Case Study De-Risking Growth from Regulatory Risk for a Leading Payments Company
Case Study

Case Study De-Risking Growth from Regulatory Risk for a Leading Payments Company

The Client

One of the top 4 wallet and payment apps in the Philippines

The client serves as the go-to all-in-one money app for millions of Filipinos, empowering a new generation of financial achievers to boldly pursue their financial goals. It caters to over one million customers with a comprehensive financial solution.

They are also the nation's largest merchant payment processor, seamlessly integrating omni-channel payment solutions and digital banking services. Powered by Digital Banking Business, their offerings include high-interest business deposit accounts and a range of credit products for both enterprises and customers.

The Challenge

Scaling compliance operations to support exponential growth while ensuring complete coverage of regulatory requirements


The client needed to swiftly expand their compliance operations to keep pace with exponential growth.

Accomplishing this required not just growth in scale but also a strategic approach to ensure comprehensive risk coverage, business growth and regulatory reputation.

Rapid Scaling

Rapid Scaling

The need to rapidly expand compliance operations to match the pace of their exponential business growth.

Mitigating Regulatory Risk

Mitigating Regulatory Risk

Achieving comprehensive risk coverage was essential to gain regulator trust, given their status as a rapidly growing fintech.

Scalable AML Solution

Scalable AML Solution

An AML solution that could scale in tandem with their expanding volumes and ensure cost-effective implementation.

The Solution

Comprehensive risk coverage with a scalable compliance solution  

Payments Diagram

In response to the strategic challenges, our client embarked on a journey to establish a strong and scalable financial crime solution. They leveraged the 'Community driven Compliance Model’ of Tookitaki’s FinCense and the AFC Ecosystem.

Key Features
Access to the AFC Ecosystem

Access to the AFC Ecosystem

Access to a global network, empowering clients with expansive compliance intelligence.

Out-of-the-Box Scenarios

Out-of-the-Box Scenarios

The AFC Ecosystem offers a repository of pre-defined typologies for immediate setup.

Customer Screening

Customer Screening

Advanced name screening capabilities to streamline customer screening and elevate risk assessment.

360º Customer Risk View

360º Customer Risk View

Robust customer risk scoring solution to strategically prioritise high-risk customers.

Streamlined Investigation

Streamlined Investigation

Powerful Case Manager providing a strategic 360º customer view for better workflow management.

Operational Flexibility

Operational Flexibility

FinCense allows global settings to configure case statuses, aligning operational needs with strategic goals.

The Results

The client's strategic approach to AML compliance delivered significant benefits. They improved their ability to respond swiftly to evolving financial crime threats and regulatory changes. Implementing Tookitaki's FinCense reduced ongoing maintenance costs, enabling the client to allocate resources strategically in alignment with their long-term vision.

50 %

Faster Deployment of New Scenarios

41 %

Higher Accuracy in Alert Detection Resulting in Lesser Noise
Download your copy of the report.

By submitting the form, you agree that your personal data will be processed to provide the requested content (and for the purposes you agreed to above) in accordance with the Privacy Notice

success icon

We’ve received your details and our team will be in touch shortly.

In the meantime, explore how Tookitaki is transforming financial crime prevention.
Learn More About Us
Oops! Something went wrong while submitting the form.

More Case Studies

Case Study

Future-Proofing Compliance for a Community-Owned Bank in Australia

The bank faced several key challenges while scaling its compliance operations:

  • Regulatory Readiness: Aligning with AUSTRAC’s AML/CTF Act and preparing for future Tranche 2 reforms.

  • Real-Time Monitoring: Ensuring rapid detection across digital banking and RTP rails.

  • Scenario Onboarding: Deploying high-coverage AML and fraud scenarios tailored to local risks.

  • Data Availability: Simulating transaction flows in the absence of full production data during testing.

  • Time-to-Launch: Meeting aggressive implementation deadlines driven by regulatory timelines.
  • Cross-Team Coordination: Managing multiple stakeholders, including compliance, technology, and third-party auditors.
Future-Proofing Compliance for a Community-Owned Bank in Australia
Case Study

De-Risking Growth from Regulatory Risk for a Leading Payments Company

Scaling compliance operations to support complete coverage of regulatory requirements.

The client faced several challenges in meeting the evolving regulations set by the Bangko Sentral ng Pilipinas (BSP):

  • Preparing for rapid business growth while controlling compliance costs: The client needed a compliance solution capable of handling growing transaction volumes with high accuracy while minimizing false positives, which overwhelmed their compliance team.
  • Reducing manual workload: Compliance administration relied heavily on manual efforts, leading to inefficiencies and delays. Automation was critical to improve operational speed.
  • Minimizing IT dependency: The client sought a cloud-based solution to reduce reliance on internal IT teams, allowing them to focus on core business operations.
De-Risking Growth from Regulatory Risk for a Leading Payments Company
Case Study

Building a Future-Ready Community-Driven Compliance Model for a Leading Payment Processor

Roll out new AML measures quickly to support business expansion, while efficiently handling regulatory risks and keeping costs in check.

The client aimed to align its growth strategy with regulatory compliance requirements in regions like Singapore, Hong Kong, and Europe.

It faced the pressing need to scale up its financial crime compliance capabilities to support rapidly changing regulatory requirements, emerging money laundering threats and an expanding customer base.

Building a Future-Ready Community-Driven Compliance Model for a Leading Payment Processor