Job Summary:

Tookitaki is looking for passionate candidate who should have experience and proven track record of effectively managing clients in a highly technical and B2B software product and / or solutions.


  • Respond to support requests from customers about the Tookitaki Platform
  • Triage problems related to the Tookitaki Platform and the customer enterprise.
  • Work with Tookitaki subject matter experts, data scientists, and engineers to resolve customer issues.
  • Assist support management to develop support models that enable fanatical support.
  • Design support strategies and services to enable customers to gain optimal value from the platform.
  • Learn Tookitaki Platform and keep learning and creating new products, features, and techniques.
  • Document customer problems and resolutions and monitor production job schedules where required and attend to failures.
  • Meet client SLA and communicate via Freshdesk tools and provide work around solutions for defects raised.
  • Develop a career in solution architecture.

What you won’t be doing

  • You will not commit roadmap deliverables to clients
  • You will not commit and take change requests from clients
  • You will not pass customer communications to other teams


  • Understanding of  shell scripting, python, scala code, Linux, Elastic search.
  • Have understanding of Big data and hands on  experience with Apache and Cloudera.
  • Knowledge working in Mysql setup and understanding of sql.
  • Hands on deployment and configuration of any products in previous companies.
  • Working knowledge of monitoring & scheduler tools such as datadog, airflow etc.
  • Installation and configuration of Apache, Tomcat, Jboss 3-5 years of experience with big data application stack including HDFS, YARN, Spark, Hive and Hbase.
  • 3+ years of experience in Cloud Technologies (AWS/ GCP/ Azure)
    3+ years of experience in Big data Enterprise Cluster installation and product installation. 
  • 2-3 years experience in ETL in a Big Data hadoop environment(Hive/Hbase knowledge).
  • 3+ years years of experience in shell scripting or python.
  • 4+ years of experience in Hadoop Big Data projects Experience with developing, tuning and debugging code, python/shell scripts loading into Hive, Mariadb, mysql.
  • Knowledge of python and hands-on coding experience is a plus. PySpark understanding and experience.
  • Experience setting up enterprise security solutions including setting up active directories, firewalls, SSL certificates, Kerberos KDC servers, etc. 
    Experience working with automation tools like Terraform, CI/CD, Jenkins and various test reports and coverage.
  • Experience defining and automating the build, versioning and release processes for complex enterprise products.

Compensation & Job perks

  • Opportunity to work for the fastest growing AML (Anti Money Laundering)
  • Compliance company serving the fastest and biggest economies
  • Flexible working hours and remote working