Explainability That Reads Like a Narrative – Not a Rules Dump

When investigators review a customer risk score, the real work begins after the number:

1. What drove the score?
2. What theme does the risk fall into?
3. How do I explain it consistently – across teams, segments, and audits?

This month, CRS explainability becomes significantly more intuitive with three upgrades that help teams move from “lists of indicators” to a clear, defensible story.

Group Risk Indicators into Meaningful Categories

Risk indicators can now be grouped into business-friendly categories (administrator-configurable) so investigators can understand risk drivers as themes (e.g., onboarding risk, behavioral risk, adverse media risk) rather than scanning long lists. This includes a simple mapping workflow to assign indicators to categories - and unassigned indicators still remain visible.

• Risk drivers are now shown as meaningful themes (categories) instead of a flat, long list.
• Administrators can map risk indicators to categories easily, so grouping reflects how the bank thinks about risk.
• “Unassigned” indicators remain visible, so nothing gets hidden even if mapping is incomplete.
• Historical context remains reliable - category structure is preserved for alerts at the time they were generated.

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Risk Indicator Labels – Primary / Secondary / Tertiary (with configurable thresholds)

Risk indicators can now be labeled into Primary / Secondary / Tertiary tiers, so investigators immediately know what matters most. These label thresholds can be configured (percentile / threshold logic) and applied separately for each explainability tab (e.g., Static vs Regulatory vs other views).

• Risk indicators now carry priority-style labels (Primary / Secondary / Tertiary) so the “most important drivers” stand out.
• Label thresholds can be configured so each bank can align tiering to their operating model.
• Thresholds can be set separately for each explainability tab, so what counts as “Primary” in one context doesn’t have to be the same in another.

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Configurable Categorisation Based on Client Needs with Per-Tab Control

Clients can choose how explainability is organised - by Category view (administrator-defined) or by Label view (Primary/Secondary/Tertiary tiers), and control this independently for each tab.

• Clients can control how explainability is organised based on what works best for different teams:
  
  • View by Category (risk themes), or
  • View by Label (Primary/Secondary/Tertiary tiers)
• This can be configured tab-by-tab, allowing different explainability views to serve different workflows (operations vs QA vs governance).
• The structure is designed to scale as clients add new rules or typologies - without reworking investigator workflows.

Once configured, the Score Explainability section of CRS alerts can be sorted, filtered and viewed based on user-defined categories and labels:

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