Faster Operations, Better Investigation Access, and Stronger Inactive-Customer Coverage

This release focuses on practical day-to-day improvements for operations and investigation teams: making bulk actions safer, expanding screening coverage to inactive customers, and enabling controlled cross-team access in Case Manager.

Bulk Update Improvements –  safer mass actions with clearer guidance

Bulk actions in Case Manager are now smoother and less error-prone, with usability fixes that make it easier for teams to confidently apply status updates at scale (including clearer alignment and guidance during the flow). This helps operations teams clear high alert volumes faster - without second-guessing whether the right items were updated.

• Bulk update has been enhanced with better accuracy and clarity – specifically improvements around alert-ID alignment and tooltip visibility, reducing ambiguity during bulk actions.
• Bulk-update actions are governed so only the right user groups can execute them (Admin/Supervisor access controls).

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Monthly Inactive Customer Screening – new operational coverage

We’ve introduced a new Monthly Inactive Customer screening pipeline so banks can proactively screen dormant / inactive customer populations on a recurring basis, without relying on manual runs. Alerts from this pipeline are surfaced clearly in Case Manager (INACTIVE_MONTHLY / IS-prefix) and show up in alert history views, making it easy for investigators to track these cases like any other operational workflow.

• A new Monthly Inactive Customer (MIC) screening pipeline is introduced for inactive customer populations, integrated end-to-end.
• Alerts are surfaced with a dedicated source (INACTIVE_MONTHLY) and integrated so they appear in relevant history views (including alert history coverage).
• The release notes also call out the IS-prefixed alert source appearing in Case Manager views (useful for analyst recognition/training).

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Case Manager: Investigator Special Rights (ICG v2) for Controlled Visibility

A new Case Manager role - Investigator Special Rights - enables controlled, viewer-scoped access for investigators who need visibility across teams or departments without opening broad permissions. This improves collaboration and turnaround time while keeping governance strong through role-based access control.

• Enables viewer-scoped special rights for investigators.
• Supports controlled “cross-department viewer” scenarios.

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