What is Singapore's Shared Responsibility Framework to Combat Phishing
Phishing scams are on the rise, posing a significant challenge to the safety of digital transactions and online security. To address this growing concern, Singapore is taking a proactive and innovative approach with the introduction of the Shared Responsibility Framework (SRF). This new initiative aims to create a safer digital environment by outlining specific responsibilities for financial institutions and telecommunication companies to combat phishing scams effectively. The SRF is set to be rolled out later in 2024, according to media reports.
The Singapore Police Force reported a significant surge of 49.6 per cent in scam and cybercrime cases in 2023, reaching 50,376 compared to 33,669 cases in 2022. Despite this increase, there was a slight dip of 1.3 per cent in the total amount lost, totaling $651.8 million in 2023 compared to $660.7 million in 2022.
The development and proposal of the SRF is a collaborative effort led by the Monetary Authority of Singapore (MAS) and the Infocomm Media Development Authority (IMDA). Together, these agencies are laying the groundwork for a system where both service providers and consumers share the responsibility of preventing scams. This collective approach is designed to strengthen the overall resilience of Singapore's digital landscape against the threats posed by cybercriminals.
Exploring the Shared Responsibility Framework (SRF)
Overview of the SRF
The Shared Responsibility Framework (SRF), as jointly proposed by the Monetary Authority of Singapore (MAS) and the Infocomm Media Development Authority (IMDA), introduces a systematic approach to combating phishing scams. The core aim of the SRF is to:
- Clearly define and assign responsibilities to financial institutions (FIs) and telecommunication companies (Telcos).
- Ensure these entities actively participate in mitigating the risks and damages associated with phishing scams.
This initiative represents a strategic move to enhance digital security and trust within Singapore's financial and communication ecosystems, making it more difficult for scammers to exploit these platforms.
Building Upon Previous Frameworks
The SRF is not developed in isolation but rather as an evolution of existing efforts to secure digital transactions against fraud. Here’s how it builds on previous frameworks:
- Expands the Scope of Responsibility: Unlike previous frameworks that primarily focused on FIs, the SRF brings Telcos into the fold, recognizing their role in enabling digital communications that could be exploited for scams.
- Comprehensive Approach: It introduces a more detailed set of duties for both FIs and Telcos, aiming for a more thorough and nuanced approach to scam prevention.
- Collaborative Effort: Encouraging a partnership between FIs, Telcos, and the regulatory authorities, the SRF fosters a more cohesive defense against phishing scams, making it a collective responsibility.
Through these enhancements, the SRF aims to create a more robust and resilient digital environment, safeguarding consumers and businesses alike from the evolving threats of cybercrime.
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Key Components of the Shared Responsibility Framework (SRF)
Duties Assigned to Financial Institutions (FIs) and Telecommunication Companies (Telcos)
Under the SRF, both FIs and Telcos are entrusted with specific duties to mitigate the impact of phishing scams:
- Financial Institutions (FIs): Their responsibilities include implementing robust verification processes for transactions, ensuring timely alerts to customers on transaction activities, and maintaining stringent security measures to detect and prevent unauthorized transactions.
- Telecommunication Companies (Telcos): Telcos are required to implement scam filters to block phishing messages and calls, manage the integrity of SMS sender IDs, and assist in the rapid dissemination of scam alerts to consumers.
- Payouts to Victims: When these duties are breached, resulting in losses from phishing scams, the SRF mandates that the responsible party—whether FIs or Telcos—must compensate the affected scam victims. This component of the framework ensures that there is a tangible incentive for both FIs and Telcos to adhere strictly to their assigned responsibilities.
The "Waterfall Approach" to Determining Responsibility
The SRF introduces a "waterfall approach" for determining which entity is responsible for compensating victims of phishing scams:
- Primary Responsibility with FIs: Given their role as custodians of consumer funds, FIs are placed at the forefront of the responsibility hierarchy. They are expected to bear the brunt of the losses if it is found that their preventive measures were inadequate.
- Secondary Role of Telcos: Telcos are considered the second line of defense, responsible for ensuring that their infrastructure is not used as a medium for scams. They are held accountable if it is determined that a lack of adequate scam filters or SMS sender ID verification contributed to the scam.
- Sequential Accountability: The approach prioritizes accountability, ensuring that the entity directly responsible for the breach of duty compensates the affected parties. Only if FIs and Telcos have fulfilled their respective duties and a scam still occurs will the framework explore other measures without necessarily requiring payouts to consumers.
This structured approach emphasizes the importance of both preventive measures and swift response to incidents, underlining the shared responsibility between FIs, Telcos, and consumers in combating phishing scams.
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Impact of the SRF on Financial Institutions and Telecommunication Companies
The Shared Responsibility Framework (SRF) significantly boosts the accountability of Financial Institutions (FIs) and Telecommunication Companies (Telcos) directly to their consumers. By clearly outlining their roles in preventing phishing scams, the SRF ensures that FIs and Telcos are not just passive participants but active guardians of consumer safety and trust. This heightened accountability is designed to motivate these entities to adopt and maintain rigorous anti-scam controls, ensuring a safer digital environment for all users.
To align with the requirements of the SRF, both FIs and Telcos may need to undergo substantial operational and regulatory transformations. For FIs, this could mean enhancing their transaction monitoring and verification processes, while for Telcos, it might involve upgrading their infrastructure to better filter and block scam communications. These changes not only represent a shift towards more proactive scam prevention strategies but also underscore a collaborative commitment to safeguarding consumers against the evolving threat of digital scams.
Challenges and Opportunities
Implementing the Shared Responsibility Framework (SRF) poses a set of challenges that span technological, operational, and regulatory domains. Technologically, both financial institutions (FIs) and telecommunication companies (Telcos) may face the need to overhaul existing systems to meet the stringent requirements of the SRF, a process that can be time-consuming and costly.
Operationally, the shift to a more proactive scam prevention strategy demands significant training and process re-engineering to ensure all staff are aligned with the new protocols. From a regulatory perspective, ensuring compliance with the SRF while balancing privacy concerns and avoiding overregulation presents a delicate balancing act for both FIs and Telcos.
Despite these challenges, the SRF also opens up a wealth of opportunities for enhancing the security of the digital banking and payments ecosystem in Singapore. By fostering a culture of shared responsibility, the SRF encourages innovation in scam prevention technologies and strategies, potentially setting a global benchmark for digital financial security.
Moreover, the collaborative effort between FIs, Telcos, and regulatory bodies can lead to the development of more robust standards and practices that not only protect consumers but also enhance their confidence in digital transactions. Ultimately, the successful implementation of the SRF could position Singapore as a leader in the fight against digital financial crimes, showcasing the potential for a more secure and trustworthy digital future.
Enhancing Scam Prevention through Collaboration and Innovation
In the quest to bolster scam prevention and secure digital transactions, Tookitaki stands out as a key player, offering cutting-edge solutions designed to combat fraud and money laundering. Through its innovative platforms, FinCense and the Anti-Financial Crime (AFC) Ecosystem, Tookitaki is ideally positioned to support the objectives of Singapore's Shared Responsibility Framework (SRF). These platforms provide the technological backbone financial institutions need to enhance their scam prevention efforts, aligning perfectly with the SRF's call for heightened accountability and proactive measures in safeguarding consumer interests.
Tookitaki's technology is not just about meeting the current demands of the SRF; it's about future-proofing against evolving digital threats. By leveraging the collective intelligence and real-time data analytics capabilities of FinCense and the AFC Ecosystem, Tookitaki empowers FIs to not only comply with their duties under the SRF but to exceed them, creating a financial environment that is safer for consumers. Through partnerships with Tookitaki, institutions can make significant strides in transforming Singapore’s digital landscape into a bastion of security and trust for users worldwide.
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Beyond the Ratings: What FATF’s December 2025 Review Means for Malaysia’s AML Playbook
When the Financial Action Task Force publishes a Mutual Evaluation Report, it is not simply assessing the existence of laws and controls. It is examining whether those measures are producing real, demonstrable outcomes across the financial system.
The FATF Mutual Evaluation Report on Malaysia, published in December 2025, sends a clear signal in this regard. Beyond the headline ratings, the evaluation focuses on how effectively money laundering and terrorist financing risks are understood, prioritised, and mitigated in practice.
For banks, fintechs, and compliance teams operating in Malaysia, the real value of the report lies in these signals. They indicate where supervisory scrutiny is likely to intensify and where institutions are expected to demonstrate stronger alignment between risk understanding and operational controls.

What a FATF Mutual Evaluation Is Really Testing
A FATF Mutual Evaluation assesses two interconnected dimensions.
The first is technical compliance, which looks at whether the legal and institutional framework aligns with FATF Recommendations.
The second, and increasingly decisive, dimension is effectiveness. This examines whether authorities and reporting entities are achieving intended outcomes, including timely detection, meaningful disruption of illicit financial activity, and effective use of financial intelligence.
In recent evaluation cycles, FATF has made it clear that strong frameworks alone are insufficient. Supervisors are looking for evidence that risks are properly understood and that controls are proportionate, targeted, and working as intended. Malaysia’s December 2025 evaluation reflects this emphasis throughout.
Why Malaysia’s Evaluation Carries Regional Significance
Malaysia plays a central role in Southeast Asia’s financial system. It supports significant volumes of cross-border trade, remittance flows, and correspondent banking activity, alongside a rapidly growing digital payments and fintech ecosystem.
This positioning increases exposure to complex and evolving money laundering risks. FATF’s evaluation recognises Malaysia’s progress in strengthening its framework, while also highlighting the need for continued focus on risk-based implementation as financial crime becomes more cross-border, more technology-driven, and more fragmented.
For financial institutions, this reinforces the expectation that controls must evolve alongside the risk landscape, not lag behind it.
Key Signals Emerging from the December 2025 Evaluation
Effectiveness Takes Precedence Over Formal Compliance
One of the strongest signals from the evaluation is the emphasis on demonstrable effectiveness.
Institutions are expected to show that:
- Higher-risk activities are identified and prioritised
- Detection mechanisms are capable of identifying complex and layered activity
- Alerts, investigations, and reporting are aligned with real risk exposure
- Financial intelligence leads to meaningful outcomes
Controls that exist but do not clearly contribute to these outcomes are unlikely to meet supervisory expectations.
Risk Understanding Must Drive Control Design
The evaluation reinforces that a risk-based approach must extend beyond documentation and enterprise risk assessments.
Financial institutions are expected to:
- Clearly articulate their understanding of inherent and residual risks
- Translate that understanding into targeted monitoring scenarios
- Adjust controls as new products, delivery channels, and typologies emerge
Generic or static monitoring frameworks risk being viewed as insufficiently aligned with actual exposure.
Ongoing Focus on Cross-Border and Predicate Offence Risks
Consistent with Malaysia’s role as a regional financial hub, the evaluation places continued emphasis on cross-border risks.
These include exposure to:
- Trade-based money laundering
- Proceeds linked to organised crime and corruption
- Cross-border remittances and correspondent banking relationships
FATF’s focus here signals that institutions must demonstrate not just transaction monitoring coverage, but the ability to interpret cross-border activity in context and identify suspicious patterns that span multiple channels.
Expanding Attention on Non-Bank and Digital Channels
While banks remain central to Malaysia’s AML framework, the evaluation highlights increasing supervisory attention on:
- Payment institutions
- Digital platforms
- Designated non-financial businesses and professions
As risks shift across the financial ecosystem, regulators expect banks and fintechs to understand how their exposures interact with activity outside traditional banking channels.
Practical Implications for Malaysian Financial Institutions
For compliance teams, the December 2025 evaluation translates into several operational realities.
Supervisory Engagement Will Be More Outcome-Focused
Regulators are likely to probe:
- Whether monitoring scenarios reflect current risk assessments
- How detection logic has evolved over time
- What evidence demonstrates that controls are effective
Institutions that cannot clearly explain how their controls address specific risks may face increased scrutiny.
Alert Volumes Will Be Scrutinised for Quality
High alert volumes are no longer viewed as evidence of strong controls.
Supervisors are increasingly focused on:
- The relevance of alerts generated
- The quality of investigations
- The timeliness and usefulness of suspicious transaction reporting
This places pressure on institutions to improve signal quality while managing operational efficiency.
Static Monitoring Frameworks Will Be Challenged
The pace at which money laundering typologies evolve continues to accelerate.
Institutions that rely on:
- Infrequent scenario reviews
- Manual rule tuning
- Disconnected monitoring systems
may struggle to demonstrate timely adaptation to emerging risks highlighted through national risk assessments or supervisory feedback.

Common Execution Gaps Highlighted Through FATF Evaluations
Across jurisdictions, FATF evaluations frequently expose similar challenges.
Fragmented Monitoring Approaches
Siloed AML and fraud systems limit the ability to see end-to-end money flows and behavioural patterns.
Slow Adaptation to Emerging Typologies
Scenario libraries can lag behind real-world risk evolution, particularly without access to shared intelligence.
Operational Strain from False Positives
Excessive alert volumes reduce investigator effectiveness and dilute regulatory reporting quality.
Explainability and Governance Limitations
Institutions must be able to explain why controls behave as they do. Opaque or poorly governed models raise supervisory concerns.
What FATF Is Signalling About the Next Phase
While not always stated explicitly, the evaluation reflects expectations that institutions will continue to mature their AML capabilities.
Supervisors are looking for evidence of:
- Continuous improvement
- Learning over time
- Strong governance over model changes
- Clear auditability and explainability
This represents a shift from compliance as a static obligation to compliance as an evolving capability.
Translating Supervisory Expectations into Practice
To meet these expectations, many institutions are adopting modern AML approaches built around scenario-led detection, continuous refinement, and strong governance.
Such approaches enable compliance teams to:
- Respond more quickly to emerging risks
- Improve detection quality while managing noise
- Maintain transparency and regulatory confidence
Platforms that combine shared intelligence, explainable analytics, and unified monitoring across AML and fraud domains align closely with the direction signalled by recent FATF evaluations. Solutions such as Tookitaki’s FinCense illustrate how technology can support these outcomes while maintaining auditability and supervisory trust.
From Compliance to Confidence
The FATF Mutual Evaluation of Malaysia should be viewed as more than a formal assessment. It is a forward-looking signal.
Institutions that treat it purely as a compliance exercise may meet minimum standards. Those that use it as a reference point for strengthening risk understanding and control effectiveness are better positioned for sustained supervisory confidence.
Final Reflection
FATF evaluations increasingly focus on whether systems work in practice, not just whether they exist.
For Malaysian banks and fintechs, the December 2025 review reinforces a clear message. The institutions best prepared for the next supervisory cycle will be those that can demonstrate strong risk understanding, effective controls, and the ability to adapt as threats evolve.

RBNZ vs ASB: Why New Zealand’s AML Expectations Just Changed
In December 2025, the Reserve Bank of New Zealand sent one of its clearest signals yet to the financial sector. By filing civil proceedings against ASB Bank for breaches of the AML/CFT Act, the regulator made it clear that compliance in name alone is no longer sufficient. What matters now is whether anti-money laundering controls actually work in practice.
This was not a case about proven money laundering or terrorism financing. It was about operational effectiveness, timeliness, and accountability. For banks and financial institutions across New Zealand, that distinction is significant.
The action marks a turning point in how AML compliance will be assessed going forward. It reflects a shift from reviewing policies and frameworks to testing whether institutions can demonstrate real-world outcomes under scrutiny.

What Happened and Why It Matters
The Reserve Bank’s filing outlines multiple failures by ASB to meet core obligations under the AML/CFT Act. These included shortcomings in maintaining an effective AML programme, carrying out ongoing customer due diligence, applying enhanced due diligence when required, and reporting suspicious activity within mandated timeframes.
ASB admitted liability across all causes of action and cooperated with the regulator. The Reserve Bank also clarified that it was not alleging ASB knowingly facilitated money laundering or terrorism financing.
This clarification is important. The case is not about intent or criminal involvement. It is about whether an institution’s AML framework operated effectively and consistently over time.
For the wider market, this is a regulatory signal rather than an isolated enforcement action.
What the Reserve Bank Is Really Signalling
Read carefully, the Reserve Bank’s message goes beyond one bank. It reflects a broader recalibration of supervisory expectations.
First, AML effectiveness is now central. Regulators are no longer satisfied with documented programmes alone. Institutions must show that controls detect risk, escalate appropriately, and lead to timely action.
Second, speed matters. Delays in suspicious transaction reporting, extended remediation timelines, and slow responses to emerging risks are viewed as material failures, not operational inconveniences.
Third, governance and accountability are under the spotlight. AML effectiveness is not just a technology issue. It reflects resourcing decisions, prioritisation, escalation pathways, and senior oversight.
This mirrors developments in other comparable jurisdictions, including Australia, Singapore, and the United Kingdom, where regulators are increasingly outcome-focused.
Why This Is a Critical Moment for New Zealand’s Financial System
New Zealand’s AML regime has matured significantly over the past decade. Financial institutions have invested heavily in frameworks, teams, and tools. Yet the RBNZ action highlights a persistent gap between programme design and day-to-day execution.
This matters for several reasons.
Public confidence in the financial system depends not only on preventing crime, but on the belief that institutions can detect and respond to risk quickly and effectively.
From an international perspective, New Zealand’s reputation as a well-regulated financial centre supports correspondent banking relationships and cross-border trust. Supervisory actions like this are closely observed beyond domestic borders.
For compliance teams, the message is clear. Supervisory reviews will increasingly test how AML frameworks perform under real-world conditions, not how well they are documented.
Common AML Gaps Brought to Light
While the specifics of each institution differ, the issues raised by the Reserve Bank are widely recognised across the industry.
One common challenge is fragmented visibility. Customer risk data, transaction monitoring outputs, and historical alerts often sit in separate systems. This makes it difficult to build a unified view of risk or spot patterns over time.
Another challenge is static monitoring logic. Rule-based thresholds that are rarely reviewed struggle to keep pace with evolving typologies, particularly in an environment shaped by real-time payments and digital channels.
Ongoing customer due diligence also remains difficult to operationalise at scale. While onboarding checks are often robust, keeping customer risk profiles current requires continuous recalibration based on behaviour, exposure, and external intelligence.
Finally, reporting delays are frequently driven by workflow inefficiencies. Manual reviews, alert backlogs, and inconsistent escalation criteria can all slow the path from detection to reporting.
Individually, these issues may appear manageable. Together, they undermine AML effectiveness.
Why Traditional AML Models Are Under Strain
Many of these gaps stem from legacy AML operating models.
Traditional architectures rely heavily on static rules, manual investigations, and institution-specific intelligence. This approach struggles in an environment where financial crime is increasingly fast-moving, cross-border, and digitally enabled.
Compliance teams face persistent pressure. Alert volumes remain high, false positives consume investigator capacity, and regulatory expectations continue to rise. When resources are stretched, timeliness becomes harder to maintain.
Explainability is another challenge. Regulators expect institutions to articulate why decisions were made, not just that actions occurred. Systems that operate as black boxes make this difficult.
The result is a growing disconnect between regulatory expectations and operational reality.
The Shift Toward Effectiveness-Led AML
The RBNZ action reflects a broader move toward effectiveness-led AML supervision.
Under this approach, success is measured by outcomes rather than intent. Regulators are asking:
- Are risks identified early or only after escalation?
- Are enhanced due diligence triggers applied consistently?
- Are suspicious activities reported promptly and with sufficient context?
- Can institutions clearly explain and evidence their decisions?
Answering these questions requires more than incremental improvements. It requires a rethinking of how AML intelligence is sourced, applied, and validated.

Rethinking AML for the New Zealand Context
Modernising AML does not mean abandoning regulatory principles. It means strengthening how those principles are executed.
One important shift is toward scenario-driven detection. Instead of relying solely on generic thresholds, institutions increasingly use typologies grounded in real-world crime patterns. This aligns monitoring logic more closely with how financial crime actually occurs.
Another shift is toward continuous risk recalibration. Customer risk is not static. Systems that update risk profiles dynamically support more effective ongoing due diligence and reduce downstream escalation issues.
Collaboration also plays a growing role. Financial crime does not respect institutional boundaries. Access to shared intelligence helps institutions stay ahead of emerging threats rather than reacting in isolation.
Finally, transparency matters. Regulators expect clear, auditable logic that explains how risks are assessed and decisions are made.
Where Technology Can Support Better Outcomes
Technology alone does not solve AML challenges, but the right architecture can materially improve effectiveness.
Modern AML platforms increasingly support end-to-end workflows, covering onboarding, screening, transaction monitoring, risk scoring, investigation, and reporting within a connected environment.
Advanced analytics and machine learning can help reduce false positives while improving detection quality, when applied carefully and transparently.
Equally important is the ability to incorporate new intelligence quickly. Systems that can ingest updated typologies without lengthy redevelopment cycles are better suited to evolving risk landscapes.
How Tookitaki Supports This Evolution
Within this shifting environment, Tookitaki supports institutions as they move toward more effective AML outcomes.
FinCense, Tookitaki’s end-to-end compliance platform, is designed to support the full AML lifecycle, from real-time onboarding and screening to transaction monitoring, dynamic risk scoring, investigation, and reporting.
A distinguishing element is its connection to the AFC Ecosystem. This is a collaborative intelligence network where compliance professionals contribute, validate, and refine real-world scenarios based on emerging risks. These scenarios are continuously updated, allowing institutions to benefit from collective insights rather than relying solely on internal discovery.
For New Zealand institutions, this approach supports regulatory priorities around effectiveness, timeliness, and explainability. It strengthens detection quality while maintaining transparency and governance.
Importantly, technology is positioned as an enabler of better outcomes, not a substitute for oversight or accountability.
What Compliance Leaders in New Zealand Should Be Asking Now
In light of the RBNZ action, there are several questions worth asking internally.
- Can we evidence the effectiveness of our AML controls, not just their existence?
- How quickly do alerts move from detection to suspicious transaction reporting?
- Are enhanced due diligence triggers dynamic or static?
- Do we regularly test monitoring logic against emerging typologies?
- Could we confidently explain our AML decisions to the regulator tomorrow?
These questions are not about fault-finding. They are about readiness.
Looking Ahead
The Reserve Bank’s action against ASB marks a clear shift in New Zealand’s AML supervisory landscape. Effectiveness, timeliness, and accountability are now firmly in focus.
For financial institutions, this is both a challenge and an opportunity. Those that proactively strengthen their AML operating models will be better positioned to meet regulatory expectations and build long-term trust.
Ultimately, the lesson extends beyond one case. AML compliance in New Zealand is entering a new phase, one where outcomes matter as much as intent. Institutions that adapt early will define the next standard for financial crime prevention in the market.

AFASA Explained: What the Philippines’ New Anti-Scam Law Really Means for Banks, Fintechs, and Consumers
If there is one thing everyone in the financial industry felt in the last few years, it was the speed at which scams evolved. Fraudsters became smarter, attacks became faster, and stolen funds moved through dozens of accounts in seconds. Consumers were losing life savings. Banks and fintechs were overwhelmed. And regulators had to act.
This is the backdrop behind the Anti-Financial Account Scamming Act (AFASA), Republic Act No. 12010 — the Philippines’ most robust anti-scam law to date. AFASA reshapes how financial institutions detect fraud, protect accounts, coordinate with one another, and respond to disputes.
But while many have written about the law, most explanations feel overly legalistic or too high-level. What institutions really need is a practical, human-friendly breakdown of what AFASA truly means in day-to-day operations.
This blog does exactly that.

What Is AFASA? A Simple Explanation
AFASA exists for a clear purpose: to protect consumers from rapidly evolving digital fraud. The law recognises that as more Filipinos use e-wallets, online banking, and instant payments, scammers have gained more opportunities to exploit vulnerabilities.
Under AFASA, the term financial account is broad. It includes:
- Bank deposit accounts
- Credit card and investment accounts
- E-wallets
- Any account used to access financial products and services
The law focuses on three main categories of offences:
1. Money Muling
This covers the buying, selling, renting, lending, recruiting, or using of financial accounts to receive or move illicit funds. Many young people and jobseekers were unknowingly lured into mule networks — something AFASA squarely targets.
2. Social Engineering Schemes
From phishing to impersonation, scammers have mastered psychological manipulation. AFASA penalises the use of deception to obtain sensitive information or access accounts.
3. Digital Fraud and Account Tampering
This includes unauthorised transfers, synthetic identities, hacking incidents, and scams executed through electronic communication channels.
In short: AFASA criminalises both the scammer and the infrastructure used for the scam — the accounts, the networks, and the people recruited into them.
Why AFASA Became Necessary
Scams in the Philippines reached a point where traditional fraud rules, old operational processes, and siloed detection systems were not enough.
Scam Trend 1: Social engineering became hyper-personal
Fraudsters learned to sound like bank agents, government officers, delivery riders, HR recruiters — even loved ones. OTP harvesting and remote access scams became common.
Scam Trend 2: Real-time payments made fraud instant
InstaPay and other instant channels made moving money convenient — but also made stolen funds disappear before anyone could react.
Scam Trend 3: Mule networks became organised
Criminal groups built structured pipelines of mule accounts, often recruiting vulnerable populations such as students, OFWs, and low-income households.
Scam Trend 4: E-wallet adoption outpaced awareness
A fast-growing digital economy meant millions of first-time digital users were exposed to sophisticated scams they were not prepared for.
AFASA was designed to break this cycle and create a safer digital financial environment.
New Responsibilities for Banks and Fintechs Under AFASA
AFASA introduces significant changes to how institutions must protect accounts. It is not just a compliance exercise — it demands real operational transformation.
These responsibilities are further detailed in new BSP circulars that accompany the law.
1. Stronger IT Risk Controls
Financial institutions must now implement advanced fraud and cybersecurity controls such as:
- Device fingerprinting
- Geolocation monitoring
- Bot detection
- Blacklist screening for devices, merchants, and IPs
These measures allow institutions to understand who is accessing accounts, how, and from where — giving them the tools to detect anomalies before fraud occurs.
2. Mandatory Fraud Management Systems (FMS)
Both financial institutions and clearing switch operators (including InstaPay and PESONet) must operate real-time systems that:
- Flag suspicious activity
- Block disputed or high-risk transactions
- Detect behavioural anomalies
This ensures that fraud monitoring is consistent across the payment ecosystem — not just within individual institutions.
3. Prohibition on unsolicited clickable links
Institutions can no longer send clickable links or QR codes to customers unless explicitly initiated by the customer. This directly tackles phishing attacks that relied on spoofed messages.
4. Continuous customer awareness
Banks and fintechs must actively educate customers about:
- Cyber hygiene
- Secure account practices
- Fraud patterns and red flags
- How to report incidents quickly
Customer education is no longer optional — it is a formally recognised part of fraud prevention.
5. Shared accountability framework
AFASA moves away from the old “blame the victim” mentality. Fraud prevention is now a shared responsibility across:
- Financial institutions
- Account owners
- Third-party service providers
This model recognises that no single party can combat fraud alone.
The Heart of AFASA: Temporary Holding of Funds & Coordinated Verification
Among all the changes introduced by AFASA, this is the one that represents a true paradigm shift.
Previously, once stolen funds were transferred out, recovery was almost impossible. Banks had little authority to stop or hold the movement of funds.
AFASA changes that.
Temporary Holding of Funds
Financial institutions now have the authority — and obligation — to temporarily hold disputed funds for up to 30 days. This includes both the initial hold and any permitted extension. The purpose is simple:
freeze the money before it disappears.
Triggers for Temporary Holding
A hold can be initiated through:
- A victim’s complaint
- A suspicious transaction flagged by the institution’s FMS
- A request from another financial institution
This ensures that action can be taken proactively or reactively depending on the scenario.
Coordinated Verification Process
Once funds are held, institutions must immediately begin a coordinated process that involves:
- The originating institution
- Receiving institutions
- Clearing entities
- The account owners involved
This process validates whether the transaction was legitimate or fraudulent. It creates a formal, structured, and time-bound mechanism for investigation.
Detailed Transaction Logs Are Now Mandatory
Institutions must maintain comprehensive transaction logs — including device information, authentication events, IP addresses, timestamps, password changes, and more. Logs must be retained for at least five years.
This gives investigators the ability to reconstruct transactions and understand the full context of a disputed transfer.
An Industry-Wide Protocol Must Be Built
AFASA requires the entire industry to co-develop a unified protocol for handling disputed funds and verification. This ensures consistency, promotes collaboration, and reduces delays during investigations.
This is one of the most forward-thinking aspects of the law — and one that will significantly raise the standard of scam response in the country.
BSP’s Expanded Powers Through CAPO
AFASA also strengthens regulatory oversight.
BSP’s Consumer Account Protection Office (CAPO) now has the authority to:
- Conduct inquiries into financial accounts suspected of involvement in fraud
- Access financial account information required to investigate prohibited acts
- Coordinate with law enforcement agencies
Crucially, during these inquiries, bank secrecy laws and the Data Privacy Act do not apply.
This is a major shift that reflects the urgency of combating digital fraud.
Crucially, during these inquiries, bank secrecy laws and the Data Privacy Act do not apply.
This is a major shift that reflects the urgency of combating digital fraud.

Penalties Under AFASA
AFASA imposes serious penalties to deter both scammers and enablers:
1. Criminal penalties for money muling
Anyone who knowingly participates in using, recruiting, or providing accounts for illicit transfers is liable to face imprisonment and fines.
2. Liability for failing to protect funds
Institutions may be held accountable if they fail to properly execute a temporary hold when a dispute is raised.
3. Penalties for improper holding
Institutions that hold funds without valid reason may also face sanctions.
4. Penalties for malicious reporting
Consumers or individuals who intentionally file false reports may also be punished.
5. Administrative sanctions
Financial institutions that fail to comply with AFASA requirements may be penalised by BSP.
The penalties underscore the seriousness with which the government views scam prevention.
What AFASA Means for Banks and Fintechs: The Practical Reality
Here’s what changes on the ground:
1. Fraud detection becomes real-time — not after-the-fact
Institutions need modern systems that can flag abnormal behaviour within seconds.
2. Dispute response becomes faster
Timeframes are tight, and institutions need streamlined internal workflows.
3. Collaboration is no longer optional
Banks, e-wallets, payment operators, and regulators must work as one system.
4. Operational pressure increases
Fraud teams must handle verification, logging, documentation, and communication under strict timelines.
5. Liability is higher
Institutions may be held responsible for lapses in protection, detection, or response.
6. Technology uplift becomes non-negotiable
Legacy systems will struggle to meet AFASA’s requirements — particularly around logging, behavioural analytics, and real-time detection.
How Tookitaki Helps Institutions Align With AFASA
AFASA sets a higher bar for fraud prevention. Tookitaki’s role as the Trust Layer to Fight Financial Crime helps institutions strengthen their AFASA readiness with intelligent, real-time, and collaborative capabilities.
1. Early detection of money mule networks
Through the AFC Ecosystem’s collective intelligence, institutions can detect mule-like patterns sooner and prevent illicit transactions before they spread across the system.
2. Real-time monitoring aligned with AFASA needs
FinCense’s advanced transaction monitoring engine flags suspicious activity instantly — helping institutions support temporary holding procedures and respond within required timelines.
3. Deep behavioural intelligence and comprehensive logs
Tookitaki provides the contextual understanding needed to trace disputed transfers, reconstruct transaction paths, and support investigative workflows.
4. Agentic AI to accelerate investigations
FinMate, the AI investigation copilot, streamlines case analysis, surfaces insights quickly, and reduces investigation workload — especially crucial when time-sensitive AFASA processes are triggered.
5. Federated learning for privacy-preserving model improvement
Institutions can enhance detection models without sharing raw data, aligning with AFASA’s broader emphasis on secure and responsible handling of financial information.
Together, these capabilities enable banks and fintechs to strengthen fraud defences, modernise their operations, and protect financial accounts with confidence.
Looking Ahead: AFASA’s Long-Term Impact
AFASA is not a one-time regulatory update — it is a structural shift in how the Philippine financial ecosystem handles scams.
Expect to see:
- More real-time fraud rules and guidance
- Industry-wide technical standards for dispute management
- Higher expectations for digital onboarding and authentication
- Increased coordination between banks, fintechs, and regulators
- Greater focus on intelligence-sharing and network-level detection
Most importantly, AFASA lays the foundation for a safer, more trusted digital economy — one where consumers have confidence that institutions and regulators can protect them from fast-evolving threats.
Conclusion
AFASA represents a turning point in the Philippines’ fight against financial scams. It transforms how institutions detect fraud, protect accounts, collaborate with others, and support customers. For banks and fintechs, the message is clear: the era of passive fraud response is over.
The institutions that will thrive under AFASA are those that embrace real-time intelligence, strengthen operational resilience, and adopt technology that enables them to stay ahead of criminal innovation.
The Philippines has taken a bold step toward a safer financial system — and now, it’s time for the industry to match that ambition.

Beyond the Ratings: What FATF’s December 2025 Review Means for Malaysia’s AML Playbook
When the Financial Action Task Force publishes a Mutual Evaluation Report, it is not simply assessing the existence of laws and controls. It is examining whether those measures are producing real, demonstrable outcomes across the financial system.
The FATF Mutual Evaluation Report on Malaysia, published in December 2025, sends a clear signal in this regard. Beyond the headline ratings, the evaluation focuses on how effectively money laundering and terrorist financing risks are understood, prioritised, and mitigated in practice.
For banks, fintechs, and compliance teams operating in Malaysia, the real value of the report lies in these signals. They indicate where supervisory scrutiny is likely to intensify and where institutions are expected to demonstrate stronger alignment between risk understanding and operational controls.

What a FATF Mutual Evaluation Is Really Testing
A FATF Mutual Evaluation assesses two interconnected dimensions.
The first is technical compliance, which looks at whether the legal and institutional framework aligns with FATF Recommendations.
The second, and increasingly decisive, dimension is effectiveness. This examines whether authorities and reporting entities are achieving intended outcomes, including timely detection, meaningful disruption of illicit financial activity, and effective use of financial intelligence.
In recent evaluation cycles, FATF has made it clear that strong frameworks alone are insufficient. Supervisors are looking for evidence that risks are properly understood and that controls are proportionate, targeted, and working as intended. Malaysia’s December 2025 evaluation reflects this emphasis throughout.
Why Malaysia’s Evaluation Carries Regional Significance
Malaysia plays a central role in Southeast Asia’s financial system. It supports significant volumes of cross-border trade, remittance flows, and correspondent banking activity, alongside a rapidly growing digital payments and fintech ecosystem.
This positioning increases exposure to complex and evolving money laundering risks. FATF’s evaluation recognises Malaysia’s progress in strengthening its framework, while also highlighting the need for continued focus on risk-based implementation as financial crime becomes more cross-border, more technology-driven, and more fragmented.
For financial institutions, this reinforces the expectation that controls must evolve alongside the risk landscape, not lag behind it.
Key Signals Emerging from the December 2025 Evaluation
Effectiveness Takes Precedence Over Formal Compliance
One of the strongest signals from the evaluation is the emphasis on demonstrable effectiveness.
Institutions are expected to show that:
- Higher-risk activities are identified and prioritised
- Detection mechanisms are capable of identifying complex and layered activity
- Alerts, investigations, and reporting are aligned with real risk exposure
- Financial intelligence leads to meaningful outcomes
Controls that exist but do not clearly contribute to these outcomes are unlikely to meet supervisory expectations.
Risk Understanding Must Drive Control Design
The evaluation reinforces that a risk-based approach must extend beyond documentation and enterprise risk assessments.
Financial institutions are expected to:
- Clearly articulate their understanding of inherent and residual risks
- Translate that understanding into targeted monitoring scenarios
- Adjust controls as new products, delivery channels, and typologies emerge
Generic or static monitoring frameworks risk being viewed as insufficiently aligned with actual exposure.
Ongoing Focus on Cross-Border and Predicate Offence Risks
Consistent with Malaysia’s role as a regional financial hub, the evaluation places continued emphasis on cross-border risks.
These include exposure to:
- Trade-based money laundering
- Proceeds linked to organised crime and corruption
- Cross-border remittances and correspondent banking relationships
FATF’s focus here signals that institutions must demonstrate not just transaction monitoring coverage, but the ability to interpret cross-border activity in context and identify suspicious patterns that span multiple channels.
Expanding Attention on Non-Bank and Digital Channels
While banks remain central to Malaysia’s AML framework, the evaluation highlights increasing supervisory attention on:
- Payment institutions
- Digital platforms
- Designated non-financial businesses and professions
As risks shift across the financial ecosystem, regulators expect banks and fintechs to understand how their exposures interact with activity outside traditional banking channels.
Practical Implications for Malaysian Financial Institutions
For compliance teams, the December 2025 evaluation translates into several operational realities.
Supervisory Engagement Will Be More Outcome-Focused
Regulators are likely to probe:
- Whether monitoring scenarios reflect current risk assessments
- How detection logic has evolved over time
- What evidence demonstrates that controls are effective
Institutions that cannot clearly explain how their controls address specific risks may face increased scrutiny.
Alert Volumes Will Be Scrutinised for Quality
High alert volumes are no longer viewed as evidence of strong controls.
Supervisors are increasingly focused on:
- The relevance of alerts generated
- The quality of investigations
- The timeliness and usefulness of suspicious transaction reporting
This places pressure on institutions to improve signal quality while managing operational efficiency.
Static Monitoring Frameworks Will Be Challenged
The pace at which money laundering typologies evolve continues to accelerate.
Institutions that rely on:
- Infrequent scenario reviews
- Manual rule tuning
- Disconnected monitoring systems
may struggle to demonstrate timely adaptation to emerging risks highlighted through national risk assessments or supervisory feedback.

Common Execution Gaps Highlighted Through FATF Evaluations
Across jurisdictions, FATF evaluations frequently expose similar challenges.
Fragmented Monitoring Approaches
Siloed AML and fraud systems limit the ability to see end-to-end money flows and behavioural patterns.
Slow Adaptation to Emerging Typologies
Scenario libraries can lag behind real-world risk evolution, particularly without access to shared intelligence.
Operational Strain from False Positives
Excessive alert volumes reduce investigator effectiveness and dilute regulatory reporting quality.
Explainability and Governance Limitations
Institutions must be able to explain why controls behave as they do. Opaque or poorly governed models raise supervisory concerns.
What FATF Is Signalling About the Next Phase
While not always stated explicitly, the evaluation reflects expectations that institutions will continue to mature their AML capabilities.
Supervisors are looking for evidence of:
- Continuous improvement
- Learning over time
- Strong governance over model changes
- Clear auditability and explainability
This represents a shift from compliance as a static obligation to compliance as an evolving capability.
Translating Supervisory Expectations into Practice
To meet these expectations, many institutions are adopting modern AML approaches built around scenario-led detection, continuous refinement, and strong governance.
Such approaches enable compliance teams to:
- Respond more quickly to emerging risks
- Improve detection quality while managing noise
- Maintain transparency and regulatory confidence
Platforms that combine shared intelligence, explainable analytics, and unified monitoring across AML and fraud domains align closely with the direction signalled by recent FATF evaluations. Solutions such as Tookitaki’s FinCense illustrate how technology can support these outcomes while maintaining auditability and supervisory trust.
From Compliance to Confidence
The FATF Mutual Evaluation of Malaysia should be viewed as more than a formal assessment. It is a forward-looking signal.
Institutions that treat it purely as a compliance exercise may meet minimum standards. Those that use it as a reference point for strengthening risk understanding and control effectiveness are better positioned for sustained supervisory confidence.
Final Reflection
FATF evaluations increasingly focus on whether systems work in practice, not just whether they exist.
For Malaysian banks and fintechs, the December 2025 review reinforces a clear message. The institutions best prepared for the next supervisory cycle will be those that can demonstrate strong risk understanding, effective controls, and the ability to adapt as threats evolve.

RBNZ vs ASB: Why New Zealand’s AML Expectations Just Changed
In December 2025, the Reserve Bank of New Zealand sent one of its clearest signals yet to the financial sector. By filing civil proceedings against ASB Bank for breaches of the AML/CFT Act, the regulator made it clear that compliance in name alone is no longer sufficient. What matters now is whether anti-money laundering controls actually work in practice.
This was not a case about proven money laundering or terrorism financing. It was about operational effectiveness, timeliness, and accountability. For banks and financial institutions across New Zealand, that distinction is significant.
The action marks a turning point in how AML compliance will be assessed going forward. It reflects a shift from reviewing policies and frameworks to testing whether institutions can demonstrate real-world outcomes under scrutiny.

What Happened and Why It Matters
The Reserve Bank’s filing outlines multiple failures by ASB to meet core obligations under the AML/CFT Act. These included shortcomings in maintaining an effective AML programme, carrying out ongoing customer due diligence, applying enhanced due diligence when required, and reporting suspicious activity within mandated timeframes.
ASB admitted liability across all causes of action and cooperated with the regulator. The Reserve Bank also clarified that it was not alleging ASB knowingly facilitated money laundering or terrorism financing.
This clarification is important. The case is not about intent or criminal involvement. It is about whether an institution’s AML framework operated effectively and consistently over time.
For the wider market, this is a regulatory signal rather than an isolated enforcement action.
What the Reserve Bank Is Really Signalling
Read carefully, the Reserve Bank’s message goes beyond one bank. It reflects a broader recalibration of supervisory expectations.
First, AML effectiveness is now central. Regulators are no longer satisfied with documented programmes alone. Institutions must show that controls detect risk, escalate appropriately, and lead to timely action.
Second, speed matters. Delays in suspicious transaction reporting, extended remediation timelines, and slow responses to emerging risks are viewed as material failures, not operational inconveniences.
Third, governance and accountability are under the spotlight. AML effectiveness is not just a technology issue. It reflects resourcing decisions, prioritisation, escalation pathways, and senior oversight.
This mirrors developments in other comparable jurisdictions, including Australia, Singapore, and the United Kingdom, where regulators are increasingly outcome-focused.
Why This Is a Critical Moment for New Zealand’s Financial System
New Zealand’s AML regime has matured significantly over the past decade. Financial institutions have invested heavily in frameworks, teams, and tools. Yet the RBNZ action highlights a persistent gap between programme design and day-to-day execution.
This matters for several reasons.
Public confidence in the financial system depends not only on preventing crime, but on the belief that institutions can detect and respond to risk quickly and effectively.
From an international perspective, New Zealand’s reputation as a well-regulated financial centre supports correspondent banking relationships and cross-border trust. Supervisory actions like this are closely observed beyond domestic borders.
For compliance teams, the message is clear. Supervisory reviews will increasingly test how AML frameworks perform under real-world conditions, not how well they are documented.
Common AML Gaps Brought to Light
While the specifics of each institution differ, the issues raised by the Reserve Bank are widely recognised across the industry.
One common challenge is fragmented visibility. Customer risk data, transaction monitoring outputs, and historical alerts often sit in separate systems. This makes it difficult to build a unified view of risk or spot patterns over time.
Another challenge is static monitoring logic. Rule-based thresholds that are rarely reviewed struggle to keep pace with evolving typologies, particularly in an environment shaped by real-time payments and digital channels.
Ongoing customer due diligence also remains difficult to operationalise at scale. While onboarding checks are often robust, keeping customer risk profiles current requires continuous recalibration based on behaviour, exposure, and external intelligence.
Finally, reporting delays are frequently driven by workflow inefficiencies. Manual reviews, alert backlogs, and inconsistent escalation criteria can all slow the path from detection to reporting.
Individually, these issues may appear manageable. Together, they undermine AML effectiveness.
Why Traditional AML Models Are Under Strain
Many of these gaps stem from legacy AML operating models.
Traditional architectures rely heavily on static rules, manual investigations, and institution-specific intelligence. This approach struggles in an environment where financial crime is increasingly fast-moving, cross-border, and digitally enabled.
Compliance teams face persistent pressure. Alert volumes remain high, false positives consume investigator capacity, and regulatory expectations continue to rise. When resources are stretched, timeliness becomes harder to maintain.
Explainability is another challenge. Regulators expect institutions to articulate why decisions were made, not just that actions occurred. Systems that operate as black boxes make this difficult.
The result is a growing disconnect between regulatory expectations and operational reality.
The Shift Toward Effectiveness-Led AML
The RBNZ action reflects a broader move toward effectiveness-led AML supervision.
Under this approach, success is measured by outcomes rather than intent. Regulators are asking:
- Are risks identified early or only after escalation?
- Are enhanced due diligence triggers applied consistently?
- Are suspicious activities reported promptly and with sufficient context?
- Can institutions clearly explain and evidence their decisions?
Answering these questions requires more than incremental improvements. It requires a rethinking of how AML intelligence is sourced, applied, and validated.

Rethinking AML for the New Zealand Context
Modernising AML does not mean abandoning regulatory principles. It means strengthening how those principles are executed.
One important shift is toward scenario-driven detection. Instead of relying solely on generic thresholds, institutions increasingly use typologies grounded in real-world crime patterns. This aligns monitoring logic more closely with how financial crime actually occurs.
Another shift is toward continuous risk recalibration. Customer risk is not static. Systems that update risk profiles dynamically support more effective ongoing due diligence and reduce downstream escalation issues.
Collaboration also plays a growing role. Financial crime does not respect institutional boundaries. Access to shared intelligence helps institutions stay ahead of emerging threats rather than reacting in isolation.
Finally, transparency matters. Regulators expect clear, auditable logic that explains how risks are assessed and decisions are made.
Where Technology Can Support Better Outcomes
Technology alone does not solve AML challenges, but the right architecture can materially improve effectiveness.
Modern AML platforms increasingly support end-to-end workflows, covering onboarding, screening, transaction monitoring, risk scoring, investigation, and reporting within a connected environment.
Advanced analytics and machine learning can help reduce false positives while improving detection quality, when applied carefully and transparently.
Equally important is the ability to incorporate new intelligence quickly. Systems that can ingest updated typologies without lengthy redevelopment cycles are better suited to evolving risk landscapes.
How Tookitaki Supports This Evolution
Within this shifting environment, Tookitaki supports institutions as they move toward more effective AML outcomes.
FinCense, Tookitaki’s end-to-end compliance platform, is designed to support the full AML lifecycle, from real-time onboarding and screening to transaction monitoring, dynamic risk scoring, investigation, and reporting.
A distinguishing element is its connection to the AFC Ecosystem. This is a collaborative intelligence network where compliance professionals contribute, validate, and refine real-world scenarios based on emerging risks. These scenarios are continuously updated, allowing institutions to benefit from collective insights rather than relying solely on internal discovery.
For New Zealand institutions, this approach supports regulatory priorities around effectiveness, timeliness, and explainability. It strengthens detection quality while maintaining transparency and governance.
Importantly, technology is positioned as an enabler of better outcomes, not a substitute for oversight or accountability.
What Compliance Leaders in New Zealand Should Be Asking Now
In light of the RBNZ action, there are several questions worth asking internally.
- Can we evidence the effectiveness of our AML controls, not just their existence?
- How quickly do alerts move from detection to suspicious transaction reporting?
- Are enhanced due diligence triggers dynamic or static?
- Do we regularly test monitoring logic against emerging typologies?
- Could we confidently explain our AML decisions to the regulator tomorrow?
These questions are not about fault-finding. They are about readiness.
Looking Ahead
The Reserve Bank’s action against ASB marks a clear shift in New Zealand’s AML supervisory landscape. Effectiveness, timeliness, and accountability are now firmly in focus.
For financial institutions, this is both a challenge and an opportunity. Those that proactively strengthen their AML operating models will be better positioned to meet regulatory expectations and build long-term trust.
Ultimately, the lesson extends beyond one case. AML compliance in New Zealand is entering a new phase, one where outcomes matter as much as intent. Institutions that adapt early will define the next standard for financial crime prevention in the market.

AFASA Explained: What the Philippines’ New Anti-Scam Law Really Means for Banks, Fintechs, and Consumers
If there is one thing everyone in the financial industry felt in the last few years, it was the speed at which scams evolved. Fraudsters became smarter, attacks became faster, and stolen funds moved through dozens of accounts in seconds. Consumers were losing life savings. Banks and fintechs were overwhelmed. And regulators had to act.
This is the backdrop behind the Anti-Financial Account Scamming Act (AFASA), Republic Act No. 12010 — the Philippines’ most robust anti-scam law to date. AFASA reshapes how financial institutions detect fraud, protect accounts, coordinate with one another, and respond to disputes.
But while many have written about the law, most explanations feel overly legalistic or too high-level. What institutions really need is a practical, human-friendly breakdown of what AFASA truly means in day-to-day operations.
This blog does exactly that.

What Is AFASA? A Simple Explanation
AFASA exists for a clear purpose: to protect consumers from rapidly evolving digital fraud. The law recognises that as more Filipinos use e-wallets, online banking, and instant payments, scammers have gained more opportunities to exploit vulnerabilities.
Under AFASA, the term financial account is broad. It includes:
- Bank deposit accounts
- Credit card and investment accounts
- E-wallets
- Any account used to access financial products and services
The law focuses on three main categories of offences:
1. Money Muling
This covers the buying, selling, renting, lending, recruiting, or using of financial accounts to receive or move illicit funds. Many young people and jobseekers were unknowingly lured into mule networks — something AFASA squarely targets.
2. Social Engineering Schemes
From phishing to impersonation, scammers have mastered psychological manipulation. AFASA penalises the use of deception to obtain sensitive information or access accounts.
3. Digital Fraud and Account Tampering
This includes unauthorised transfers, synthetic identities, hacking incidents, and scams executed through electronic communication channels.
In short: AFASA criminalises both the scammer and the infrastructure used for the scam — the accounts, the networks, and the people recruited into them.
Why AFASA Became Necessary
Scams in the Philippines reached a point where traditional fraud rules, old operational processes, and siloed detection systems were not enough.
Scam Trend 1: Social engineering became hyper-personal
Fraudsters learned to sound like bank agents, government officers, delivery riders, HR recruiters — even loved ones. OTP harvesting and remote access scams became common.
Scam Trend 2: Real-time payments made fraud instant
InstaPay and other instant channels made moving money convenient — but also made stolen funds disappear before anyone could react.
Scam Trend 3: Mule networks became organised
Criminal groups built structured pipelines of mule accounts, often recruiting vulnerable populations such as students, OFWs, and low-income households.
Scam Trend 4: E-wallet adoption outpaced awareness
A fast-growing digital economy meant millions of first-time digital users were exposed to sophisticated scams they were not prepared for.
AFASA was designed to break this cycle and create a safer digital financial environment.
New Responsibilities for Banks and Fintechs Under AFASA
AFASA introduces significant changes to how institutions must protect accounts. It is not just a compliance exercise — it demands real operational transformation.
These responsibilities are further detailed in new BSP circulars that accompany the law.
1. Stronger IT Risk Controls
Financial institutions must now implement advanced fraud and cybersecurity controls such as:
- Device fingerprinting
- Geolocation monitoring
- Bot detection
- Blacklist screening for devices, merchants, and IPs
These measures allow institutions to understand who is accessing accounts, how, and from where — giving them the tools to detect anomalies before fraud occurs.
2. Mandatory Fraud Management Systems (FMS)
Both financial institutions and clearing switch operators (including InstaPay and PESONet) must operate real-time systems that:
- Flag suspicious activity
- Block disputed or high-risk transactions
- Detect behavioural anomalies
This ensures that fraud monitoring is consistent across the payment ecosystem — not just within individual institutions.
3. Prohibition on unsolicited clickable links
Institutions can no longer send clickable links or QR codes to customers unless explicitly initiated by the customer. This directly tackles phishing attacks that relied on spoofed messages.
4. Continuous customer awareness
Banks and fintechs must actively educate customers about:
- Cyber hygiene
- Secure account practices
- Fraud patterns and red flags
- How to report incidents quickly
Customer education is no longer optional — it is a formally recognised part of fraud prevention.
5. Shared accountability framework
AFASA moves away from the old “blame the victim” mentality. Fraud prevention is now a shared responsibility across:
- Financial institutions
- Account owners
- Third-party service providers
This model recognises that no single party can combat fraud alone.
The Heart of AFASA: Temporary Holding of Funds & Coordinated Verification
Among all the changes introduced by AFASA, this is the one that represents a true paradigm shift.
Previously, once stolen funds were transferred out, recovery was almost impossible. Banks had little authority to stop or hold the movement of funds.
AFASA changes that.
Temporary Holding of Funds
Financial institutions now have the authority — and obligation — to temporarily hold disputed funds for up to 30 days. This includes both the initial hold and any permitted extension. The purpose is simple:
freeze the money before it disappears.
Triggers for Temporary Holding
A hold can be initiated through:
- A victim’s complaint
- A suspicious transaction flagged by the institution’s FMS
- A request from another financial institution
This ensures that action can be taken proactively or reactively depending on the scenario.
Coordinated Verification Process
Once funds are held, institutions must immediately begin a coordinated process that involves:
- The originating institution
- Receiving institutions
- Clearing entities
- The account owners involved
This process validates whether the transaction was legitimate or fraudulent. It creates a formal, structured, and time-bound mechanism for investigation.
Detailed Transaction Logs Are Now Mandatory
Institutions must maintain comprehensive transaction logs — including device information, authentication events, IP addresses, timestamps, password changes, and more. Logs must be retained for at least five years.
This gives investigators the ability to reconstruct transactions and understand the full context of a disputed transfer.
An Industry-Wide Protocol Must Be Built
AFASA requires the entire industry to co-develop a unified protocol for handling disputed funds and verification. This ensures consistency, promotes collaboration, and reduces delays during investigations.
This is one of the most forward-thinking aspects of the law — and one that will significantly raise the standard of scam response in the country.
BSP’s Expanded Powers Through CAPO
AFASA also strengthens regulatory oversight.
BSP’s Consumer Account Protection Office (CAPO) now has the authority to:
- Conduct inquiries into financial accounts suspected of involvement in fraud
- Access financial account information required to investigate prohibited acts
- Coordinate with law enforcement agencies
Crucially, during these inquiries, bank secrecy laws and the Data Privacy Act do not apply.
This is a major shift that reflects the urgency of combating digital fraud.
Crucially, during these inquiries, bank secrecy laws and the Data Privacy Act do not apply.
This is a major shift that reflects the urgency of combating digital fraud.

Penalties Under AFASA
AFASA imposes serious penalties to deter both scammers and enablers:
1. Criminal penalties for money muling
Anyone who knowingly participates in using, recruiting, or providing accounts for illicit transfers is liable to face imprisonment and fines.
2. Liability for failing to protect funds
Institutions may be held accountable if they fail to properly execute a temporary hold when a dispute is raised.
3. Penalties for improper holding
Institutions that hold funds without valid reason may also face sanctions.
4. Penalties for malicious reporting
Consumers or individuals who intentionally file false reports may also be punished.
5. Administrative sanctions
Financial institutions that fail to comply with AFASA requirements may be penalised by BSP.
The penalties underscore the seriousness with which the government views scam prevention.
What AFASA Means for Banks and Fintechs: The Practical Reality
Here’s what changes on the ground:
1. Fraud detection becomes real-time — not after-the-fact
Institutions need modern systems that can flag abnormal behaviour within seconds.
2. Dispute response becomes faster
Timeframes are tight, and institutions need streamlined internal workflows.
3. Collaboration is no longer optional
Banks, e-wallets, payment operators, and regulators must work as one system.
4. Operational pressure increases
Fraud teams must handle verification, logging, documentation, and communication under strict timelines.
5. Liability is higher
Institutions may be held responsible for lapses in protection, detection, or response.
6. Technology uplift becomes non-negotiable
Legacy systems will struggle to meet AFASA’s requirements — particularly around logging, behavioural analytics, and real-time detection.
How Tookitaki Helps Institutions Align With AFASA
AFASA sets a higher bar for fraud prevention. Tookitaki’s role as the Trust Layer to Fight Financial Crime helps institutions strengthen their AFASA readiness with intelligent, real-time, and collaborative capabilities.
1. Early detection of money mule networks
Through the AFC Ecosystem’s collective intelligence, institutions can detect mule-like patterns sooner and prevent illicit transactions before they spread across the system.
2. Real-time monitoring aligned with AFASA needs
FinCense’s advanced transaction monitoring engine flags suspicious activity instantly — helping institutions support temporary holding procedures and respond within required timelines.
3. Deep behavioural intelligence and comprehensive logs
Tookitaki provides the contextual understanding needed to trace disputed transfers, reconstruct transaction paths, and support investigative workflows.
4. Agentic AI to accelerate investigations
FinMate, the AI investigation copilot, streamlines case analysis, surfaces insights quickly, and reduces investigation workload — especially crucial when time-sensitive AFASA processes are triggered.
5. Federated learning for privacy-preserving model improvement
Institutions can enhance detection models without sharing raw data, aligning with AFASA’s broader emphasis on secure and responsible handling of financial information.
Together, these capabilities enable banks and fintechs to strengthen fraud defences, modernise their operations, and protect financial accounts with confidence.
Looking Ahead: AFASA’s Long-Term Impact
AFASA is not a one-time regulatory update — it is a structural shift in how the Philippine financial ecosystem handles scams.
Expect to see:
- More real-time fraud rules and guidance
- Industry-wide technical standards for dispute management
- Higher expectations for digital onboarding and authentication
- Increased coordination between banks, fintechs, and regulators
- Greater focus on intelligence-sharing and network-level detection
Most importantly, AFASA lays the foundation for a safer, more trusted digital economy — one where consumers have confidence that institutions and regulators can protect them from fast-evolving threats.
Conclusion
AFASA represents a turning point in the Philippines’ fight against financial scams. It transforms how institutions detect fraud, protect accounts, collaborate with others, and support customers. For banks and fintechs, the message is clear: the era of passive fraud response is over.
The institutions that will thrive under AFASA are those that embrace real-time intelligence, strengthen operational resilience, and adopt technology that enables them to stay ahead of criminal innovation.
The Philippines has taken a bold step toward a safer financial system — and now, it’s time for the industry to match that ambition.


