerts. They stress that legitimate offers will always appear on official websites.
  • Global Coordination: Investment scams often cross borders. Victims in Australia and New Zealand may be wiring money to accounts in Southeast Asia. This makes regulatory cooperation across ASEAN and ANZ critical.
  • Consumer Education: Banks and regulators are doubling down on campaigns warning customers that if an investment looks too good to be true, it usually is.

Still, fraudsters adapt faster than awareness campaigns. Which is why technology-driven detection is essential.

How Tookitaki Strengthens Defences

Tookitaki’s solutions are designed for exactly these challenges — scams that evolve, spread, and cross borders.

1. AFC Ecosystem: Shared Intelligence

The AFC Ecosystem aggregates scenarios from global compliance experts, including typologies for investment scams, impersonation fraud, and mule networks. By sharing knowledge, institutions in Australia and New Zealand can learn from cases in the Philippines, Singapore, or beyond.

2. FinCense: Scenario-Driven Monitoring

FinCense transforms these scenarios into live detection. It can flag:

  • Victim-to-mule account flows tied to investment scams.
  • Patterns of layering through multiple personal accounts.
  • Transactions inconsistent with KYC profiles, such as pensioners wiring large “bond” payments.

3. AI Agents: Faster Investigations

Smart Disposition reduces noise by auto-summarising alerts, while FinMate acts as an AI copilot to link entities and uncover hidden relationships. Together, they help compliance teams act before scam proceeds vanish offshore.

4. The Trust Layer

Ultimately, Tookitaki provides the trust layer between institutions, customers, and regulators. By embedding collective intelligence into detection, banks and EMIs not only comply with AML rules but actively safeguard their reputations and customer trust.

Conclusion: Protecting Trust in the Age of Impersonation

The ANZ Premier Wealth impersonation scam shows that in today’s landscape, trust itself is under attack. Fraudsters no longer just exploit technical loopholes; they weaponise the credibility of established institutions to lure victims.

For banks and fintechs, this means vigilance cannot stop at transaction monitoring. It must extend to understanding scenarios, recognising behavioural red flags, and preparing for scams that look indistinguishable from legitimate offers.

For regulators, the challenge is to build stronger cross-border cooperation and accelerate detection frameworks that can keep pace with the industrialisation of fraud.

And for technology providers like Tookitaki, the mission is clear: to stay ahead of deception with intelligence that learns, adapts, and scales.

Because fake bonds may look convincing, but with the right defences, the real losses they cause can be prevented.

Fake Bonds, Real Losses: Unpacking the ANZ Premier Wealth Investment Scam
Blogs
12 Sep 2025
6 min
read

Flooded with Fraud: Unmasking the Money Trails in Philippine Infrastructure Projects

The Philippines has always lived with the threat of floods. Each typhoon season brings destruction, and the government has poured billions into flood control projects meant to shield vulnerable communities. But while citizens braced for rising waters, another kind of flood was quietly at work: a flood of fraud.

Investigations now reveal that massive chunks of the flood control budget never translated into levees, drainage systems, or protection for communities. Instead, they flowed into the hands of a handful of contractors, politicians, and middlemen.

Since 2012, just 15 contractors cornered nearly ₱100 billion in projects, roughly 20 percent of the total budget. Many projects were “ghosts,” existing only on paper. Meanwhile, luxury cars filled garages, mansions rose in gated villages, and political war chests swelled ahead of elections.

This is not simply corruption. It is a textbook case of money laundering, with ghost projects and inflated contracts acting as conduits for illicit enrichment. For banks, fintechs, and regulators, it is a flashing red signal that the financial system remains a key artery for laundering public funds.

The Anatomy of the Scandal

The Department of Public Works and Highways (DPWH) is tasked with executing infrastructure that keeps cities safe from rising waters. Yet over the past decade, its flood control program has morphed into a honey pot for collusion and fraud.

  • Ghost projects: Entire budgets released for dams, dikes, and drainage systems that were never completed or never built at all.
  • Overpriced contracts: Inflated project costs created buffers for skimming and fund diversion.
  • Kickbacks for campaigns: Portions of project budgets allegedly redirected to finance electoral campaigns, locking in loyalty between politicians and contractors.
  • Cartel behaviour: Fifteen contractors cornering nearly a fifth of the flood control budget, year after year, with suspiciously repeat awards.
  • Lavish lifestyles: Contractors flaunting their wealth through luxury cars, sprawling mansions, and overseas spending.

The human cost is chilling. While typhoon-prone communities remain flooded each year, taxpayer money meant for their protection bankrolls supercars instead of sandbags.

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The Laundering Playbook Behind Ghost Projects

This scandal mirrors the familiar placement-layering-integration framework of money laundering, but applied to public funds.

  1. Placement: Ghost Projects as Entry Points
    Funds are injected into the system under the guise of legitimate project disbursements. With government contracts as a cover, illicit enrichment begins with official-looking payments.
  2. Layering: Overpricing, Subcontracting, and Round-Tripping
    Excess funds are disguised through inflated invoices, subcontractor arrangements, and consultancy contracts. Round-tripping, where money cycles through multiple accounts before returning to the same network, further conceals the origin.
  3. Integration: From Sandbags to Supercars
    Once disguised, the funds re-emerge in legitimate markets such as luxury cars, prime real estate, overseas tuition, or campaign expenses. At this stage, dirty money is fully cleaned and woven into political and economic life.

Globally, procurement-related laundering has been flagged repeatedly by the Financial Action Task Force (FATF). In fact, FATF’s 2023 mutual evaluation warned that the Philippines faces serious challenges in addressing public sector corruption risks. The flood control scandal is not just a local embarrassment; it risks pulling the country deeper into scrutiny by international watchdogs.

What Banks Must Watch

Banks sit at the centre of these laundering flows. Every contractor, subcontractor, or political beneficiary needs accounts to receive, move, and disguise illicit funds. This makes banks the first line of defence, and often the last checkpoint before illicit proceeds are fully integrated.

Transaction-Level Red Flags

  • Large and repeated deposits from government agencies into the same small group of contractors.
  • Transfers to shell subcontractors or consultancy firms with little to no delivery capacity.
  • Sudden spikes in cash withdrawals after receiving government disbursements.
  • Circular transactions between contractors and related parties, indicating round-tripping.
  • Luxury purchases such as cars, property, and overseas spending directly following government project inflows.
  • Campaign-linked transfers, with bursts of outgoing payments to political accounts during election seasons.

KYC/CDD Red Flags

  • Contractors with weak financial standing but billion-peso contracts.
  • Hidden ownership ties to politically exposed persons (PEPs).
  • Corporate overlap among multiple contractors, suggesting collusion.
  • Lack of verifiable track records in infrastructure delivery, yet repeated contract awards.

Cross-Border Concerns

Funds may also be siphoned abroad. Banks must scrutinise:

  • Remittances to offshore accounts labelled as “consultancy” or “procurement.”
  • Purchases of high-value overseas assets.
  • Trade-based laundering through manipulated import or export invoices for construction materials.

Banks must not only flag individual transactions but also connect the narrative across accounts, owners, and transaction patterns.

What BSP-Licensed E-Money Issuers Must Watch

The scandal also casts a spotlight on fintech players. BSP-licensed e-money issuers (EMIs) are increasingly part of laundering networks, especially when illicit funds need to be fragmented, hidden, or redirected.

Key risks include:

  • Wallet misuse for political finance, with illicit funds loaded into multiple wallets to bankroll campaigns.
  • Structuring, where large government disbursements are broken into smaller transfers to dodge reporting thresholds.
  • Proxy accounts, with employees or relatives of contractors opening multiple wallets to spread funds.
  • Layering via wallets, with e-money balances converted into bank transfers, prepaid cards, or even crypto exchanges.
  • Unusual bursts of wallet activity around elections or after government fund releases.

For EMIs, the challenge is to monitor not just high-value transactions but also suspicious transaction clusters, where multiple accounts show parallel spikes or transfers that defy normal spending behaviour.

How Tookitaki Strengthens Defences

Schemes like ghost projects thrive because they exploit systemic blind spots. Static rules cannot keep pace with evolving laundering tactics. This is where Tookitaki brings a sharper edge.

AFC Ecosystem: Collective Intelligence

With over 1,500 expert-contributed typologies, the AFC Ecosystem already covers procurement fraud, campaign finance laundering, and luxury asset misuse. These scenarios can be directly applied by Philippine institutions to detect anomalies tied to public fund diversion.

FinCense: Adaptive Detection

FinCense translates these scenarios into live detection rules. It can flag government-to-contractor payments followed by unusual subcontractor layering or sudden spikes in high-value asset spending. Its federated learning model ensures that detection improves continuously across the network.

AI Agents: Cutting Investigation Time

Smart Disposition reduces false positives with automated, contextual alert summaries, while FinMate acts as an AI copilot for investigators. Together, they help compliance teams trace suspicious flows faster, from government disbursements to the eventual luxury car purchase.

The Trust Layer for BSP Institutions

By embedding collective intelligence into everyday monitoring, Tookitaki becomes the trust layer between financial institutions and regulators. This helps BSP and the Anti-Money Laundering Council (AMLC) strengthen national defences against procurement-linked laundering.

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Conclusion: Beyond the Scandal

The flood control scandal is more than an exposé of wasted budgets. It is a stark reminder that public money, once stolen, does not vanish into thin air. It flows through the financial system, often right under the noses of compliance teams.

The typologies on display—ghost projects, contractor cartels, political kickbacks, and luxury laundering—are not unique to the Philippines. They are part of a global playbook of corruption-driven laundering. But in a country already under FATF scrutiny, the stakes are even higher.

For banks and EMIs, the call to action is urgent: strengthen detection, move beyond static rules, and collaborate across institutions. For regulators, it means demanding transparency, closing loopholes, and leveraging technology that learns and adapts in real time.

At Tookitaki, our role is to ensure institutions are not just reacting after scandals break but detecting patterns before they escalate. By unmasking money trails, enabling collaborative intelligence, and embedding AI-driven defences, we can prevent the next flood of fraud from drowning public trust.

Floods may be natural, but fraud floods are man-made. And unlike typhoons, this one is preventable.

Flooded with Fraud: Unmasking the Money Trails in Philippine Infrastructure Projects
Blogs
03 Sep 2025
7 min
read

How Initiatives Like AI Verify Make AI-Governance & Validation Protocols Integral to AI Deployment Strategy

Introduction: Why Governance-First AI is Rewriting the Financial Crime Playbook

This article is the second instalment in our series, Governance-First AI Strategy: The Future of Financial Crime Detection. The series examines how financial institutions can move beyond box-ticking compliance and embrace AI systems that are transparent, trustworthy, and genuinely effective against crime.

If you missed Part 1 — The AI Governance Crisis: How Compliance-First Thinking Undermines Both Innovation and Compliance — we recommend it as a pre-read. There, we explored how today’s compliance-heavy frameworks have created a paradox: soaring costs, mounting false positives, and declining effectiveness in tackling sophisticated financial crime.

In this second part, we shift from diagnosing the crisis to highlighting solutions. We look at how governance-first AI is being operationalised through initiatives like Singapore’s AI Verify program, which is setting global benchmarks for validation, accountability, and continuous trust in financial crime detection.

The Governance Gap: Moving Beyond Checkbox Compliance

Traditionally, many financial institutions have seen governance as a final-layer exercise: a set of boxes to tick just before launching a new AML system or onboarding a new AI solution. But today’s complex, AI-driven systems have outpaced this outdated approach. Here’s why this gap is so dangerous:

The Risks of Outdated Governance

  • Operational Failure: Financial institutions are reporting false positive alert rates reaching 90% or higher. Analysts spend valuable time on non-issues, while genuine risks can slip through unseen, creating an operational black hole.
  • Regulatory Exposure: Regulators are increasingly sceptical of black-box AI systems that cannot be explained or audited. This raises the risk of costly penalties, strict remediation orders, and reputational damage.
  • Stalled Innovation: The fear of non-compliance can make organisations hesitant to adopt even the most promising AI innovations, worried they will face issues during audits.

Towards Living Governance

True governance means embedding transparency, validation, and accountability across the entire AI lifecycle. This is not a static report, but a dynamic, ongoing protocol that evolves as threats and opportunities do.

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AI Verify: Singapore’s Blueprint for Independent AI Validation

Enter AI Verify: Singapore’s response to the governance challenge, and a model now being emulated worldwide. Developed by the IMDA and AI Verify Foundation, this pioneering program aims to transform governance and validation from afterthoughts into core design principles for any AI system, especially those managing financial crime risk.

Key Features of AI Verify

  • Rigorous, Scenario-Based Testing: Every AI model is evaluated against 400+ real-world financial crime detection scenarios, ensuring that outputs perform accurately across the range of complexities institutions actually face.
  • Multi-language and Cross-Border Application: With testing in both English and Mandarin, AI Verify anticipates the needs of global financial institutions with diverse customer bases and regulatory environments.
  • Zero Tolerance for Hallucinations: The program enforces strict protocols to ensure every AI-generated output is grounded in verifiable, auditable facts. This sharply reduces the risk of hallucinations, a key regulatory concern.
  • Continuous Compliance Assurance: Validation is not a single event. Ongoing monitoring, reporting, and built-in alerts ensure the AI adapts to new criminal typologies and evolving regulatory expectations.

Validation in Action: The Tookitaki Case Study

Tookitaki became the first RegTech company to achieve independent validation under Singapore’s AI Verify program, setting a new industry benchmark for governance-first AI solutions.

  • Accuracy Across Complexity: Our AI systems were validated against an extensive suite of real-world AML scenarios, consistently delivering precise, actionable outcomes in both English and Mandarin.
  • No Hallucinations: With guardrails in place, every AI-generated narrative was rigorously checked for factual soundness and traceability. Investigators and regulators were able to audit the reasoning behind each alert, turning AI from a “black box” into a transparent partner.
  • Compliance, Built-In: Stringent regulatory, privacy, and security requirements were checked throughout the process, ensuring our systems could not only pass today’s audits but also stay ahead of tomorrow’s standards.
  • Strategic Trust: As recognised by media coverage in The Straits Times, Tookitaki’s independent validation became a source of trust for clients, regulators, and business partners, transforming governance into a strategic advantage.

Continuous Validation: Governance as Daily Operational Advantage

What sets AI Verify, and governance-first models more broadly, apart is the principle of continuous validation:

  • Pre-deployment: Before launch, every model is stress-tested for robustness, fairness, and regulatory fit in a controlled, simulated real-world setting.
  • Post-deployment: Continuous monitoring ensures that as new fraud threats and compliance rules arise, the AI adapts immediately, preventing operational surprises and keeping regulator confidence high.

This approach lets financial institutions move from a reactive, firefighting mentality to a proactive, resilient operating style.

The Strategic Payoff: Governance as a Differentiator

What is the true value of independent, embedded validation?

  • Faster, Safer Innovation: Launches of new AI models become quicker and less risky, since validation is built in, not tacked on at the end.
  • Operational Efficiency: With fewer false positives and more explainable decisions, investigative teams can focus energy where it matters most: rooting out real financial crime.
  • Market Leadership: Governance-first adopters signal to clients, partners, and regulators that they take trust, transparency, and responsibility seriously, building long-term advantages in reputation and readiness.
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Conclusion: Tomorrow’s AI, Built on Governance

As we highlighted in Part 1, compliance-first frameworks have proven costly and ineffective, leaving financial institutions trapped in a cycle of escalating spend and diminishing returns. AI Verify demonstrates what a governance-first approach looks like in practice: validation, accountability, and transparency built directly into the design of AI systems.

For Tookitaki, achieving independent validation under AI Verify was not simply a compliance milestone. It was evidence that governance-first AI can deliver measurable trust, precision, and operational advantage. By embedding continuous validation, institutions can move from reactive firefighting to proactive resilience, strengthening both regulatory confidence and market reputation.

Key Takeaways from Part 2:

  1. Governance-first AI shifts the conversation from “being compliant” to “being trustworthy by design.”
  2. Continuous validation ensures models evolve with emerging financial crime typologies and regulatory expectations.
  3. Independent validation transforms governance from a cost centre into a strategic differentiator.

What’s Next in the Series

In Part 3 of our series, Governance-First AI Strategy: The Future of Financial Crime Detection, we will explore one of the most pressing risks in deploying AI for compliance: AI hallucinations. When models generate misleading or fabricated outputs, trust breaks down, both with regulators and within institutions.

We will examine why hallucinations are such a critical challenge in financial crime detection and how governance-first safeguards, including Tookitaki’s own controls, are designed to eliminate these risks and make every AI-driven decision auditable, transparent, and actionable.

Stay tuned.

How Initiatives Like AI Verify Make AI-Governance & Validation Protocols Integral to AI Deployment Strategy